Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The Social Dimension of Service Interactions
Alexander P. Henkel, Johannes Boegershausen, Anat Rafaeli, et al.
Journal of Service Research (2017) Vol. 20, Iss. 2, pp. 120-134
Closed Access | Times Cited: 97

Showing 1-25 of 97 citing articles:

A systematic review and bibliometric analysis of the dark side of customer behavior: An integrative customer incivility framework
Cristiana Raquel Lages, Rodrigo Perez‐Vega, Selma Kadić‐Maglajlić, et al.
Journal of Business Research (2023) Vol. 161, pp. 113779-113779
Open Access | Times Cited: 41
Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life
Melissa A. Baker, Kawon Kim
International Journal of Hospitality Management (2020) Vol. 87, pp. 102503-102503
Closed Access | Times Cited: 108
Does customer incivility undermine employees’ service performance?
Bao Cheng, Yun Dong, Zhou Xing, et al.
International Journal of Hospitality Management (2020) Vol. 89, pp. 102544-102544
Closed Access | Times Cited: 100
Customer incivility and service sabotage in the hotel industry
Bao Cheng, Gongxing Guo, Jian Tian, et al.
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 5, pp. 1737-1754
Open Access | Times Cited: 85
Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020
Tuğra Nazlı Akarsu, Reza Marvi, Pantea Foroudi
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 1, pp. 186-217
Open Access | Times Cited: 57
The effect of tourist-to-tourist interaction on tourists' behavior: The mediating effects of positive emotions and memorable tourism experiences
Gefen Zhou, Yan Liu, Jiajing Hu, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 55, pp. 161-168
Closed Access | Times Cited: 39
Beyond practicing: understanding the influence of ESG perceptions on employee retention
I. Alves, Eduardo Mesquita, Nairana Radtke Caneppele, et al.
Management Research The Journal of the Iberoamerican Academy of Management (2025)
Closed Access | Times Cited: 1
Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality
Jin Ho Jung, Jaewon Yoo, Todd J. Arnold
Journal of Service Research (2017) Vol. 20, Iss. 4, pp. 426-440
Closed Access | Times Cited: 74
Resource integration, value creation and value destruction in collective consumption contexts
Helen Bruce, Hugh Wilson, Emma K. Macdonald, et al.
Journal of Business Research (2019) Vol. 103, pp. 173-185
Open Access | Times Cited: 66
‘I could help, but . . .’: A dynamic sensemaking model of workplace bullying bystanders
Kara Ng, Karen Niven, Helge Hoel
Human Relations (2019) Vol. 73, Iss. 12, pp. 1718-1746
Open Access | Times Cited: 60
Observer reactions to other customer incivility
Youngsun Sean Kim, Melissa A. Baker
International Journal of Contemporary Hospitality Management (2019) Vol. 31, Iss. 3, pp. 1292-1308
Closed Access | Times Cited: 54
Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate
Todd J. Bacile
Journal of service management (2020) Vol. 31, Iss. 3, pp. 441-464
Closed Access | Times Cited: 50
Frontline employee anger in response to customer incivility: Antecedents and consequences
Shanshi Li, Jueying Zhan, Bao Cheng, et al.
International Journal of Hospitality Management (2021) Vol. 96, pp. 102985-102985
Closed Access | Times Cited: 50
How customer incivility affects service-sector employees: A systematic literature review and a bibliometric analysis
Ranjan Chaudhuri, Apoorva Apoorva, Demetris Vrontis, et al.
Journal of Business Research (2023) Vol. 164, pp. 114011-114011
Closed Access | Times Cited: 19
Eye for an eye? Frontline service employee reactions to customer incivility
Regina Frey-Cordes, Meike Eilert, Marion Büttgen
Journal of Services Marketing (2020) Vol. 34, Iss. 7, pp. 939-953
Closed Access | Times Cited: 46
Becoming cynical and depersonalized: how incivility, co-worker support and service rules affect employee job performance
Melissa A. Baker, Kawon Kim
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 12, pp. 4483-4504
Closed Access | Times Cited: 37
How Online Incivility Affects Consumer Engagement Behavior on Brands’ Social Media
Jeremy S. Wolter, Todd J. Bacile, Pei Xu
Journal of Service Research (2022) Vol. 26, Iss. 1, pp. 103-119
Closed Access | Times Cited: 27
Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots
Marah Blaurock, Martina Čaić, Mehmet Okan, et al.
Journal of service management (2022) Vol. 33, Iss. 6, pp. 27-49
Open Access | Times Cited: 26
A dual‐path model of observers' responses to customer incivility: An attribution lens
Jingyou Zhao, Mingyan Han, Bingchao Zhang, et al.
Journal of Occupational and Organizational Psychology (2025) Vol. 98, Iss. 2
Closed Access
When serving customers includes correcting them: Understanding the ambivalent effects of enforcing service rules
Johannes Habel, Sascha Alavi, Doreén Pick
International Journal of Research in Marketing (2017) Vol. 34, Iss. 4, pp. 919-941
Open Access | Times Cited: 46
The impact of customer incivility on employees’ family undermining: a conservation of resources perspective
Zhu Hong, Yijing Lyu, Yijiao Ye
Asia Pacific Journal of Management (2019) Vol. 38, Iss. 3, pp. 1061-1083
Closed Access | Times Cited: 41
Investigating employees’ emotional and cognitive reactions to customer mistreatment: an experimental study
Valentina Sommovigo, Ilaria Setti, Deirdre O’ Shea, et al.
European Journal of Work and Organizational Psychology (2020) Vol. 29, Iss. 5, pp. 707-727
Closed Access | Times Cited: 35
When Heroes and Villains Are Victims: How Different Withdrawal Strategies Moderate the Depleting Effects of Customer Incivility on Frontline Employees
Yumeng Yue, Helena Nguyen, Markus Groth, et al.
Journal of Service Research (2020) Vol. 24, Iss. 3, pp. 435-454
Open Access | Times Cited: 35
When observers of customer incivility revisit the restaurant: roles of relationship closeness and norms
YooHee Hwang, Xingyu Wang, Priyanko Guchait
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 11, pp. 4227-4244
Open Access | Times Cited: 20
How observed customer mistreatment of supervisors affects employees’ service sabotage: A cross-cultural examination from the deontic justice theory
Jiang Wen, Cass Shum, Hyounae Min, et al.
International Journal of Hospitality Management (2023) Vol. 110, pp. 103452-103452
Closed Access | Times Cited: 12
Page 1 - Next Page

Scroll to top