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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Stopping the Spread: How Blame Attributions Drive Customer-to-Customer Misbehavior Contagion and What Frontline Employees Can Do to Curb It
Ilias Danatzis, Jana Möller
Journal of Service Research (2023) Vol. 26, Iss. 3, pp. 459-475
Open Access | Times Cited: 11

Showing 11 citing articles:

“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?
Edna Ozuna, Lena Steinhoff
Journal of Business Research (2024) Vol. 177, pp. 114582-114582
Open Access | Times Cited: 6
Boundary-breaking opportunities in service failure and recovery
Jeeshan Mirza, Yany Grégoire, Chatura Ranaweera, et al.
Journal of service management (2025)
Closed Access
Gratitude expression in the sharing economy: a perspective of interactive marketing communication between peer service providers and consumers
Yu Jia, 爽 高, Lihua Gao, et al.
Journal of Research in Interactive Marketing (2024)
Closed Access | Times Cited: 2
Curbing customer-to-customer misbehavior contagion in the sharing economy
Ilias Danatzis, Jana Möller, Steffen Herm
Journal of Business Research (2023) Vol. 173, pp. 114460-114460
Open Access | Times Cited: 5
The role of customer’s engagement in service recovery
Maha Saied Abdo, Mohamed H. Elsharnouby, Amira Fouad Ahmed Mahran
Service Industries Journal (2024), pp. 1-40
Closed Access | Times Cited: 1
Customer misbehavior in access-based mobility services: An examination of prevention strategies
Nadine Pieper, David M. Woisetschläger
Journal of Business Research (2023) Vol. 171, pp. 114356-114356
Open Access | Times Cited: 3
Effects of National Institutions on Corporate Brand Ability Associations During the Pandemic
Nele Jacobs, Bernhard Swoboda
Management International Review (2023) Vol. 64, Iss. 1, pp. 129-163
Open Access | Times Cited: 2
Customer misbehavior: The impact of a symbolic recovery strategy and cultural tightness-looseness on observing customers
Barbara Apaalabono Atanga, Zixi Peng, Anna S. Mattila
Journal of Hospitality and Tourism Management (2024) Vol. 60, pp. 63-71
Closed Access
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Joana Boesche Tomazelli, Simoni F. Rohden, Lélis Balestrin Espartel
Service Business (2024) Vol. 18, Iss. 1, pp. 133-159
Open Access
Online customer-to-customer (C2C) incivility: impacts of managerial responses in digital customer service settings
Wei Wei
International Hospitality Review (2024)
Open Access
Does employee intervention encourage or discourage the spread of dysfunctional customer behavior?
Yu‐Shan Huang, Ruping Liu
Journal of Service Theory and Practice (2024)
Closed Access
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