Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Net Promoter Score (NPS) and Customer Satisfaction: Relationship and Efficient Management
Asier Baquero
Sustainability (2022) Vol. 14, Iss. 4, pp. 2011-2011
Open Access | Times Cited: 29

Showing 1-25 of 29 citing articles:

Authentic Leadership, Employee Work Engagement, Trust in the Leader, and Workplace Well-Being: A Moderated Mediation Model
Asier Baquero
Psychology Research and Behavior Management (2023) Vol. Volume 16, pp. 1403-1424
Open Access | Times Cited: 35
Hotel Employees’ Burnout and Intention to Quit: The Role of Psychological Distress and Financial Well-Being in a Moderation Mediation Model
Asier Baquero
Behavioral Sciences (2023) Vol. 13, Iss. 2, pp. 84-84
Open Access | Times Cited: 19
Leveraging Artificial Intelligence (AI) for Resilience in Industry 5.0
Tunde Toyese Oyedokun, James Aransiola Ishola
Advances in business strategy and competitive advantage book series (2025), pp. 35-68
Closed Access
Job Insecurity and Intention to Quit: The Role of Psychological Distress and Resistance to Change in the UAE Hotel Industry
Asier Baquero
International Journal of Environmental Research and Public Health (2022) Vol. 19, Iss. 20, pp. 13629-13629
Open Access | Times Cited: 21
Is Customer Satisfaction Achieved Only with Good Hotel Facilities? A Moderated Mediation Model
Asier Baquero
Administrative Sciences (2023) Vol. 13, Iss. 4, pp. 108-108
Open Access | Times Cited: 11
An Empirical Study on Impact of Project Management Constraints in Agile Software Development
Chaitanya Arun Sathe, Chetan Panse
Brazilian Journal of Operations & Production Management (2023) Vol. 20, Iss. 3, pp. 1796-1796
Open Access | Times Cited: 9
Do You Recommend This? Exploring the Role of Presence, Self-efficacy, and Usability in the Willingness to Adopt and Recommend a VR Application
M.S. Van Gisbergen, S Rezaei Rashnoodi, Miruna Doicaru, et al.
Springer proceedings in business and economics (2024), pp. 3-15
Closed Access | Times Cited: 2
Using qualitative comparative analysis approach in tourism studies: a critical review
Onur Selçuk, Beykan Çızel
Quality & Quantity (2023) Vol. 58, Iss. 1, pp. 933-960
Closed Access | Times Cited: 6
Corporate Governance Implications for Sustainable Performance: Focus on Leading Energy Producers in Denmark, Estonia, Latvia, Lithuania, and Sweden
Andrius Tamošiūnas
Sustainability (2024) Vol. 16, Iss. 15, pp. 6402-6402
Open Access | Times Cited: 1
CRITICAL ROLES IN BALANCING CUSTOMER EXPECTATIONS AND SOFTWARE PRODUCT DEVELOPMENT: A BUSINESS PERSPECTIVE
Letiția Carmen Lucescu, N Bagiu
International Journal of Manufacturing Economics and Management (2024) Vol. 4, Iss. 1, pp. 26-31
Closed Access | Times Cited: 1
Customer and Employee Satisfaction in Hotels
Asier Baquero
Journal of Hospitality and Tourism Issues (2022) Vol. 4, Iss. 2, pp. 69-83
Open Access | Times Cited: 6
Statistical validation of critical aspects of the Net Promoter Score
Manuela Cazzaro, Paola Maddalena Chiodini
The TQM Journal (2023) Vol. 35, Iss. 9, pp. 191-209
Open Access | Times Cited: 3
Customer Loyalty Prediction of E-marketplaces Via Review Analysis
Fakhroddin Noorbehbahani, Soroush Bajoghli, Hooman Hoghooghi Esfahani
(2023), pp. 311-316
Closed Access | Times Cited: 3
Analysis of The Impact of Net Promoter Score on Financial Performance With Customer Loyalty As Mediation
Bayu Hardianto, Sieni Wijaya
International Journal of Social Service and Research (2023) Vol. 3, Iss. 6, pp. 1478-1488
Open Access | Times Cited: 3
Use of Net Promoter Score (NPS) in Hospital Marketing Strategy to Increase Patient Satisfaction and Loyalty
Kristanti Diliasari, Wachyu Sulistiadi
International Journal of Social Service and Research (2024) Vol. 4, Iss. 03, pp. 907-911
Open Access
Exploring the feasibility of an mHealth application to enhance physical activity and an active healthy lifestyle in community-dwelling older adults (Preprint)
Kim Daniels, Sharona Vonck, Jolien Robijns, et al.
(2024)
Closed Access
Strategic Implementation and Ethical Navigation of Deep Fake Technology in Digital Marketing
Nilesh Arora, Sudhir Rana, Vikas Sharma, et al.
Advances in information security, privacy, and ethics book series (2024), pp. 295-311
Closed Access
Exploring the feasibility of a five-week mHealth intervention to enhance physical activity and an active healthy lifestyle in community-dwelling older adults: a mixed method study (Preprint)
Kim Daniels, Sharona Vonck, Jolien Robijns, et al.
JMIR Aging (2024) Vol. 8, pp. e63348-e63348
Open Access
MOBILITYTECH У ПАСАЖИРСЬКИХ ПЕРЕВЕЗЕННЯХ: СТАВЛЕННЯ КОРИСТУВАЧІВ І НОВА ЯКІСТЬ ДЛЯ СТАЛОЇ МОБІЛЬНОСТІ
Вікторія Яновська, Наталія Валявська, Олена Парфентьєва, et al.
Наука і техніка сьогодні (2024), Iss. 4(32)
Open Access
The usefulness of mobile applications in shaping responsible consumption
Ewa Jaska, Agnieszka Werenowska, Agata Balińska
International Journal of Management and Economics (2024)
Open Access
Manipulating customer loyalty measurement: influence of suggestive design elements on the net promoter score
Atilla Wohllebe, Anne Nicolaisen
Total Quality Management & Business Excellence (2024), pp. 1-17
Closed Access
El Talento Humano y la Satisfacción del Cliente en los hoteles de la ciudad de Tulcán
Anderson Paul Quizhpi López, Elizabeth Josefina Guevara Guevara
Tierra Infinita (2024) Vol. 10, Iss. 1, pp. 72-81
Open Access
Aplikasi Perangkat Bergerak Document Distributions System (DDS)
Umi Proboyekti, Magdalena Evelyn Halim, Argo Wibowo
Deleted Journal (2023) Vol. 7, Iss. 1, pp. 23-33
Open Access | Times Cited: 1
Project Management Model Applying Agile, Design Thinking and Lean Methodologies for the Improvement of Customer Service in an Insurance Brokerage SME
Jose Fabrizzio, Belén Urrutia-Vargas, Rafael Chavez-Ugaz
(2023), pp. 2591-2606
Open Access
Service Management Model Based on Standardization, SLP and 5S to Improve the NPS in SMEs in the Service Sector
Mariapaula Briceno-Pinheiro, Nicolas Enrique Torrico-Menacho, Alberto Flores-Pérez
(2023), pp. 41-46
Closed Access
Page 1 - Next Page

Scroll to top