OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
How does an Intelligence Chatbot Affect Customers Compared with Self-Service Technology for Sustainable Services?
Taehyee Um, Tae-Kyung Kim, Namho Chung
Sustainability (2020) Vol. 12, Iss. 12, pp. 5119-5119
Open Access | Times Cited: 67
Taehyee Um, Tae-Kyung Kim, Namho Chung
Sustainability (2020) Vol. 12, Iss. 12, pp. 5119-5119
Open Access | Times Cited: 67
Showing 1-25 of 67 citing articles:
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
Hua Jiang, Yang Cheng, Jeongwon Yang, et al.
Computers in Human Behavior (2022) Vol. 134, pp. 107329-107329
Closed Access | Times Cited: 152
Hua Jiang, Yang Cheng, Jeongwon Yang, et al.
Computers in Human Behavior (2022) Vol. 134, pp. 107329-107329
Closed Access | Times Cited: 152
Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review
Luminiţa Nicolescu, Monica Teodora Tudorache
Electronics (2022) Vol. 11, Iss. 10, pp. 1579-1579
Open Access | Times Cited: 134
Luminiţa Nicolescu, Monica Teodora Tudorache
Electronics (2022) Vol. 11, Iss. 10, pp. 1579-1579
Open Access | Times Cited: 134
Overcoming customer innovation resistance to the sustainable adoption of chatbot services: A community-enterprise perspective in Thailand
Achaporn Kwangsawad, Aungkana Jattamart
Journal of Innovation & Knowledge (2022) Vol. 7, Iss. 3, pp. 100211-100211
Open Access | Times Cited: 86
Achaporn Kwangsawad, Aungkana Jattamart
Journal of Innovation & Knowledge (2022) Vol. 7, Iss. 3, pp. 100211-100211
Open Access | Times Cited: 86
Artificial Intelligence and Reduced SMEs’ Business Risks. A Dynamic Capabilities Analysis During the COVID-19 Pandemic
Nick Drydakis
Information Systems Frontiers (2022) Vol. 24, Iss. 4, pp. 1223-1247
Open Access | Times Cited: 68
Nick Drydakis
Information Systems Frontiers (2022) Vol. 24, Iss. 4, pp. 1223-1247
Open Access | Times Cited: 68
AI or Human? The Effect of Streamer Types on Consumer Purchase Intention in Live Streaming
Jingyan Gao, Xijie Zhao, Mengfan Zhai, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-13
Closed Access | Times Cited: 16
Jingyan Gao, Xijie Zhao, Mengfan Zhai, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-13
Closed Access | Times Cited: 16
Tourists’ Willingness to Adopt AI in Hospitality—Assumption of Sustainability in Developing Countries
Tamara Gajić, Alireza Ranjbaran, Dragan Vukolić, et al.
Sustainability (2024) Vol. 16, Iss. 9, pp. 3663-3663
Open Access | Times Cited: 16
Tamara Gajić, Alireza Ranjbaran, Dragan Vukolić, et al.
Sustainability (2024) Vol. 16, Iss. 9, pp. 3663-3663
Open Access | Times Cited: 16
The influence of chatbot humour on consumer evaluations of services
Hyunju Shin, Isabella Bunosso, Lindsay R. Levine
International Journal of Consumer Studies (2022) Vol. 47, Iss. 2, pp. 545-562
Open Access | Times Cited: 63
Hyunju Shin, Isabella Bunosso, Lindsay R. Levine
International Journal of Consumer Studies (2022) Vol. 47, Iss. 2, pp. 545-562
Open Access | Times Cited: 63
The dark sides of AI personal assistant: effects of service failure on user continuance intention
Yi Sun, Shihui Li, Lingling Yu
Electronic Markets (2021) Vol. 32, Iss. 1, pp. 17-39
Closed Access | Times Cited: 58
Yi Sun, Shihui Li, Lingling Yu
Electronic Markets (2021) Vol. 32, Iss. 1, pp. 17-39
Closed Access | Times Cited: 58
Chatbot, as Educational and Inclusive Tool for People with Intellectual Disabilities
Montserrat Mateos Sánchez, Amparo Casado, Laura Sánchez Blanco, et al.
Sustainability (2022) Vol. 14, Iss. 3, pp. 1520-1520
Open Access | Times Cited: 48
Montserrat Mateos Sánchez, Amparo Casado, Laura Sánchez Blanco, et al.
Sustainability (2022) Vol. 14, Iss. 3, pp. 1520-1520
Open Access | Times Cited: 48
Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
Mengmeng Song, Jingzhe Du, Xinyu Xing, et al.
Electronic Commerce Research and Applications (2022) Vol. 55, pp. 101199-101199
Closed Access | Times Cited: 43
Mengmeng Song, Jingzhe Du, Xinyu Xing, et al.
Electronic Commerce Research and Applications (2022) Vol. 55, pp. 101199-101199
Closed Access | Times Cited: 43
Overview of ChatGPT Technology and its Potential in Improving Tourism Information Services
Muhammad Ade Kurnia Harahap, Abu Muna Almaududi Ausat, Andy Rachman, et al.
Jurnal Minfo Polgan (2023) Vol. 12, Iss. 1, pp. 424-431
Open Access | Times Cited: 28
Muhammad Ade Kurnia Harahap, Abu Muna Almaududi Ausat, Andy Rachman, et al.
