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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Surface Acting, Emotional Exhaustion, and Employee Sabotage to Customers: Moderating Roles of Quality of Social Exchanges
Hui Zhang, Zhiqing E. Zhou, Yan Zhan, et al.
Frontiers in Psychology (2018) Vol. 9
Open Access | Times Cited: 38

Showing 1-25 of 38 citing articles:

How emotional labor affect hotel employees’ mental health: A longitudinal study
Wei Xiong, Meijiao Huang, Bendegül Okumuş, et al.
Tourism Management (2022) Vol. 94, pp. 104631-104631
Closed Access | Times Cited: 45
How surface acting affects turnover intention among family doctors in rural China: the mediating role of emotional exhaustion and the moderating role of occupational commitment
Anqi Wang, Changhai Tang, Lifang Zhou, et al.
Human Resources for Health (2023) Vol. 21, Iss. 1
Open Access | Times Cited: 14
How emotional labor harms employee’s performance: unleashing the missing links through anxiety, quality of work-life and Islamic work ethic
Shazia Nauman, Sania Zahra Malik, Farida Saleem, et al.
The International Journal of Human Resource Management (2023) Vol. 35, Iss. 12, pp. 2131-2161
Closed Access | Times Cited: 11
Exploring the Relationship between Surface Acting, Job Stress, and Emotional Exhaustion in Health Professionals: The Moderating Role of LMX
İbrahim Yıkılmaz, Lütfi Sürücü, Ahmet Maşlakçı, et al.
Behavioral Sciences (2024) Vol. 14, Iss. 8, pp. 637-637
Open Access | Times Cited: 4
Emotional Labor as a Situated Social Practice: Investigating the Performance of Emotional Labor by Women Migrant Workers in China’s Platform-based Gig Economy
Ye Liu, Hui Huang
Gender & Society (2025)
Closed Access
From Managers to Employees to Customers: The Hidden Toll of Technology-Induced Workload
Bülent Mengüç, Seigyoung Auh, Aypar Uslu, et al.
Journal of Service Research (2025)
Closed Access
Unmasking the surface acting and emotional exhaustion of frontline employees in UK’s fine dining sector
Charalampos Giousmpasoglou, Emmanouil F. Papavasileiou, Evangelia Marinakou, et al.
International Journal of Spa and Wellness (2025), pp. 1-18
Open Access
Surface acting, emotional exhaustion, career calling and turnover intention among student nurses: A cross-sectional study
Youjuan Hong, Meicha Qiu, Liting Liu, et al.
Nurse Education in Practice (2023) Vol. 69, pp. 103641-103641
Closed Access | Times Cited: 9
A study on the structural relationship between emotional labor, job burnout, and turnover intention among office workers in Korea: the moderated mediating effect of leader-member exchange
Yiran Li, Hyunok You, Seok Young Oh
BMC Psychology (2024) Vol. 12, Iss. 1
Open Access | Times Cited: 3
Are you really smiling? Display rules for emojis and the relationship between emotion management and psychological well-being
Moyu Liu
Frontiers in Psychology (2023) Vol. 14
Open Access | Times Cited: 8
A deep acting perspective generation Y hotel employees’ workplace deviance
Yanping Yu, Haemi Kim, Hailin Qu
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 2, pp. 835-852
Closed Access | Times Cited: 22
The Janus Face of Grandiose Narcissism in the Service Industry: Self-Enhancement and Self-Protection
Ran Li, Fan Yang, Xiji Zhu
Journal of Business Ethics (2022) Vol. 183, Iss. 3, pp. 909-927
Closed Access | Times Cited: 12
Emotional labor mediates how personal knowledge and school leadership influence mental health in pandemic online teaching: Integrating multidisciplinary theories into Grandey's model
Zixun Hua, Yangang Li, Huang Zuo, et al.
