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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Implementing the Marketing Concept at the Employee–Customer Interface: The Role of Customer Need Knowledge
Christian Homburg, Jan Wieseke, Torsten Bornemann
Journal of Marketing (2009) Vol. 73, Iss. 4, pp. 64-81
Closed Access | Times Cited: 298

Showing 1-25 of 298 citing articles:

Critical service logic: making sense of value creation and co-creation
Christian Grönroos, Päivi Voima
Journal of the Academy of Marketing Science (2012) Vol. 41, Iss. 2, pp. 133-150
Closed Access | Times Cited: 2281
Value co-creation in service logic: A critical analysis
Christian Grönroos
Marketing Theory (2011) Vol. 11, Iss. 3, pp. 279-301
Closed Access | Times Cited: 1458
Customer experience quality: an exploration in business and consumer contexts using repertory grid technique
Fred Lemke, Moira Clark, Hugh Wilson
Journal of the Academy of Marketing Science (2010) Vol. 39, Iss. 6, pp. 846-869
Closed Access | Times Cited: 824
When consumers doubt, Watch out! The role of CSR skepticism
Dionysis Skarmeas, Constantinos N. Leonidou
Journal of Business Research (2013) Vol. 66, Iss. 10, pp. 1831-1838
Open Access | Times Cited: 693
Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance
Ursula S. Grissemann, Nicola Stokburger-Sauer
Tourism Management (2012) Vol. 33, Iss. 6, pp. 1483-1492
Closed Access | Times Cited: 640
Drivers of sales performance: a contemporary meta-analysis. Have salespeople become knowledge brokers?
Willem Verbeke, Bart Dietz, Ernst Verwaal
Journal of the Academy of Marketing Science (2010) Vol. 39, Iss. 3, pp. 407-428
Open Access | Times Cited: 553
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelău, Dan‐Cristian Dabija, Irina Ene
Computers in Human Behavior (2021) Vol. 122, pp. 106855-106855
Closed Access | Times Cited: 481
Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance
Pankaj Setia, Viswanath Venkatesh, Supreet Joglekar
MIS Quarterly (2013) Vol. 37, Iss. 2, pp. 565-590
Closed Access | Times Cited: 442
How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy
Oriol Iglesias, Stefan Marković, Josep Rialp Criado
Journal of Business Research (2018) Vol. 96, pp. 343-354
Open Access | Times Cited: 359
When Should the Customer Really Be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters
Christian Homburg, Michael Müller, Martin Klarmann
Journal of Marketing (2011) Vol. 75, Iss. 2, pp. 55-74
Open Access | Times Cited: 342
On the Role of Empathy in Customer-Employee Interactions
Jan Wieseke, Anja Geigenmüller, Florian Kraus
Journal of Service Research (2012) Vol. 15, Iss. 3, pp. 316-331
Open Access | Times Cited: 311
Managing Engagement Behaviors in a Network of Customers and Stakeholders
Katrien Verleye, Paul Gemmel, Deva Rangarajan
Journal of Service Research (2013) Vol. 17, Iss. 1, pp. 68-84
Open Access | Times Cited: 289
A Service Climate Synthesis and Future Research Agenda
David E. Bowen, Benjamin Schneider
Journal of Service Research (2013) Vol. 17, Iss. 1, pp. 5-22
Closed Access | Times Cited: 287
How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality
Stefan Marković, Oriol Iglesias, Jatinder J. Singh, et al.
Journal of Business Ethics (2015) Vol. 148, Iss. 4, pp. 721-740
Closed Access | Times Cited: 251
Information Technology Adoption in Small Business: Confirmation of a Proposed Framework
ThuyUyen H. Nguyen, Michael Newby, Michael Macaulay
Journal of Small Business Management (2013) Vol. 53, Iss. 1, pp. 207-227
Closed Access | Times Cited: 240
How does brand innovativeness affect brand loyalty?
Ravi Pappu, Pascale Quester
European Journal of Marketing (2016) Vol. 50, Iss. 1/2, pp. 2-28
Closed Access | Times Cited: 232
Talented people and strong brands: The contribution of human capital and brand equity to firm value
Arnd Vomberg, Christian Homburg, Torsten Bornemann
Strategic Management Journal (2014) Vol. 36, Iss. 13, pp. 2122-2131
Open Access | Times Cited: 213
The promise and perversity of perspective-taking in organizations
Gillian Ku, Cynthia S. Wang, Adam D. Galinsky
Research in Organizational Behavior (2015) Vol. 35, pp. 79-102
Closed Access | Times Cited: 184
Advancing social media driven sales research: Establishing conceptual foundations for B-to-B social selling
Chiara Ancillai, Harri Terho, Silvio Cardinali, et al.
Industrial Marketing Management (2019) Vol. 82, pp. 293-308
Closed Access | Times Cited: 184
Service innovativeness and tourism customer outcomes
Linda D. Hollebeek, Raouf Ahmad Rather
International Journal of Contemporary Hospitality Management (2019) Vol. 31, Iss. 11, pp. 4227-4246
Closed Access | Times Cited: 154
When does salespeople’s customer orientation lead to customer loyalty? The differential effects of relational and functional customer orientation
Christian Homburg, Michael Müller, Martin Klarmann
Journal of the Academy of Marketing Science (2010) Vol. 39, Iss. 6, pp. 795-812
Open Access | Times Cited: 227
Stakeholder marketing: a definition and conceptual framework
G. Tomas M. Hult, Jeannette A. Mena, O. C. Ferrell, et al.
AMS Review (2011) Vol. 1, Iss. 1, pp. 44-65
Closed Access | Times Cited: 224
Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization
Hauke Wetzel, Maik Hammerschmidt, Alex R. Zablah
Journal of Marketing (2013) Vol. 78, Iss. 2, pp. 1-19
Open Access | Times Cited: 181
Know Your Customer: How Salesperson Perceptions of Customer Relationship Quality Form and Influence Account Profitability
Ryan Mullins, Michael Ahearne, Son K. Lam, et al.
Journal of Marketing (2014) Vol. 78, Iss. 6, pp. 38-58
Closed Access | Times Cited: 174
Absorptive capacity for need knowledge: Antecedents and effects for employee innovativeness
Tim Schweisfurth, Christina Raasch
Research Policy (2018) Vol. 47, Iss. 4, pp. 687-699
Open Access | Times Cited: 157
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