Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Customer Experience: Conceptualization, Measurement, and Application in Omnichannel Environments
Markus Gahler, Jan F. Klein, Michael Paul
Journal of Service Research (2022) Vol. 26, Iss. 2, pp. 191-211
Open Access | Times Cited: 78

Showing 1-25 of 78 citing articles:

Retailing in the metaverse: A framework of managerial considerations for success
Matthias Eggenschwiler, Marc Linzmajer, Anne L. Roggeveen, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103791-103791
Closed Access | Times Cited: 21
Authentic omnichannel: Providing consumers with a seamless brand experience through authenticity
Marta Massi, Chiara Piancatelli, Andrea Vocino
Psychology and Marketing (2023) Vol. 40, Iss. 7, pp. 1280-1298
Open Access | Times Cited: 26
Research on consumers’ purchase intention of cultural and creative products—Metaphor design based on traditional cultural symbols
Lili Liu, Hongxia Zhao
PLoS ONE (2024) Vol. 19, Iss. 5, pp. e0301678-e0301678
Open Access | Times Cited: 13
Revolutionizing waste management: Harnessing citizen-driven innovators through open innovation to enhance the 5Rs of circular economy
Chanchai Phonthanukitithaworn, Wutthiya Aekthanate Srisathan, Phaninee Naruetharadhol
Journal of Open Innovation Technology Market and Complexity (2024) Vol. 10, Iss. 3, pp. 100342-100342
Open Access | Times Cited: 13
Purchase spillovers from the metaverse to the real world: The roles of social presence, trialability, and customer experience
Shafayet Mansoor, Syed Mahmudur Rahman, Jana Bowden
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 5, pp. 2501-2552
Open Access | Times Cited: 11
Personalized touchpoints and customer experience: A conceptual synthesis
Jakob Weidig, Marco Weippert, Christina Kuehnl
Journal of Business Research (2024) Vol. 177, pp. 114641-114641
Open Access | Times Cited: 10
Ask ChatGPT first! Transforming learning experiences in the age of artificial intelligence
Lily Gao, María Eugenia López-Pérez, Iguácel Melero‐Polo, et al.
Studies in Higher Education (2024) Vol. 49, Iss. 12, pp. 2772-2796
Closed Access | Times Cited: 9
Serving customers through chatbots: positive and negative effects on customer experience
Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal of Service Theory and Practice (2024) Vol. 34, Iss. 2, pp. 191-215
Open Access | Times Cited: 8
Non-fungible tokens in retailing: Sources of value and strategic implications
Martin P. Fritze, Cait Lamberton, Stefano Puntoni
Journal of Retailing (2025)
Open Access | Times Cited: 1
Determinants of Financial Readiness of Malaysian Military Personnel: Questionnaire Development and Validation
Hafizah Mat Nawi, Mohd Yusof Ahmad, Ariffin Ismail, et al.
Journal of Lifestyle and SDGs Review (2025) Vol. 5, Iss. 3, pp. e04848-e04848
Open Access | Times Cited: 1
Quantifying risk of service failure in customer complaints: A textual analysis-based approach
Wenyan Song, Rong Wan, Yuqi Tang
Advanced Engineering Informatics (2024) Vol. 60, pp. 102377-102377
Closed Access | Times Cited: 7
Leveraging minority language in destination online marketing: Evidence from Alta Badia, Italy
Serena Lonardi, Ursula Scholl‐Grissemann, Mike Peters, et al.
Journal of Destination Marketing & Management (2024) Vol. 31, pp. 100857-100857
Closed Access | Times Cited: 7
The perfect combination to win the competition: Bringing sustainability and customer experience together
Umut Ünal, Rıfgı Buğra Bağcı, Mertcan Taşçıoğlu
Business Strategy and the Environment (2024) Vol. 33, Iss. 5, pp. 4806-4824
Open Access | Times Cited: 6
A Framework to Improve the Digital Customer Experience in Complex Services
Omnia Kandil, Laurence Dessart, Willem Standaert, et al.
Services Marketing Quarterly (2024) Vol. 45, Iss. 1, pp. 25-54
Open Access | Times Cited: 5
Phygital customer journey: a practice-based approach
Cristina Mele, Irene Di Bernardo, Angelo Ranieri, et al.
Qualitative Market Research An International Journal (2024) Vol. 27, Iss. 3, pp. 388-412
Closed Access | Times Cited: 5
Omnichannel shopping habit development
Neeru Sharma, Johra Kayeser Fatima, S Sharma, et al.
International Journal of Consumer Studies (2024) Vol. 48, Iss. 4
Open Access | Times Cited: 5
How and when effective customer journeys drive brand loyalty: the role of consumer-brand identification
Bernd F. Reitsamer, Nicola Stokburger-Sauer, Janina S. Kuhnle
Journal of service management (2024) Vol. 35, Iss. 6, pp. 109-135
Open Access | Times Cited: 4
Theoretical rigor of customer experience scales: a systematic review and a roadmap for researchers
Linda D. Hollebeek, Marko Sarstedt, Choukri Menidjel, et al.
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 8, pp. 1464-1493
Closed Access | Times Cited: 4
Konsumentenverhalten in Kundenbeziehungen
Bernhard Swoboda, Hanna Schramm‐Klein
Springer eBooks (2025), pp. 187-276
Closed Access
How do omnichannel customer experiences affect customer engagement? Theory and empirical validation
Syed Mahmudur Rahman, Jamie Carlson, Siegfried P. Gudergan, et al.
Journal of Business Research (2025) Vol. 189, pp. 115196-115196
Open Access
Brand engagement in omnichannel banking services: a cross-cultural approximation
Nathalie Peña-García, Mauricio Losada-Otálora, Jose Ribamar Siqueira
Management Decision (2025)
Closed Access
How Do Firms Manage Their Long-term Customer Relationship? The Role of Customer Experience and Constructive Mechanism on Customer Commitment from Utilitarian and Hedonic Perspectives
Yulu Duan, Lingzhi Brian Fang
SAGE Open (2025) Vol. 15, Iss. 1
Open Access
The Consumer Experience in Omnichannel: A Systematic Literature Review
Inês Estêvão, Joana Marçalo, Lara Mendes Bacalhau, et al.
Smart innovation, systems and technologies (2025), pp. 477-490
Closed Access
An experiential perspective on uncertainty in peer-to-peer platform services
Raúl Pérez‐López, Mika Yrjölä, Larissa Becker, et al.
Journal of service management (2025) Vol. 36, Iss. 6, pp. 29-52
Closed Access
Speak to their hearts! Enhancing consumer social responsibility through emotional appeals
Stéphane Ganassali, Justyna Ganassali
Journal of Consumer Marketing (2025)
Closed Access
Page 1 - Next Page

Scroll to top