Jurnal Minfo Polgan (2023) Vol. 12, Iss. 1, pp. 424-431
Open Access | Times Cited: 28
Sustainable tourism development using leading-edge Artificial Intelligence (AI), Blockchain, Internet of Things (IoT), Augmented Reality (AR) and Virtual Reality (VR) technologies
Nitin Liladhar Rane, Saurabh Choudhary, Jayesh Rane
SSRN Electronic Journal (2023)
Closed Access | Times Cited: 28
Nitin Liladhar Rane, Saurabh Choudhary, Jayesh Rane
SSRN Electronic Journal (2023)
Closed Access | Times Cited: 28
Informational or emotional? Exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction
Cheng Zhou, Qian Chang
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103779-103779
Closed Access | Times Cited: 12
Cheng Zhou, Qian Chang
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103779-103779
Closed Access | Times Cited: 12
Toward a Chatbot for Financial Sustainability
Sewoong Hwang, Jonghyuk Kim
Sustainability (2021) Vol. 13, Iss. 6, pp. 3173-3173
Open Access | Times Cited: 53
Sewoong Hwang, Jonghyuk Kim
Sustainability (2021) Vol. 13, Iss. 6, pp. 3173-3173
Open Access | Times Cited: 53
A natural apology is sincere: Understanding chatbots' performance in symbolic recovery
Jiemin Zhang, Yimin Zhu, Jifei Wu, et al.
International Journal of Hospitality Management (2022) Vol. 108, pp. 103387-103387
Closed Access | Times Cited: 36
Jiemin Zhang, Yimin Zhu, Jifei Wu, et al.
International Journal of Hospitality Management (2022) Vol. 108, pp. 103387-103387
Closed Access | Times Cited: 36
Are Future Professionals Willing to Implement Service Robots? Attitudes of Hospitality and Tourism Students towards Service Robotization
Milan Ivkov, Ivana Blešić, Branislav Dudić, et al.
Electronics (2020) Vol. 9, Iss. 9, pp. 1442-1442
Open Access | Times Cited: 45
Milan Ivkov, Ivana Blešić, Branislav Dudić, et al.
Electronics (2020) Vol. 9, Iss. 9, pp. 1442-1442
Open Access | Times Cited: 45
Advancing the Understanding of the Role of Responsible AI in the Continued Use of IoMT in Healthcare
Fatema Al-Dhaen, Jiachen Hou, Nripendra P. Rana, et al.
Information Systems Frontiers (2021) Vol. 25, Iss. 6, pp. 2159-2178
Open Access | Times Cited: 35
Fatema Al-Dhaen, Jiachen Hou, Nripendra P. Rana, et al.
Information Systems Frontiers (2021) Vol. 25, Iss. 6, pp. 2159-2178
Open Access | Times Cited: 35
Factors affecting consumers’ impulsive buying behavior in tourism mobile commerce using SEM and fsQCA
Taehyee Um, Namho Chung, Jason L. Stienmetz
Journal Of Vacation Marketing (2022) Vol. 29, Iss. 2, pp. 256-274
Closed Access | Times Cited: 24
Taehyee Um, Namho Chung, Jason L. Stienmetz
Journal Of Vacation Marketing (2022) Vol. 29, Iss. 2, pp. 256-274
Closed Access | Times Cited: 24
Robot service failure and recovery: Literature review and future directions
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 15
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 15
Examining AI and Systemic Factors for Improved Chatbot Sustainability
Arum Park, Sae Bom Lee
Journal of Computer Information Systems (2023) Vol. 64, Iss. 6, pp. 728-742
Open Access | Times Cited: 14
Arum Park, Sae Bom Lee
Journal of Computer Information Systems (2023) Vol. 64, Iss. 6, pp. 728-742
Open Access | Times Cited: 14
Understand resist use online customer service chatbot: an integrated innovation resist theory and negative emotion perspective
Tsung‐Sheng Chang, Wei‐Hung Hsiao
Aslib Journal of Information Management (2024)
Closed Access | Times Cited: 5
Tsung‐Sheng Chang, Wei‐Hung Hsiao
Aslib Journal of Information Management (2024)
Closed Access | Times Cited: 5
Reevaluating personalization in AI-powered service chatbots: A study on identity matching via few-shot learning
Jan Blömker, Carmen‐Maria Albrecht
Computers in Human Behavior Artificial Humans (2025), pp. 100126-100126
Open Access
Jan Blömker, Carmen‐Maria Albrecht
Computers in Human Behavior Artificial Humans (2025), pp. 100126-100126
Open Access
Rise of the Machines: Customer Preference for Service Robots Across Different Settings
J. J. Wen, Michael Breazeale, Joel E. Collier
Journal of Consumer Behaviour (2025)
Closed Access
J. J. Wen, Michael Breazeale, Joel E. Collier
Journal of Consumer Behaviour (2025)
Closed Access
Resistance to Change and Status Quo Bias Theory Applied to Adherence to Autonomous Robot Delivery Systems: A Survey in Singapore
Le Yi Koh, Kum Fai Yuen
International Journal of Human-Computer Interaction (2025), pp. 1-17
Closed Access
Le Yi Koh, Kum Fai Yuen
International Journal of Human-Computer Interaction (2025), pp. 1-17
Closed Access
The impact of guilt on student interactions with generative AI technology
Hyeon Jo
Ethics & Behavior (2025), pp. 1-27
Closed Access
Hyeon Jo
Ethics & Behavior (2025), pp. 1-27
Closed Access
