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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Impact of Chatbots on Customer Loyalty: A Systematic Literature Review
Liss Jenneboer, Carolina Herrando, Efthymios Constantinides
Journal of theoretical and applied electronic commerce research (2022) Vol. 17, Iss. 1, pp. 212-229
Open Access | Times Cited: 148

Showing 1-25 of 148 citing articles:

Understanding the user satisfaction and loyalty of customer service chatbots
Chin‐Lung Hsu, Judy Chuan‐Chuan Lin
Journal of Retailing and Consumer Services (2022) Vol. 71, pp. 103211-103211
Closed Access | Times Cited: 154
“Chatting with ChatGPT”: Analyzing the factors influencing users' intention to Use the Open AI's ChatGPT using the UTAUT model
Devadas Menon, K. Shilpa
Heliyon (2023) Vol. 9, Iss. 11, pp. e20962-e20962
Open Access | Times Cited: 139
Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review
Luminiţa Nicolescu, Monica Teodora Tudorache
Electronics (2022) Vol. 11, Iss. 10, pp. 1579-1579
Open Access | Times Cited: 134
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
Qian Chen, Yaobin Lu, Yeming Gong, et al.
Internet Research (2023) Vol. 33, Iss. 6, pp. 2205-2243
Closed Access | Times Cited: 108
Enhancing Customer Loyalty through Artificial Intelligence (AI), Internet of Things (IoT), and Big Data Technologies: Improving Customer Satisfaction, Engagement, Relationship, and Experience
Nitin Liladhar Rane
SSRN Electronic Journal (2023)
Closed Access | Times Cited: 76
NLP techniques for automating responses to customer queries: a systematic review
Peter Adebowale Olujimi, Abejide Ade-Ibijola
Discover Artificial Intelligence (2023) Vol. 3, Iss. 1
Open Access | Times Cited: 54
The impending disruption of creative industries by generative AI: Opportunities, challenges, and research agenda
Joseph Amankwah‐Amoah, Samar Abdalla, Emmanuel Mogaji, et al.
International Journal of Information Management (2024) Vol. 79, pp. 102759-102759
Closed Access | Times Cited: 50
The paradoxes of generative AI-enabled customer service: A guide for managers
Carla Ferraro, Vlad Demsar, Sean Sands, et al.
Business Horizons (2024) Vol. 67, Iss. 5, pp. 549-559
Open Access | Times Cited: 33
The relationship between CRM, knowledge management, organization commitment, customer profitability and customer loyalty in telecommunication industry: The mediating role of customer satisfaction and the moderating role of brand image
Md. Abu Issa Gazi, Abdullah Al Mamun, Abdullah Al Masud, et al.
Journal of Open Innovation Technology Market and Complexity (2024) Vol. 10, Iss. 1, pp. 100227-100227
Open Access | Times Cited: 23
Understanding User Acceptance of AI-Driven Chatbots in China’s E-Commerce: The Roles of Perceived Authenticity, Usefulness, and Risk
Rob Kim Marjerison, Hang Dong, Jong Min Kim, et al.
Systems (2025) Vol. 13, Iss. 2, pp. 71-71
Open Access | Times Cited: 3
ChatGPT's influence on customer experience in digital marketing: Investigating the moderating roles
Osama Ahmed Abdelkader
Heliyon (2023) Vol. 9, Iss. 8, pp. e18770-e18770
Open Access | Times Cited: 40
Can chatbots satisfy me? A mixed-method comparative study of satisfaction with task-oriented chatbots in mainland China and Hong Kong
Yuli Liu, Bo Hu, Wenjia Yan, et al.
Computers in Human Behavior (2023) Vol. 143, pp. 107716-107716
Closed Access | Times Cited: 37
I will be with you Alexa! The impact of intelligent virtual assistant's authenticity and personalization on user reusage intentions
Saifeddin Alimamy, Mohammad Amin Kuhail
Computers in Human Behavior (2023) Vol. 143, pp. 107711-107711
Closed Access | Times Cited: 35
Chatbots and Flipped Learning: Enhancing Student Engagement and Learning Outcomes through Personalised Support and Collaboration
FX. Risang Baskara
IJORER International Journal of Recent Educational Research (2023) Vol. 4, Iss. 2, pp. 223-238
Open Access | Times Cited: 31
Chatbots and Voice Assistants: Digital Transformers of the Company–Customer Interface—A Systematic Review of the Business Research Literature
Carmen Bălan
Journal of theoretical and applied electronic commerce research (2023) Vol. 18, Iss. 2, pp. 995-1019
Open Access | Times Cited: 28
Chatbot Adoption: A Multiperspective Systematic Review and Future Research Agenda
Abdulla M. Alsharhan, Mostafa Al‐Emran, Khaled Shaalan
IEEE Transactions on Engineering Management (2023) Vol. 71, pp. 10232-10244
Closed Access | Times Cited: 24
Metaverse for Enhancing Customer Loyalty: Effective Strategies to Improve Customer Relationship, Service, Engagement, Satisfaction, and Experience
Nitin Liladhar Rane, Saurabh Choudhary, Jayesh Rane
SSRN Electronic Journal (2023)
Closed Access | Times Cited: 23
Will Users Continue Using Banking Chatbots? The Moderating Role of Perceived Risk
Sangeeta Mehrolia, Subburaj Alagarsamy, Vasudevan Moorthy, et al.
FIIB Business Review (2023)
Closed Access | Times Cited: 22
Impact of artificial intelligence on customer engagement and advertising engagement: A review and future research agenda
Clara Suraña‐Sánchez, Maria Elena Aramendia‐Muneta
International Journal of Consumer Studies (2024) Vol. 48, Iss. 2
Open Access | Times Cited: 12
The influence of brand credibility and brand loyalty on customer satisfaction and continued use intention in new voice assistance services based on AI
Luis Matosas-López
Journal of Marketing Analytics (2024)
Closed Access | Times Cited: 8
The Future of Marketing: The Transformative Power of Artificial Intelligence
Hafize Nurgül Durmuş Şenyapar
International Journal of Management and Administration (2024) Vol. 8, Iss. 15, pp. 1-19
Open Access | Times Cited: 8
Trust in AI-driven chatbots: A systematic review
Sheryl Wei Ting Ng, Renwen Zhang
Telematics and Informatics (2025) Vol. 97, pp. 102240-102240
Closed Access | Times Cited: 1
LLM-Powered Conversational AI in Customer Service: Users’ Expectations and Anticipated Use
Anna Grøndahl Larsen, Marita Skjuve, Knut Kvale, et al.
Lecture notes in computer science (2025), pp. 217-233
Closed Access | Times Cited: 1
Learning successful implementation of Chatbots in businesses from B2B customer experience perspective
Vaishali Kaushal, Rajan Yadav
Concurrency and Computation Practice and Experience (2022) Vol. 35, Iss. 1
Closed Access | Times Cited: 33
The Mediating Role of Customer Satisfaction between Antecedent Factors and Brand Loyalty for the Shopee Application
Solomon Gbene Zaato, Noor Raihani Zainol, Sania Khan, et al.
Behavioral Sciences (2023) Vol. 13, Iss. 7, pp. 563-563
Open Access | Times Cited: 19
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