Teaching and Teacher Education (2024) Vol. 152, pp. 104762-104762
Closed Access | Times Cited: 2
Revisiting the Effect of Emotional Labor: A Multi-Level Investigation in Front-Line Service Teams
Xin Zhao, Na Fu, Yseult Freeney, et al.
Frontiers in Psychology (2020) Vol. 11
Open Access | Times Cited: 16
Supervisor off-work boundary infringements: Perspective-taking as a resource for after-hours intrusions
Jacob McCartney, Jennifer Franczak, Katerina Gonzalez, et al.
Work & Stress (2023) Vol. 37, Iss. 3, pp. 373-396
Open Access | Times Cited: 5
Cultural intelligence and proactive service performance: mediating and moderating role of leader's collaborative nature, cultural training and emotional labor
Aisha Saif Al Shaer, Fauzia Jabeen, Saju Jose, et al.
Journal of Health Organization and Management (2023) Vol. 37, Iss. 3, pp. 379-406
Closed Access | Times Cited: 5
The ugly side of job rotation
Taraneh Foroutan, Homayoun Pasha Safavı, Mona Bouzarı
International Journal of Hospitality Management (2021) Vol. 95, pp. 102929-102929
Closed Access | Times Cited: 12
Knowledge Sharing and Organizational Commitment: Psychological Capital as a Mediator and Self-Actualization as Moderator
Cynthia Sheeba Cathrin Rajakumar, Syed Aktharsha Usman, Mary Pearly Sumathi Soosai Micheal, et al.
Information (2024) Vol. 15, Iss. 8, pp. 459-459
Open Access | Times Cited: 1
The interplay of morality, emotional labor, and customer injustice: How salesperson experiences shape job satisfaction
Omar S. Itani, Colin B. Gabler, Ashish Kalra, et al.
Industrial Marketing Management (2024) Vol. 124, pp. 162-174
Closed Access | Times Cited: 1
Norm-Violating Behavior in Organizations: A Comprehensive Conceptual Review and Model of Constructive and Destructive Norm-Violating Behavior
Rebecca J. Bennett, Bella L. Galperin, Long Wang, et al.
Annual Review of Organizational Psychology and Organizational Behavior (2023) Vol. 11, Iss. 1, pp. 481-507
Open Access | Times Cited: 3
PSİKOLOJİK SERMAYENİN DUYGUSAL BAĞLILIK ÜZERİNDEKİ ETKİSİNDE DUYGUSAL EMEĞİN ARACI ROLÜ: ÖĞRETMENLER ÜZERİNE BİR ARAŞTIRMA
Burak Özdemir, Kürşat Tarim
Milli Eğitim Dergisi (2022) Vol. 51, Iss. 234, pp. 1305-1326
Open Access | Times Cited: 5
Emotion Regulation at Work
Silvena Dencheva Yordanova, Sonya Yordanova Dineva
Advances in logistics, operations, and management science book series (2022), pp. 113-149
Closed Access | Times Cited: 5
Burnout, Surface Acting, and Suicidal Ideation Among Military Personnel: Results of a Longitudinal Cohort Study
Craig J. Bryan, AnnaBelle O. Bryan, Justin C. Baker, et al.
Journal of Social and Clinical Psychology (2022) Vol. 41, Iss. 6, pp. 593-610
Closed Access | Times Cited: 5
Effect of Emotional Exhaustion and Knowledge Sharing on Depersonalization, Work Accomplishment, and Organizational Performance
Satyanarayana Parayitam, Aktharsha Syed Usman, Bradley J. Olson, et al.
International Journal of Knowledge Management (2021) Vol. 18, Iss. 1, pp. 1-20
Open Access | Times Cited: 7
Emotional labor strategies and counterproductive work behavior: A social exchange theory approach
Chiyem Lucky Nwanzu, Sunday Samson Babalola, Samson Babalola
Romanian Journal of Applied Psychology (2023)
Open Access | Times Cited: 2
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