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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Impact of Hotel Customer Experience on Customer Satisfaction through Online Reviews
Yae-Ji Kim, Hak‐Seon Kim
Sustainability (2022) Vol. 14, Iss. 2, pp. 848-848
Open Access | Times Cited: 86

Showing 1-25 of 86 citing articles:

Exploring the influence of artificial intelligence technology on consumer repurchase intention: The mediation and moderation approach
Sajjad Nazir, Sahar Khadim, Muhammad Asadullah, et al.
Technology in Society (2022) Vol. 72, pp. 102190-102190
Closed Access | Times Cited: 104
Exploring Passengers’ Emotions and Satisfaction: A Comparative Analysis of Airport and Railway Station through Online Reviews
Rui Song, Wen Shi, Wanyi Qin, et al.
Sustainability (2024) Vol. 16, Iss. 5, pp. 2108-2108
Open Access | Times Cited: 6
A Quantitative Study on Factors Influencing User Satisfaction of Micro-Mobility in China in the Post-Sharing Era
Wenting Cheng, Jierui Yang, Xiao-Xuan Wu, et al.
Sustainability (2024) Vol. 16, Iss. 4, pp. 1637-1637
Open Access | Times Cited: 5
Unveiling memorable hotel experiences: A grounded theory analysis of international tourists’ journey at yanggakdo hotel in Pyongyang
Jianwei Qian, Li Shi, Rob Law
International Journal of Hospitality Management (2025) Vol. 128, pp. 104161-104161
Closed Access
An Analysis of Customer Textual Reviews and Satisfaction at Luxury Hotels in Singapore’s Marina Bay Area (SG-Clean-Certified Hotels)
Narariya Dita Handani, Angellie Williady, Hak‐Seon Kim
Sustainability (2022) Vol. 14, Iss. 15, pp. 9382-9382
Open Access | Times Cited: 19
Content Analysis of Consumer Reviews on Preferred Characteristics of Accommodation Products
Jane Kathrine C. Aguirre, Marialyn B. Vicente, Jason V. Chavez, et al.
Journal of Namibian Studies History Politics Culture (2023) Vol. 33
Open Access | Times Cited: 12
Impact of online customer reviews on booking intentions and customer trust among hotels in Region X: Basis of a framework for enhancing customer booking intention and trust
Jaacks L.M.
International Journal of Research Studies in Management (2025) Vol. 13, Iss. 1
Closed Access
Lifelong Learning as a Lever for Translator Career Longevity
Andi Asrifan, Nursyam Nursyam, Nurul Aini
IGI Global eBooks (2025), pp. 93-120
Closed Access
How Hotels Respond to Online Ratings
Tahir Sufi, Anil Kumar Goyal, Hare Krishna Chaudhary
Advances in business information systems and analytics book series (2025), pp. 285-304
Closed Access
Green premiums: assessing the revenue impact of eco-certification in the hospitality sector
Antonio Arbelo, Marta Arbelo-Pérez, Violeta De Vera, et al.
International Journal of Contemporary Hospitality Management (2025) Vol. 37, Iss. 13, pp. 64-83
Closed Access
Factors Influencing Consumer Satisfaction of Fresh Produce E-Commerce in the Background of COVID-19—A Hybrid Approach Based on LDA-SEM-XGBoost
Gaofeng Guan, Dong Liu, Jiayang Zhai
Sustainability (2022) Vol. 14, Iss. 24, pp. 16392-16392
Open Access | Times Cited: 18
Online Customer Reviews and Satisfaction with an Upscale Hotel: A Case Study of Atlantis, The Palm in Dubai
Shengnan Wei, Hak‐Seon Kim
Information (2022) Vol. 13, Iss. 3, pp. 150-150
Open Access | Times Cited: 17
Predictors of Hotel Clients’ Satisfaction in the Cape Verde Islands
Ariana Furtado, Ricardo F. Ramos, Bruno Maia, et al.
Sustainability (2022) Vol. 14, Iss. 5, pp. 2677-2677
Open Access | Times Cited: 16
Embracing the paradox of customer experiences in the hospitality and tourism industry
Dongmei Zha, Reza Marvi, Pantea Foroudi
International Journal of Management Reviews (2023) Vol. 26, Iss. 2, pp. 163-186
Open Access | Times Cited: 9
A Review Of Text Mining Techniques: Trends, and Applications In Various Domains
Hiba J. Aleqabie, Mais Saad Sfoq, Rand Abdulwahid Albeer, et al.
Iraqi Journal for Computer Science and Mathematics (2024) Vol. 5, Iss. 1
Open Access | Times Cited: 3
Decision-making model for selecting products through online product reviews utilizing natural language processing techniques
Sumera Naz, Aqsa Shafiq, Shariq Aziz Butt, et al.
Neurocomputing (2024), pp. 128593-128593
Closed Access | Times Cited: 3
Text Mining with Network Analysis of Online Reviews and Consumers’ Satisfaction: A Case Study in Busan Wine Bars
Wei Fu, Eun-Kyong Choi, Hak‐Seon Kim
Information (2022) Vol. 13, Iss. 3, pp. 127-127
Open Access | Times Cited: 13
How sustainable practices influence guests' willingness to pay a price premium in Fiji
Vikas Gupta, Savita Sharma, S. K. Sinha
Worldwide Hospitality and Tourism Themes (2023) Vol. 15, Iss. 3, pp. 269-278
Closed Access | Times Cited: 7
Customer Feedback and Service Quality in the Akwa Ibom State Hospitality Sector
Okon Itorobong Praise, Maryam Yusuf Baba, Edidiong Nehemiah, et al.
European Journal of Business and Innovation Research (2024) Vol. 12, Iss. 1, pp. 42-52
Open Access | Times Cited: 2
Research on Factors Influencing Hotel Consumers’ Health: A Systematic Review and Ways Forward
Yanan Jia, Anshul Garg, Peihua Shi
Sustainability (2024) Vol. 16, Iss. 5, pp. 2099-2099
Open Access | Times Cited: 2
Influence Brand Experience, Perceived Quality, And Brand Love On Brand Loyalty For Purchasing Janji Jiwa Products
R Rahayu, Endang Ruswanti
Jurnal Ilmiah Manajemen Kesatuan (2024) Vol. 12, Iss. 3, pp. 743-754
Open Access | Times Cited: 2
Unravelling tourism destination's competitiveness using big data analytics: a comparative analysis
Dilek Penpece Demirer, Ahmet Büyükeke
Kybernetes (2024)
Closed Access | Times Cited: 2
Cocreating value with hotel guests in the “new normal”: the case of Spain
Gloria Berenguer Contrí, Irene Gil Saura, Martina G. Gallarza
Consumer Behavior in Tourism and Hospitality (2024) Vol. 19, Iss. 4, pp. 537-550
Closed Access | Times Cited: 2
Understanding the Customer Experience and Satisfaction of Casino Hotels in Busan through Online User-Generated Content
Wei Fu, Shengnan Wei, Jue Wang, et al.
Sustainability (2022) Vol. 14, Iss. 10, pp. 5846-5846
Open Access | Times Cited: 12
Discovery sustainable servicescape on behavioural intention practices and nationality: The moderating role of parasocial interaction
Chih‐Hsing Liu, Jeou‐Shyan Horng, Sheng-Fang Chou, et al.
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103213-103213
Closed Access | Times Cited: 12
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