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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Role of Service Recovery in Post-purchase Consumer Behavior During COVID-19: A Malaysian Perspective
Muhammad Mazhar, Ding Hooi Ting, Ali Hussain, et al.
Frontiers in Psychology (2022) Vol. 12
Open Access | Times Cited: 19

Showing 19 citing articles:

Embedding sustainability into bank strategy: implications for sustainable development goals reporting
Ahmad Ali Jan, Fong‐Woon Lai, Mohammad Asif, et al.
International Journal of Sustainable Development & World Ecology (2022) Vol. 30, Iss. 3, pp. 229-243
Closed Access | Times Cited: 56
Soft and Hard Total Quality Management Practices Promote Industry 4.0 Readiness: A SEM-Neural Network Approach
Kashif Ali, Satirenjit Kaur Johl, Amgad Muneer, et al.
Sustainability (2022) Vol. 14, Iss. 19, pp. 11917-11917
Open Access | Times Cited: 31
Gauging customers’ negative disconfirmation in online post-purchase behaviour: The moderating role of service recovery
Muhammad Mazhar, Ding Hooi Ting, Amir Zaib Abbasi, et al.
Cogent Business & Management (2022) Vol. 9, Iss. 1
Open Access | Times Cited: 20
Integrating the Commitment-Trust Theory to Gauge Customers Loyalty in Riding Services
Muhammad Farrukh Abid, Junaid Siddique, Amir Gulzar, et al.
Journal of Promotion Management (2022) Vol. 29, Iss. 3, pp. 305-337
Closed Access | Times Cited: 19
Integrated safety for sea and air transportation during the COVID-19 pandemic
Wynd Rizaldy, Asep Suparman, Reni Dian Octaviani, et al.
Corporate Governance and Organizational Behavior Review (2024) Vol. 8, Iss. 2, pp. 19-27
Open Access | Times Cited: 3
Entrepreneurial Orientation and Open Innovation Promote the Performance of Services SMEs: The Mediating Role of Cost Leadership
Mahendra Kumar Chelliah, Kalisri Logeswaran Aravindan, Saravanan Muthaiyah
Administrative Sciences (2022) Vol. 13, Iss. 1, pp. 1-1
Open Access | Times Cited: 14
Make every interaction count - assessing the role of customers’ self-construal on value co-creation at service encounters
Amjad Shamim, Jiseon Ahn, Imran Khan, et al.
The International Review of Retail Distribution and Consumer Research (2022) Vol. 33, Iss. 2, pp. 178-201
Closed Access | Times Cited: 12
Encouraging Brand Evangelism Through Failure Attribution and Recovery Justice: The Moderating Role of Emotional Attachment
Tingting Zhu, Sung Kyu Park
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 7
Solar Photovoltaic Technology and its Impact on Environmental, Social and Governance (ESG) Performance: A Review
Ahmad Ali Jan, Fong‐Woon Lai, Muhammad Kashif Shad, et al.
KnE Social Sciences (2023)
Open Access | Times Cited: 3
Frontline Employees’ Motivation towards Customers’ Value Outcomes: A Context of Non-Fuel Retailing
Muhammad Farrukh Abid, M. Nawaz, Junaid Siddique, et al.
Jurnal The Messenger (2024) Vol. 14, Iss. 2, pp. 144-144
Open Access
Rethinking Picky Shoppers and Store Reputation: Effective Online Service Recovery Strategies for Products with Minor Defects
Xiaolian Cheng, Inwoo Nam
(2024)
Closed Access
Entrepreneurial Education and Intention: Basis for an Enhanced Entrepreneurial Mindset among Engineering Students at Guandong Industry and Trade Vocational School, China
Zhenbo Yang
Journal of Business and Management Studies (2024) Vol. 6, Iss. 3, pp. 189-223
Open Access
The Moderating Role of Corporate Social Responsibility on the Relationship between Brand Image and Brand Loyalty: A Post-COVID-19 Perspective among Telecommunication Firms in Ghana
Prince Yao Amu, Raphael Odoom, Iddrisu Mohammed, et al.
IntechOpen eBooks (2024)
Closed Access
Reparation for Service Failure Through Service Recovery: An Assessment of Consumer Behaviour in an Online Shopping Context
Muhammad Mazhar, Muhammad Amir Nadeem, Haider Ali Abbasi, et al.
Business Management and Strategy (2022) Vol. 13, Iss. 1, pp. 64-64
Open Access | Times Cited: 3
Why Purchase Premium in Freemium Online Games: The Self Determination Theory Perspective
Ali Hussain, Ding Hooi Ting, Muhammad Mazhar
KnE Social Sciences (2023)
Open Access | Times Cited: 1
The Moderating Effect of Brand Trust during COVID -19 Pandemic in the relationship between CSR practices and Brand Loyalty of Egyptian Commercial Banks
Maha Mohamed
المجلة العلمية للدراسات والبحوث المالية والتجارية (2022) Vol. 3, Iss. 2, pp. 709-748
Open Access | Times Cited: 1
Enhancing Consumer Value Co-Creation Through Social Commerce Features in China’s Retail Industry
Meiyi Li, Ree Chan Ho, Muslim Amin, et al.
Interdisciplinary Journal of Information Knowledge and Management (2023) Vol. 18, pp. 407-434
Open Access
Do managerial communications improve customer satisfaction and eWOM? The moderating effect of response authenticity
Saram Han, Chris Anderson, Kyunghwa Chung
Humanities and Social Sciences Communications (2023) Vol. 10, Iss. 1
Open Access
الدور المعدل لمصداقية العلامة التجارية في دراسة العلاقة بين استراتيجيات إصلاح الخدمة والنية للتحول بالتطبيق على عملاء شركات الاتصالات في مصر
منى حاتم طاهر صالح, منال محمد أحمد المكباتي
Deleted Journal (2023) Vol. 2, Iss. 7, pp. 745-824
Open Access
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