Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
Li Xiao, V. Kumar
Journal of Service Research (2019) Vol. 24, Iss. 1, pp. 9-29
Closed Access | Times Cited: 244

Showing 1-25 of 244 citing articles:

Substantial capabilities of robotics in enhancing industry 4.0 implementation
Mohd Javaid, Abid Haleem, Ravi Pratap Singh, et al.
Cognitive Robotics (2021) Vol. 1, pp. 58-75
Open Access | Times Cited: 367
AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention
Yingzi Xu, Chih-Hui Shieh, Patrick van Esch, et al.
Australasian Marketing Journal (AMJ) (2020) Vol. 28, Iss. 4, pp. 189-199
Open Access | Times Cited: 213
Will artificial intelligence replace human customer service? The impact of communication quality and privacy risks on adoption intention
Meng­meng Song, Xinyu Xing, Yucong Duan, et al.
Journal of Retailing and Consumer Services (2022) Vol. 66, pp. 102900-102900
Closed Access | Times Cited: 202
Industry 5.0 or industry 4.0S? Introduction to industry 4.0 and a peek into the prospective industry 5.0 technologies
Abirami Raja Santhi, Padmakumar Muthuswamy
International Journal on Interactive Design and Manufacturing (IJIDeM) (2023) Vol. 17, Iss. 2, pp. 947-979
Open Access | Times Cited: 194
Leveraging Artificial Intelligence in Marketing for Social Good—An Ethical Perspective
Erik Hermann
Journal of Business Ethics (2021) Vol. 179, Iss. 1, pp. 43-61
Open Access | Times Cited: 188
The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots
Christina Soyoung Song, Youn‐Kyung Kim
Journal of Business Research (2022) Vol. 146, pp. 489-503
Open Access | Times Cited: 169
Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda
Gaby Odekerken‐Schröder, Cristina Mele, Tiziana Russo Spena, et al.
Journal of service management (2020) Vol. 31, Iss. 6, pp. 1149-1162
Open Access | Times Cited: 168
Check-in at the Robo-desk: Effects of automated social presence on social cognition and service implications
Vignesh Yoganathan, Victoria‐Sophie Osburg, Werner H. Kunz, et al.
Tourism Management (2021) Vol. 85, pp. 104309-104309
Open Access | Times Cited: 163
Rise of the machines: towards a conceptual service-robot research framework for the hospitality and tourism industry
Glenn McCartney, Andrew Charles Mccartney
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 12, pp. 3835-3851
Closed Access | Times Cited: 156
Customer-robot interactions: Understanding customer experience with service robots
Dan Huang, Qiurong Chen, Jia-Hui Huang, et al.
International Journal of Hospitality Management (2021) Vol. 99, pp. 103078-103078
Closed Access | Times Cited: 151
Rise of the Machines? Customer Engagement in Automated Service Interactions
Linda D. Hollebeek, David E. Sprott, Michael K. Brady
Journal of Service Research (2021) Vol. 24, Iss. 1, pp. 3-8
Open Access | Times Cited: 148
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Terrence Chong, Ting Yu, Debbie Keeling, et al.
Journal of Retailing and Consumer Services (2021) Vol. 63, pp. 102735-102735
Open Access | Times Cited: 132
Consumer interaction with cutting-edge technologies: Implications for future research
Nisreen Ameen, Sameer Hosany, Ali Tarhini
Computers in Human Behavior (2021) Vol. 120, pp. 106761-106761
Closed Access | Times Cited: 128
Fifteen years of customer engagement research: a bibliometric and network analysis
Linda D. Hollebeek, Tripti Sharma, Ritesh Pandey, et al.
Journal of Product & Brand Management (2021) Vol. 31, Iss. 2, pp. 293-309
Open Access | Times Cited: 127
Service robots, agency and embarrassing service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Journal of service management (2021) Vol. 33, Iss. 2, pp. 389-414
Open Access | Times Cited: 127
When do AI chatbots lead to higher customer satisfaction than human frontline employees in online shopping assistance? Considering product attribute type
Yanya Ruan, József Mezei
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103059-103059
Open Access | Times Cited: 123
Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector
Changlin Wang, Thompson S.H. Teo, Marijn Janssen
International Journal of Information Management (2021) Vol. 61, pp. 102401-102401
Closed Access | Times Cited: 108
The perils of hotel technology: The robot usage resistance model
Shixuan Fu, Xiaojiang Zheng, IpKin Anthony Wong
International Journal of Hospitality Management (2022) Vol. 102, pp. 103174-103174
Open Access | Times Cited: 107
I, Robot, You, Consumer: Measuring Artificial Intelligence Types and their Effect on Consumers Emotions in Service
Eleonora Pantano, Daniele Scarpi
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 583-600
Open Access | Times Cited: 95
How Smart Should a Service Robot Be?
Jeroen Schepers, Daniel Belanche, Luis V. Casaló, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 565-582
Open Access | Times Cited: 87
Dancing with service robots: The impacts of employee-robot collaboration on hotel employees’ job crafting
Yue Song, Mengying Zhang, Jiajing Hu, et al.
International Journal of Hospitality Management (2022) Vol. 103, pp. 103220-103220
Closed Access | Times Cited: 86
Living and working with service robots: a TCCM analysis and considerations for future research
Arne De Keyser, Werner H. Kunz
Journal of service management (2022) Vol. 33, Iss. 2, pp. 165-196
Closed Access | Times Cited: 78
Artificial Intelligence and Machine Learning: Exploring drivers, barriers, and future developments in marketing management
Gioia V. Volkmar, Peter Mathias Fischer, Sven Reinecke
Journal of Business Research (2022) Vol. 149, pp. 599-614
Open Access | Times Cited: 77
AI anthropomorphism and its effect on users' self-congruence and self–AI integration: A theoretical framework and research agenda
Amani Alabed, Ana Javornik, Diana Gregory‐Smith
Technological Forecasting and Social Change (2022) Vol. 182, pp. 121786-121786
Open Access | Times Cited: 71
Friend, mentor, lover: does chatbot engagement lead to psychological dependence?
Tianling Xie, Iryna Pentina, Tyler Hancock
Journal of service management (2023) Vol. 34, Iss. 4, pp. 806-828
Closed Access | Times Cited: 54
Page 1 - Next Page

Scroll to top