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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge
Christian Homburg, Jan Wieseke, Torsten Bornemann
Journal of Marketing (2009) Vol. 73, Iss. 4, pp. 64-81
Closed Access | Times Cited: 109

Showing 1-25 of 109 citing articles:

Customer co-creation of travel services: The role of company support and customer satisfaction with the co-creation performance
Ursula S. Grissemann, Nicola Stokburger-Sauer
Tourism Management (2012) Vol. 33, Iss. 6, pp. 1483-1492
Closed Access | Times Cited: 640
What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry
Corina Pelău, Dan‐Cristian Dabija, Irina Ene
Computers in Human Behavior (2021) Vol. 122, pp. 106855-106855
Closed Access | Times Cited: 481
How does sensory brand experience influence brand equity? Considering the roles of customer satisfaction, customer affective commitment, and employee empathy
Oriol Iglesias, Stefan Marković, Josep Rialp Criado
Journal of Business Research (2018) Vol. 96, pp. 343-354
Open Access | Times Cited: 359
On the Role of Empathy in Customer-Employee Interactions
Jan Wieseke, Anja Geigenmüller, Florian Kraus
Journal of Service Research (2012) Vol. 15, Iss. 3, pp. 316-331
Open Access | Times Cited: 311
Organizing for Marketing Excellence
Christine Moorman, George S. Day
Journal of Marketing (2016) Vol. 80, Iss. 6, pp. 6-35
Closed Access | Times Cited: 298
Managing Engagement Behaviors in a Network of Customers and Stakeholders
Katrien Verleye, Paul Gemmel, Deva Rangarajan
Journal of Service Research (2013) Vol. 17, Iss. 1, pp. 68-84
Open Access | Times Cited: 289
A Service Climate Synthesis and Future Research Agenda
David E. Bowen, Benjamin Schneider
Journal of Service Research (2013) Vol. 17, Iss. 1, pp. 5-22
Closed Access | Times Cited: 287
When Should the Customer Really be King? On the Optimum Level of Salesperson Customer Orientation in Sales Encounters
Christian Homburg, Michael Müller, Martin Klarmann
Journal of Marketing (2011) Vol. 75, Iss. 2, pp. 55-74
Open Access | Times Cited: 260
The Service–Profit Chain: A Meta-Analytic Test of a Comprehensive Theoretical Framework
Jens Hogreve, Anja Iseke, Klaus Derfuß, et al.
Journal of Marketing (2016) Vol. 81, Iss. 3, pp. 41-61
Closed Access | Times Cited: 190
The promise and perversity of perspective-taking in organizations
Gillian Ku, Cynthia S. Wang, Adam D. Galinsky
Research in Organizational Behavior (2015) Vol. 35, pp. 79-102
Closed Access | Times Cited: 184
Advancing social media driven sales research: Establishing conceptual foundations for B-to-B social selling
Chiara Ancillai, Harri Terho, Silvio Cardinali, et al.
Industrial Marketing Management (2019) Vol. 82, pp. 293-308
Closed Access | Times Cited: 184
Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization
Hauke Wetzel, Maik Hammerschmidt, Alex R. Zablah
Journal of Marketing (2013) Vol. 78, Iss. 2, pp. 1-19
Open Access | Times Cited: 181
Know Your Customer: How Salesperson Perceptions of Customer Relationship Quality Form and Influence Account Profitability
Ryan Mullins, Michael Ahearne, Son K. Lam, et al.
Journal of Marketing (2014) Vol. 78, Iss. 6, pp. 38-58
Closed Access | Times Cited: 174
Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time
Till Haumann, Benjamin Quaiser, Jan Wieseke, et al.
Journal of Marketing (2014) Vol. 78, Iss. 6, pp. 78-102
Closed Access | Times Cited: 149
Value cocreation in service interactions
Carmen Neghina, Marjolein C.J. Caniëls, Josée Bloemer, et al.
Marketing Theory (2014) Vol. 15, Iss. 2, pp. 221-242
Open Access | Times Cited: 142
Tailoring to Customers’ Needs
Kelly Wilder, Joel E. Collier, Donald C. Barnes
Journal of Service Research (2014) Vol. 17, Iss. 4, pp. 446-459
Closed Access | Times Cited: 119
Antecedents to value diminution
Mario Vafeas, Tim Hughes, Toni Hilton
Marketing Theory (2016) Vol. 16, Iss. 4, pp. 469-491
Open Access | Times Cited: 118
The Importance of Starting Right: The Influence of Accurate Intuition on Performance in Salesperson–Customer Interactions
Zachary R. Hall, Michael Ahearne, Harish Sujan
Journal of Marketing (2015) Vol. 79, Iss. 3, pp. 91-109
Closed Access | Times Cited: 96
Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality
Qi Zhou, Bin Li, Lei Han, et al.
Computers in Human Behavior (2023) Vol. 143, pp. 107674-107674
Closed Access | Times Cited: 37
Design thinking and public sector innovation: The divergent effects of risk-taking, cognitive empathy and emotional empathy on individual performance
Jarrod P. Vassallo, Sourindra Banerjee, Hasanuzzaman Zaman, et al.
Research Policy (2023) Vol. 52, Iss. 6, pp. 104768-104768
Open Access | Times Cited: 31
More than Machines: The Role of the Future Retail Salesperson in Enhancing the Customer Experience
Alec Pappas, Elena Fumagalli, Maria Rouziou, et al.
Journal of Retailing (2023) Vol. 99, Iss. 4, pp. 518-531
Closed Access | Times Cited: 26
Emotional Intelligence in Marketing Exchanges
Blair Kidwell, David M. Hardesty, Brian R. Murtha, et al.
Journal of Marketing (2011) Vol. 75, Iss. 1, pp. 78-95
Closed Access | Times Cited: 104
Developing and Leveraging Human Capital Resource to Promote Service Quality
Samuel Aryee, Fred O. Walumbwa, Emmanuel Y. M. Seidu, et al.
Journal of Management (2013) Vol. 42, Iss. 2, pp. 480-499
Closed Access | Times Cited: 95
Motivating Sales Reps for Innovation Selling in Different Cultures
Sebastian Hohenberg, Christian Homburg
Journal of Marketing (2015) Vol. 80, Iss. 2, pp. 101-120
Closed Access | Times Cited: 90
Learned Helplessness among Newly Hired Salespeople and the Influence of Leadership
Jeffrey P. Boichuk, Willy Bolander, Zachary R. Hall, et al.
Journal of Marketing (2013) Vol. 78, Iss. 1, pp. 95-111
Closed Access | Times Cited: 87
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