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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Squeaky Wheel Gets the Grease—An Empirical Analysis of Customer Voice and Firm Intervention on Twitter
Liye Ma, Baohong Sun, Sunder Kekre
Marketing Science (2015) Vol. 34, Iss. 5, pp. 627-645
Closed Access | Times Cited: 213

Showing 1-25 of 213 citing articles:

Uniting the Tribes: Using Text for Marketing Insight
Jonah Berger, Ashlee Humphreys, Stephan Ludwig, et al.
Journal of Marketing (2019) Vol. 84, Iss. 1, pp. 1-25
Closed Access | Times Cited: 559
Machine learning and AI in marketing – Connecting computing power to human insights
Liye Ma, Baohong Sun
International Journal of Research in Marketing (2020) Vol. 37, Iss. 3, pp. 481-504
Closed Access | Times Cited: 421
Improving Consumer Mindset Metrics and Shareholder Value through Social Media: The Different Roles of Owned and Earned Media
Anatoli Colicev, Ashwin Malshe, Koen Pauwels, et al.
Journal of Marketing (2017) Vol. 82, Iss. 1, pp. 37-56
Open Access | Times Cited: 313
Detecting, Preventing, and Mitigating Online Firestorms in Brand Communities
Dennis Herhausen, Stephan Ludwig, Dhruv Grewal, et al.
Journal of Marketing (2019) Vol. 83, Iss. 3, pp. 1-21
Open Access | Times Cited: 256
Unstructured data in marketing
Bitty Balducci, Detelina Marinova
Journal of the Academy of Marketing Science (2018) Vol. 46, Iss. 4, pp. 557-590
Closed Access | Times Cited: 239
An Investigation of Brand-Related User-Generated Content on Twitter
Xia Liu, Alvin C. Burns, Yingjian Hou
Journal of Advertising (2017) Vol. 46, Iss. 2, pp. 236-247
Closed Access | Times Cited: 215
When and how Managers' Responses to Online Reviews Affect Subsequent Reviews
Yang Wang, Alexander Chaudhry
Journal of Marketing Research (2017) Vol. 55, Iss. 2, pp. 163-177
Open Access | Times Cited: 191
Understanding User-Generated Content and Customer Engagement on Facebook Business Pages
Mochen Yang, Yuqing Ren, Gediminas Adomavičius
Information Systems Research (2019) Vol. 30, Iss. 3, pp. 839-855
Closed Access | Times Cited: 183
Digital marketing communication in global marketplaces: A review of extant research, future directions, and potential approaches
Venkatesh Shankar, Dhruv Grewal, Sarang Sunder, et al.
International Journal of Research in Marketing (2021) Vol. 39, Iss. 2, pp. 541-565
Closed Access | Times Cited: 135
How consumer digital signals are reshaping the customer journey
David A. Schweidel, Yakov Bart, J. Jeffrey Inman, et al.
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1257-1276
Open Access | Times Cited: 76
Social media usage, electronic word of mouth and purchase-decision involvement
Shantanu Prasad, Ishwar C. Gupta, Navindra K. Totala
Asia-Pacific Journal of Business Administration (2017) Vol. 9, Iss. 2, pp. 134-145
Closed Access | Times Cited: 159
Channels of Impact: User Reviews When Quality Is Dynamic and Managers Respond
Judith A. Chevalier, Yaniv Dover, Dina Mayzlin
Marketing Science (2018) Vol. 37, Iss. 5, pp. 688-709
Open Access | Times Cited: 141
Tweeting as a Marketing Tool: A Field Experiment in the TV Industry
Shiyang Gong, Juanjuan Zhang, Zhao Ping, et al.
Journal of Marketing Research (2017) Vol. 54, Iss. 6, pp. 833-850
Closed Access | Times Cited: 122
Opportunities for Innovation in Social Media Analytics
Wendy W. Moe, David A. Schweidel
Journal of Product Innovation Management (2017) Vol. 34, Iss. 5, pp. 697-702
Closed Access | Times Cited: 107
Brand and consumer engagement behaviors on Facebook brand pages: Let's have a (positive) conversation
Chedia Dhaoui, Cynthia Webster
International Journal of Research in Marketing (2020) Vol. 38, Iss. 1, pp. 155-175
Closed Access | Times Cited: 94
Can consumers be persuaded on brand microblogs? An empirical study
Kem Z.K. Zhang, Stuart J. Barnes, Sesia J. Zhao, et al.
Information & Management (2017) Vol. 55, Iss. 1, pp. 1-15
Open Access | Times Cited: 93
Social Media for Disaster Management: Operational Value of the Social Conversation
Lu Yan, Alfonso J. Pedraza‐Martinez
Production and Operations Management (2019) Vol. 28, Iss. 10, pp. 2514-2532
Closed Access | Times Cited: 88
Anxiety and Ephemeral Social Media Use in Negative eWOM Creation
Lane Wakefield, Robin L. Wakefield
Journal of Interactive Marketing (2017) Vol. 41, Iss. 1, pp. 44-59
Closed Access | Times Cited: 87
Capturing Marketing Information to Fuel Growth
Rex Yuxing Du, Oded Netzer, David A. Schweidel, et al.
Journal of Marketing (2020) Vol. 85, Iss. 1, pp. 163-183
Closed Access | Times Cited: 87
How online word‐of‐mouth impacts receivers
Sarah Moore, Katherine C. Lafreniere
Consumer Psychology Review (2019) Vol. 3, Iss. 1, pp. 34-59
Closed Access | Times Cited: 85
Content versus community focus in live streaming services: how to drive engagement in synchronous social media
Johann N. Giertz, Welf H. Weiger, Maria Törhönen, et al.
Journal of service management (2021) Vol. 33, Iss. 1, pp. 33-58
Closed Access | Times Cited: 78
Service Failure and Recovery at the Crossroads: Recommendations to Revitalize the Field and its Influence
Yany Grégoire, Anna S. Mattila
Journal of Service Research (2020) Vol. 24, Iss. 3, pp. 323-328
Open Access | Times Cited: 77
Social media resources and capabilities as strategic determinants of social media performance
André Marchand, Thorsten Hennig‐Thurau, Jan Flemming
International Journal of Research in Marketing (2020) Vol. 38, Iss. 3, pp. 549-571
Open Access | Times Cited: 74
Does social media elevate supply chain importance? An empirical examination of supply chain glitches, Twitter reactions, and stock market returns
Christoph G. Schmidt, David Wuttke, George Ball, et al.
Journal of Operations Management (2020) Vol. 66, Iss. 6, pp. 646-669
Closed Access | Times Cited: 73
Influencing Social Media Influencers Through Affiliation
Amy Pei, Dina Mayzlin
Marketing Science (2021) Vol. 41, Iss. 3, pp. 593-615
Closed Access | Times Cited: 62
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