OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
The Effect of Social Presence and Chatbot Errors on Trust
Diana-Cezara Toader, Grațiela Dana Boca, Rita Toader, et al.
Sustainability (2019) Vol. 12, Iss. 1, pp. 256-256
Open Access | Times Cited: 157
Diana-Cezara Toader, Grațiela Dana Boca, Rita Toader, et al.
Sustainability (2019) Vol. 12, Iss. 1, pp. 256-256
Open Access | Times Cited: 157
Showing 1-25 of 157 citing articles:
Millennials' attitude toward chatbots: an experimental study in a social relationship perspective
Roberta De Cicco, Susana Costa e Silva, Francesca Romana Alparone
International Journal of Retail & Distribution Management (2020) Vol. 48, Iss. 11, pp. 1213-1233
Open Access | Times Cited: 180
Roberta De Cicco, Susana Costa e Silva, Francesca Romana Alparone
International Journal of Retail & Distribution Management (2020) Vol. 48, Iss. 11, pp. 1213-1233
Open Access | Times Cited: 180
AI-powered chatbot communication with customers: Dialogic interactions, satisfaction, engagement, and customer behavior
Hua Jiang, Yang Cheng, Jeongwon Yang, et al.
Computers in Human Behavior (2022) Vol. 134, pp. 107329-107329
Closed Access | Times Cited: 156
Hua Jiang, Yang Cheng, Jeongwon Yang, et al.
Computers in Human Behavior (2022) Vol. 134, pp. 107329-107329
Closed Access | Times Cited: 156
The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review
Liss Jenneboer, Carolina Herrando, Efthymios Constantinides
Journal of theoretical and applied electronic commerce research (2022) Vol. 17, Iss. 1, pp. 212-229
Open Access | Times Cited: 148
Liss Jenneboer, Carolina Herrando, Efthymios Constantinides
Journal of theoretical and applied electronic commerce research (2022) Vol. 17, Iss. 1, pp. 212-229
Open Access | Times Cited: 148
Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review
Luminiţa Nicolescu, Monica Teodora Tudorache
Electronics (2022) Vol. 11, Iss. 10, pp. 1579-1579
Open Access | Times Cited: 141
Luminiţa Nicolescu, Monica Teodora Tudorache
Electronics (2022) Vol. 11, Iss. 10, pp. 1579-1579
Open Access | Times Cited: 141
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 140
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 140
AI is better when I'm sure: The influence of certainty of needs on consumers' acceptance of AI chatbots
Yimin Zhu, Jiemin Zhang, Jifei Wu, et al.
Journal of Business Research (2022) Vol. 150, pp. 642-652
Closed Access | Times Cited: 74
Yimin Zhu, Jiemin Zhang, Jifei Wu, et al.
Journal of Business Research (2022) Vol. 150, pp. 642-652
Closed Access | Times Cited: 74
Interacting with chatbots later in life: A technology acceptance perspective in COVID-19 pandemic situation
Ioana Iancu, Bogdan Iancu
Frontiers in Psychology (2023) Vol. 13
Open Access | Times Cited: 45
Ioana Iancu, Bogdan Iancu
Frontiers in Psychology (2023) Vol. 13
Open Access | Times Cited: 45
Chatbot-Based Services: A Study on Customers’ Reuse Intention
Filipe Araújo Silva, Alireza Shabani Shojaei, Belém Barbosa
Journal of theoretical and applied electronic commerce research (2023) Vol. 18, Iss. 1, pp. 457-474
Open Access | Times Cited: 44
Filipe Araújo Silva, Alireza Shabani Shojaei, Belém Barbosa
Journal of theoretical and applied electronic commerce research (2023) Vol. 18, Iss. 1, pp. 457-474
Open Access | Times Cited: 44
Designing trust: The formation of employees’ trust in conversational AI in the digital workplace
Lorentsa Gkinko, Amany Elbanna
Journal of Business Research (2023) Vol. 158, pp. 113707-113707
Open Access | Times Cited: 42
Lorentsa Gkinko, Amany Elbanna
Journal of Business Research (2023) Vol. 158, pp. 113707-113707
Open Access | Times Cited: 42
A contemporary review on chatbots, AI-powered virtual conversational agents, ChatGPT: Applications, open challenges and future research directions
Avyay Casheekar, A. Lahiri, Kanishk Rath, et al.
Computer Science Review (2024) Vol. 52, pp. 100632-100632
Closed Access | Times Cited: 31
Avyay Casheekar, A. Lahiri, Kanishk Rath, et al.
