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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How Chatbot Language Shapes Consumer Perceptions: The Role of Concreteness and Shared Competence
Jano Jiménez‐Barreto, Natalia Rubio, Sebastián Molinillo
Journal of Interactive Marketing (2023) Vol. 58, Iss. 4, pp. 380-399
Open Access | Times Cited: 15

Showing 15 citing articles:

From familiarity to acceptance: The impact of Generative Artificial Intelligence on consumer adoption of retail chatbots
Marta Arce‐Urriza, Raquel Chocarro, Mónica Cortiñas, et al.
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104234-104234
Closed Access | Times Cited: 2
How AI chatbots shape satisfactory experiences: A combined perspective of competence expansion and emotional extension
R. Hao, Chunqing Li
Technological Forecasting and Social Change (2025) Vol. 212, pp. 123979-123979
Closed Access | Times Cited: 1
Consumer perceptions of AI chatbots on Twitter (X) and Reddit: an analysis of social media sentiment and interactive marketing strategies
C. Matt Graham, Rusty A. Stough
Journal of Research in Interactive Marketing (2025)
Closed Access | Times Cited: 1
The influence of brand credibility and brand loyalty on customer satisfaction and continued use intention in new voice assistance services based on AI
Luis Matosas-López
Journal of Marketing Analytics (2024)
Closed Access | Times Cited: 7
The Impact of Chatbot Response Strategies and Emojis Usage on Customers’ Purchase Intention: The Mediating Roles of Psychological Distance and Performance Expectancy
Hua Meng, Xinyuan Lu, Jiangling Xu
Behavioral Sciences (2025) Vol. 15, Iss. 2, pp. 117-117
Open Access
AI Companions Reduce Loneliness
Julian De Freitas, Ahmet Kaan Uğuralp, Zeliha Uğuralp, et al.
SSRN Electronic Journal (2024)
Open Access | Times Cited: 4
Chatbot research in the fields of business and information systems: a systematic review and bibliometric analysis
Zhenyan Li, Chuanhui Wu, Jiaxuan Li, et al.
Aslib Journal of Information Management (2025)
Closed Access
Me and my AI: Exploring the effects of consumer self‐construal and AI‐based experience on avoiding similarity and willingness to pay
Sandra María Correia Loureiro, Jano Jiménez‐Barreto, Ricardo Godinho Bilro, et al.
Psychology and Marketing (2023) Vol. 41, Iss. 1, pp. 151-167
Closed Access | Times Cited: 8
When the recipe is more important than the ingredients: Unveiling the complexity of consumer use of voice assistants
Nima Heirati, Valentina Pitardi, Mohamed Sobhy Temerak
Psychology and Marketing (2024) Vol. 41, Iss. 7, pp. 1489-1501
Open Access | Times Cited: 2
Editors’ Parting Thoughts: Retrospective and Prospective
Arvind Rangaswamy, Sonja Gensler
Journal of Interactive Marketing (2024)
Open Access | Times Cited: 2
AI Chatbot, Human, and In‐Between: Examining the Broader Spectrum of Technology‐Human Interactions in Driving Customer‐Brand Relationships Across Experience and Credence Services
Margaret L. Sheng, Natália Natália, Effy Zalfiana Rusfian
Psychology and Marketing (2024)
Closed Access | Times Cited: 2
How customers respond to chatbot anthropomorphism: the mediating roles of perceived humanness and perceived persuasiveness
Yang Li, Ruolan Hou, Ran Tan
European Journal of Marketing (2024)
Closed Access | Times Cited: 1
Abstract or concrete language style? How chatbots of online travel agencies should apologise to customers
Rishab Chauhan, Payal Mehra
Asia Pacific Journal of Tourism Research (2024), pp. 1-15
Closed Access | Times Cited: 1
Beyond Code: Consumer Response to Chatbots
Nicole Davis, Jianna Jin
Current Opinion in Psychology (2024) Vol. 58, pp. 101841-101841
Closed Access
Exploring the Impact of Conversational Style in Enhancing Recruitment Chatbot Interactions
Sabina Akram, Paolo Buono, Rosa Lanzilotti
Nordic Conference on Human-Computer Interaction (2024), pp. 1-14
Closed Access
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