Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Conscious Empathic AI in Service
Hadi Esmaeilzadeh, Reza Vaezi
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 549-564
Closed Access | Times Cited: 31

Showing 1-25 of 31 citing articles:

Artificial intelligence in interactive marketing: a conceptual framework and research agenda
James W. Peltier, Andrew J. Dahl, John A. Schibrowsky
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 1, pp. 54-90
Closed Access | Times Cited: 53
AI Service and Emotion
Richard P. Bagozzi, Michael K. Brady, Ming‐Hui Huang
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 499-504
Closed Access | Times Cited: 44
A shared journey: Experiential perspective and empirical evidence of virtual social robot ChatGPT's priori acceptance
Amélie Abadie, Soumyadeb Chowdhury, Sachin Kumar Mangla
Technological Forecasting and Social Change (2024) Vol. 201, pp. 123202-123202
Closed Access | Times Cited: 14
Balancing the scale: navigating ethical and practical challenges of artificial intelligence (AI) integration in legal practices
Ammar Zafar
Discover Artificial Intelligence (2024) Vol. 4, Iss. 1
Open Access | Times Cited: 11
Ask ChatGPT first! Transforming learning experiences in the age of artificial intelligence
Lily Gao, María Eugenia López-Pérez, Iguácel Melero‐Polo, et al.
Studies in Higher Education (2024) Vol. 49, Iss. 12, pp. 2772-2796
Closed Access | Times Cited: 9
Customer Service with AI-Powered Human-Robot Collaboration (HRC): A Literature Review
Diogo Leocádio, Leonel Guedes, José Valente de Oliveira, et al.
Procedia Computer Science (2024) Vol. 232, pp. 1222-1232
Open Access | Times Cited: 8
The Rise of Human–Machine Collaboration: Managers’ Perceptions of Leveraging Artificial Intelligence for Enhanced B2B Service Recovery
Nisreen Ameen, Margherita Pagani, Eleonora Pantano, et al.
British Journal of Management (2024) Vol. 36, Iss. 1, pp. 91-109
Open Access | Times Cited: 6
AI Meets the Shopper: Psychosocial Factors in Ease of Use and Their Effect on E-Commerce Purchase Intention
Jo�ão M. Lopes, Lucy Silva, Ilda Massano‐Cardoso
Behavioral Sciences (2024) Vol. 14, Iss. 7, pp. 616-616
Open Access | Times Cited: 6
Robot service failure and recovery: Literature review and future directions
Dewen Liu, Changfei Li, Jieqiong Zhang, et al.
International Journal of Advanced Robotic Systems (2023) Vol. 20, Iss. 4
Open Access | Times Cited: 15
Ready for take-off? The dual role of affective and cognitive evaluations in the adoption of Urban Air Mobility services
Frederica Janotta, Jens Hogreve
Transportation Research Part A Policy and Practice (2024) Vol. 185, pp. 104122-104122
Open Access | Times Cited: 4
A Comprehensive Taxonomy of Machine Consciousness
Ruilin Qin, Changle Zhou, Mengjie He
Information Fusion (2025) Vol. 119, pp. 102994-102994
Closed Access
Bragging About Valuable Resources? The Dual Effect of Companies’ AI and Human Self‐Promotion
Darina Vorobeva, Diego Costa Pinto, Héctor González‐Jiménez, et al.
Psychology and Marketing (2025)
Closed Access
Too Perfect to Be Like a Human? Ethical Challenges of Emotional AI in Health care
Andrew Tsz Wan Hung
Fudan Journal of the Humanities and Social Sciences (2025)
Closed Access
The Rise of the Phygital Citizens
Pooja Kumari, Nakul Gupta, Prageet Aeron
Journal of Global Information Management (2025) Vol. 33, Iss. 1, pp. 1-17
Open Access
When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies
Tang Yao, Huiting Xue, Xiao Wei-qun, et al.
International Journal of Human-Computer Interaction (2025), pp. 1-14
Closed Access
Ethical considerations of service organizations in the information age信息时代服务组织的道德思考
Mark Anthony Camilleri, Lina Zhong, Mark S. Rosenbaum, et al.
Service Industries Journal (2024) Vol. 44, Iss. 9-10, pp. 634-660
Open Access | Times Cited: 3
Signs of consciousness in AI: Can GPT-3 tell how smart it really is?
Ljubiša Bojić, Irena Stojković, Zorana Jolić Marjanović
Humanities and Social Sciences Communications (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 3
Alexa, may I adopt you? The role of voice assistant empathy and user-perceived risk in customer service delivery
Kesha K. Coker, Ramendra Thakur
Journal of Services Marketing (2023) Vol. 38, Iss. 3, pp. 301-311
Closed Access | Times Cited: 7
Work Characteristics Needed by Middle Managers When Leading AI-Integrated Service Teams
Jonna Koponen, Saara Julkunen, Anne Laajalahti, et al.
Journal of Service Research (2023)
Open Access | Times Cited: 7
Enhancing corporate brands through service robots: The impact of anthropomorphic design metaphors on corporate brand perceptions
Nancy V. Wünderlich, Markus Blut, Christian Brock
Journal of Product Innovation Management (2024)
Open Access | Times Cited: 2
The transformative potential of AI-enabled personalization across cultures
Khalid Mehmood, Katrien Verleye, Arne De Keyser, et al.
Journal of Services Marketing (2024) Vol. 38, Iss. 6, pp. 711-730
Open Access | Times Cited: 2
The evolution of artificial empathy in the hospitality metaverse era
Ioannis Assiouras, Cornelia Laserer, Dimitrios Buhalis
International Journal of Hospitality Management (2024) Vol. 126, pp. 104063-104063
Open Access | Times Cited: 2
Connecting artificial intelligence to value creation in services: mechanism and implications
Minjun Kim
Service Business (2023) Vol. 17, Iss. 4, pp. 851-878
Open Access | Times Cited: 6
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Heiko F. Holz, Marc Becker, Markus Blut, et al.
Psychology and Marketing (2023) Vol. 41, Iss. 3, pp. 592-609
Open Access | Times Cited: 5
Reducing prejudice with counter‐stereotypical AI
Erik Hermann, Julian De Freitas, Stefano Puntoni
Consumer Psychology Review (2024)
Closed Access | Times Cited: 1
Page 1 - Next Page

Scroll to top