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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How Online Incivility Affects Consumer Engagement Behavior on Brands’ Social Media
Jeremy S. Wolter, Todd J. Bacile, Pei Xu
Journal of Service Research (2022) Vol. 26, Iss. 1, pp. 103-119
Closed Access | Times Cited: 26

Showing 1-25 of 26 citing articles:

Negative online brand engagement: conceptualisation, scale development and validation
Xinyu Dong, Cleopatra Veloutsou, Anna Morgan‐Thomas
Journal of Research in Interactive Marketing (2024) Vol. 18, Iss. 5, pp. 787-814
Open Access | Times Cited: 8
Consumer engagement, stress, and conservation of resources theory: A review, conceptual development, and future research agenda
Linda D. Hollebeek, Wafa Hammedi, David E. Sprott
Psychology and Marketing (2023) Vol. 40, Iss. 5, pp. 926-937
Open Access | Times Cited: 18
Moderating role of perceived justice between employee incivility and consequences of brand hate
Fakhra Malik Mushtaq, Zalfa Laili Hamzah, Ezlika M. Ghazali
Journal of Asia Business Studies (2025)
Closed Access
Communication accommodation for de-escalating consumer tensions in online brand communities
Denitsa Dineva, Kate L. Daunt, Todd J. Bacile
Journal of Business Research (2025) Vol. 192, pp. 115281-115281
Open Access
How Does Passive Cyber Incivility Influence Work Engagement? A Serial Mediation from Motivation and Emotion
Yi Lu, Yu Yan, Shuai-Ping Xiao, et al.
Behavioral Sciences (2025) Vol. 15, Iss. 2, pp. 113-113
Open Access
Dark patterns, dimmed brands: the erosion of equity through deceptive design in e-commerce
Vibhav Singh, Niraj Kumar Vishvakarma, Vinod Kumar
Internet Research (2025)
Closed Access
Brands, Branding and Young Consumer Behaviour
Gift Donga, Tendai Chimucheka, Richard Shambare
(2025), pp. 275-309
Closed Access
Determinants of disengagement and negative customer engagement behaviour: expectancy disconfirmation and justice perspectives
Diem Khac Xuan, Jana Bowden
Journal of Services Marketing (2024) Vol. 38, Iss. 6, pp. 776-801
Closed Access | Times Cited: 3
The bright and dark sides of online customer engagement on brand love
Noel Yee Man Siu, Junfeng Zhang, Raissa Sui-Ping Yeung
Journal of Consumer Marketing (2023) Vol. 40, Iss. 7, pp. 957-970
Closed Access | Times Cited: 9
EXPRESS: Schadenfreude and Sympathy: Observer Reactions to Malicious Joy During Social Media Service Recovery
Todd J. Bacile, A. Banu Elmadağ, Mehmet Okan, et al.
Journal of Interactive Marketing (2024)
Closed Access | Times Cited: 3
Effects of two-dimensional cyber incivility on employee well-being from a self-determination perspective
Shuai-Ping Xiao, Yi Lu, Yu Yan, et al.
Frontiers in Psychology (2023) Vol. 14
Open Access | Times Cited: 8
Let's Laugh About It! Using Humor to Address Complainers’ Online Incivility
Mathieu Béal, Yany Grégoire, François A. Carrillat
Journal of Interactive Marketing (2022) Vol. 58, Iss. 1, pp. 34-51
Open Access | Times Cited: 13
Scylla and Charybdis: The relationships between supervisor active and passive cyber incivility with job stress, work engagement, and turnover intentions
Konstantinos Tasoulis, Georgios Theriou, Nikol Louzi, et al.
European Management Journal (2023)
Closed Access | Times Cited: 6
Community Notes vs. Related Articles: Assessing Real-World Integrated Counter-Rumor Features in Response to Different Rumor Types on Social Media
Sarawut Kankham, Jian-Ren Hou
International Journal of Human-Computer Interaction (2024), pp. 1-15
Closed Access | Times Cited: 1
Observers’ complaint language perceptions: a new measure to aid social media service recovery evaluations
Todd J. Bacile
The Journal of Marketing Theory and Practice (2022) Vol. 32, Iss. 2, pp. 210-232
Closed Access | Times Cited: 4
Trolling Brands and Consumers in the Era of Social Media
Mehmet Okan
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 68-84
Closed Access
Who Are the Online Commenters: A Large-scale Representative Survey to Explore the Identity and Motivation of Online Commenters
Liesje van der Linden, Cedric Waterschoot, Ernst van den Hemel, et al.
(2024)
Open Access
Civil or Uncivil: Seeing the Role of User Actors and Providing Comments on Social Media
Jyun‐Cheng Wang, Gabriel Indra Widi Tamtama, Retnani Latifah
(2024), pp. 1-6
Closed Access
Understanding the Dynamics of Social Interaction in SIoT: Human-Machine Engagement
Kuo Cheng Chung, Paul Juinn Bing Tan
Internet of Things (2024) Vol. 28, pp. 101337-101337
Closed Access
Conceptualising online consumer counterpublics
Benjamin Rosenthal, Massimo Airoldi
Journal of Marketing Management (2024) Vol. 40, Iss. 11-12, pp. 910-936
Closed Access
Perceived identity threat and brand advocacy responses to different types of brand-related attacks
Junyun Liao, Jiawen Chen, Yanghong Hu, et al.
Internet Research (2024)
Closed Access
Consumers’ quest for justice: a multi-actor analysis of formal legal complaints
Swapan Deep Arora, Anirban Chakraborty, Gopalakrishnan Narayanamurthy
The Journal of Marketing Theory and Practice (2024), pp. 1-24
Closed Access
Typology and impact of follower responses to social media influencer “promotional crisis”
Ania Izabela Rynarzewska, Lubna Nafees, Atanas Nik Nikolov
Psychology and Marketing (2024) Vol. 42, Iss. 2, pp. 412-428
Closed Access
A new era for stress research: supporting user performance and experience in the digital age
Gerald Matthews, Ryon Cumings, Erika P. De Los Santos, et al.
Ergonomics (2024), pp. 1-34
Closed Access
FLEs' concerns with misbehaving customers in the time of COVID and beyond
Stephanie T. Gillison, Sharon E. Beatty, William Magnus Northington, et al.
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 6, pp. 771-795
Closed Access | Times Cited: 1
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