Computer Science Review (2024) Vol. 52, pp. 100632-100632
Closed Access | Times Cited: 31
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters
Yu Li, Soyeun Olivia Lee
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 15
Yu Li, Soyeun Olivia Lee
International Journal of Contemporary Hospitality Management (2024)
Closed Access | Times Cited: 15
Navigating vaccine misinformation: a study on users’ motivations, active communicative action and anti-misinformation behavior via chatbots
Yang Cheng
Online Information Review (2025)
Closed Access | Times Cited: 2
Yang Cheng
Online Information Review (2025)
Closed Access | Times Cited: 2
Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots
Yi Jiang, Xiangcheng Yang, Tianqi Zheng
Computers in Human Behavior (2022) Vol. 138, pp. 107485-107485
Closed Access | Times Cited: 66
Yi Jiang, Xiangcheng Yang, Tianqi Zheng
Computers in Human Behavior (2022) Vol. 138, pp. 107485-107485
Closed Access | Times Cited: 66
The influence of chatbot humour on consumer evaluations of services
Hyunju Shin, Isabella Bunosso, Lindsay R. Levine
International Journal of Consumer Studies (2022) Vol. 47, Iss. 2, pp. 545-562
Open Access | Times Cited: 65
Hyunju Shin, Isabella Bunosso, Lindsay R. Levine
International Journal of Consumer Studies (2022) Vol. 47, Iss. 2, pp. 545-562
Open Access | Times Cited: 65
Toward a Chatbot for Financial Sustainability
Sewoong Hwang, Jonghyuk Kim
Sustainability (2021) Vol. 13, Iss. 6, pp. 3173-3173
Open Access | Times Cited: 56
Sewoong Hwang, Jonghyuk Kim
Sustainability (2021) Vol. 13, Iss. 6, pp. 3173-3173
Open Access | Times Cited: 56
The Use of Chatbots in Digital Business Transformation: A Systematic Literature Review
Andrej Miklošík, Nina Evans, Athar Mahmood Ahmed Qureshi
IEEE Access (2021) Vol. 9, pp. 106530-106539
Open Access | Times Cited: 56
Andrej Miklošík, Nina Evans, Athar Mahmood Ahmed Qureshi
IEEE Access (2021) Vol. 9, pp. 106530-106539
Open Access | Times Cited: 56
Can we trust a chatbot like a physician? A qualitative study on understanding the emergence of trust toward diagnostic chatbots
Lennart Seitz, Sigrid Bekmeier‐Feuerhahn, Krutika Gohil
International Journal of Human-Computer Studies (2022) Vol. 165, pp. 102848-102848
Closed Access | Times Cited: 55
Lennart Seitz, Sigrid Bekmeier‐Feuerhahn, Krutika Gohil
International Journal of Human-Computer Studies (2022) Vol. 165, pp. 102848-102848
Closed Access | Times Cited: 55
Anthropomorphism in AI-enabled technology: A literature review
Mengjun Li, Ayoung Suh
Electronic Markets (2022) Vol. 32, Iss. 4, pp. 2245-2275
Closed Access | Times Cited: 50
Mengjun Li, Ayoung Suh
Electronic Markets (2022) Vol. 32, Iss. 4, pp. 2245-2275
Closed Access | Times Cited: 50
“How mAy I help you today?” The use of AI chatbots in small family businesses and the moderating role of customer affective commitment
Ioannis Rizomyliotis, Minas N. Kastanakis, Apostolos Giovanis, et al.
Journal of Business Research (2022) Vol. 153, pp. 329-340
Open Access | Times Cited: 44
Ioannis Rizomyliotis, Minas N. Kastanakis, Apostolos Giovanis, et al.
Journal of Business Research (2022) Vol. 153, pp. 329-340
Open Access | Times Cited: 44
Artificial intelligence changes the way we work: A close look at innovating with chatbots
Xuequn Wang, Xiaolin Lin, Bin Shao
Journal of the Association for Information Science and Technology (2022) Vol. 74, Iss. 3, pp. 339-353
Closed Access | Times Cited: 43
Xuequn Wang, Xiaolin Lin, Bin Shao
Journal of the Association for Information Science and Technology (2022) Vol. 74, Iss. 3, pp. 339-353
Closed Access | Times Cited: 43
Determinants of Intentions to Use Digital Mental Healthcare Content among University Students, Faculty, and Staff: Motivation, Perceived Usefulness, Perceived Ease of Use, and Parasocial Interaction with AI Chatbot
Daniel Y. Park, Hyungsook Kim
Sustainability (2023) Vol. 15, Iss. 1, pp. 872-872
Open Access | Times Cited: 40
Daniel Y. Park, Hyungsook Kim
Sustainability (2023) Vol. 15, Iss. 1, pp. 872-872
Open Access | Times Cited: 40
Artificial Intelligence in Digital Marketing: Insights from a Comprehensive Review
Christos Ziakis, Maro Vlachopoulou
Information (2023) Vol. 14, Iss. 12, pp. 664-664
Open Access | Times Cited: 39
Christos Ziakis, Maro Vlachopoulou
Information (2023) Vol. 14, Iss. 12, pp. 664-664
Open Access | Times Cited: 39
When Do We Accept Mistakes from Chatbots? The Impact of Human-Like Communication on User Experience in Chatbots That Make Mistakes
Marianna A. de Sá Siqueira, Barbara C. N. Müller, Tjalling Bosse
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 11, pp. 2862-2872
Open Access | Times Cited: 34
Marianna A. de Sá Siqueira, Barbara C. N. Müller, Tjalling Bosse
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 11, pp. 2862-2872
Open Access | Times Cited: 34
Trust in Human and Virtual Live Streamers: The Role of Integrity and Social Presence
Kexin Wang, Jinyan Wu, Yifei Sun, et al.
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 23, pp. 8274-8294
Closed Access | Times Cited: 27
Kexin Wang, Jinyan Wu, Yifei Sun, et al.
International Journal of Human-Computer Interaction (2023) Vol. 40, Iss. 23, pp. 8274-8294
Closed Access | Times Cited: 27
Beyond Self-diagnosis: How a Chatbot-based Symptom Checker Should Respond
Yue You, Chun-Hua Tsai, Yao Li, et al.
ACM Transactions on Computer-Human Interaction (2023) Vol. 30, Iss. 4, pp. 1-44
Open Access | Times Cited: 24
Yue You, Chun-Hua Tsai, Yao Li, et al.
ACM Transactions on Computer-Human Interaction (2023) Vol. 30, Iss. 4, pp. 1-44
Open Access | Times Cited: 24
