Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
Martin Mende, Maura L. Scott, Jenny van Doorn, et al.
Journal of Marketing Research (2019) Vol. 56, Iss. 4, pp. 535-556
Open Access | Times Cited: 801

Showing 1-25 of 801 citing articles:

How artificial intelligence will change the future of marketing
Thomas H. Davenport, Abhijit Guha, Dhruv Grewal, et al.
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 1, pp. 24-42
Open Access | Times Cited: 1462
A strategic framework for artificial intelligence in marketing
Ming‐Hui Huang, Roland T. Rust
Journal of the Academy of Marketing Science (2020) Vol. 49, Iss. 1, pp. 30-50
Open Access | Times Cited: 820
Transforming the Customer Experience Through New Technologies
Wayne D. Hoyer, Mirja Kroschke, Bernd H. Schmitt, et al.
Journal of Interactive Marketing (2020) Vol. 51, Iss. 1, pp. 57-71
Closed Access | Times Cited: 667
Engaged to a Robot? The Role of AI in Service
Ming‐Hui Huang, Roland T. Rust
Journal of Service Research (2020) Vol. 24, Iss. 1, pp. 30-41
Open Access | Times Cited: 655
Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI
Markus Blut, Cheng Wang, Nancy V. Wünderlich, et al.
Journal of the Academy of Marketing Science (2021) Vol. 49, Iss. 4, pp. 632-658
Open Access | Times Cited: 625
Consumers and Artificial Intelligence: An Experiential Perspective
Stefano Puntoni, Rebecca Walker Reczek, Markus Giesler, et al.
Journal of Marketing (2020) Vol. 85, Iss. 1, pp. 131-151
Open Access | Times Cited: 602
Adoption of AI-based chatbots for hospitality and tourism
Rajasshrie Pillai, Brijesh Sivathanu
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 10, pp. 3199-3226
Closed Access | Times Cited: 562
Service robot implementation: a theoretical framework and research agenda
Daniel Belanche, Luis V. Casaló, Carlos Flavián, et al.
Service Industries Journal (2019) Vol. 40, Iss. 3-4, pp. 203-225
Open Access | Times Cited: 461
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
Seongseop Kim, Jungkeun Kim, Frank Badu‐Baiden, et al.
International Journal of Hospitality Management (2020) Vol. 93, pp. 102795-102795
Open Access | Times Cited: 429
Understanding consumers’ acceptance of automated technologies in service encounters: Drivers of digital voice assistants adoption
Teresa Fernandes, Elisabete Oliveira
Journal of Business Research (2020) Vol. 122, pp. 180-191
Closed Access | Times Cited: 402
The future of technology and marketing: a multidisciplinary perspective
Dhruv Grewal, John Hulland, Praveen K. Kopalle, et al.
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 1, pp. 1-8
Closed Access | Times Cited: 395
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Vinh Nhat Lu, Jochen Wirtz, Werner H. Kunz, et al.
Journal of Service Theory and Practice (2020) Vol. 30, Iss. 3, pp. 361-391
Open Access | Times Cited: 394
The future of in-store technology
Dhruv Grewal, Stephanie Noble, Anne L. Roggeveen, et al.
Journal of the Academy of Marketing Science (2019) Vol. 48, Iss. 1, pp. 96-113
Open Access | Times Cited: 342
How Technology is Changing Retail
Venkatesh Shankar, Kirthi Kalyanam, Pankaj Setia, et al.
Journal of Retailing (2020) Vol. 97, Iss. 1, pp. 13-27
Closed Access | Times Cited: 312
Digital technologies: tensions in privacy and data
Sara Quach, Park Thaichon, Kelly D. Martin, et al.
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1299-1323
Open Access | Times Cited: 277
To Err Is Human(-oid): How Do Consumers React to Robot Service Failure and Recovery?
Sungwoo Choi, Anna S. Mattila, Lisa E. Bolton
Journal of Service Research (2020) Vol. 24, Iss. 3, pp. 354-371
Closed Access | Times Cited: 270
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
Li Xiao, V. Kumar
Journal of Service Research (2019) Vol. 24, Iss. 1, pp. 9-29
Closed Access | Times Cited: 243
Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness
Carlos Flavián, Alfredo Pérez-Rueda, Daniel Belanche, et al.
Journal of service management (2021) Vol. 33, Iss. 2, pp. 293-320
Open Access | Times Cited: 229
The Janus face of artificial intelligence feedback: Deployment versus disclosure effects on employee performance
Siliang Tong, Nan Jia, Xueming Luo, et al.
Strategic Management Journal (2021) Vol. 42, Iss. 9, pp. 1600-1631
Closed Access | Times Cited: 224
A Framework for Collaborative Artificial Intelligence in Marketing
Ming‐Hui Huang, Roland T. Rust
Journal of Retailing (2021) Vol. 98, Iss. 2, pp. 209-223
Closed Access | Times Cited: 223
The Sustainability of Artificial Intelligence: An Urbanistic Viewpoint from the Lens of Smart and Sustainable Cities
Tan Yiğitcanlar, Federico Cugurullo
Sustainability (2020) Vol. 12, Iss. 20, pp. 8548-8548
Open Access | Times Cited: 221
Does a cute artificial intelligence assistant soften the blow? The impact of cuteness on customer tolerance of assistant service failure
Xingyang Lv, Yue Liu, Jingjing Luo, et al.
Annals of Tourism Research (2020) Vol. 87, pp. 103114-103114
Closed Access | Times Cited: 218
Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success
Daniel Belanche, Luis V. Casaló, Carlos Flavián, et al.
Journal of service management (2020) Vol. 31, Iss. 2, pp. 267-289
Open Access | Times Cited: 216
Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda
Oscar Hengxuan, Gregory Denton, Doğan Gürsoy
Journal of Hospitality Marketing & Management (2020) Vol. 29, Iss. 7, pp. 757-786
Closed Access | Times Cited: 214
Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model
Daniel Belanche, Luis V. Casaló, Jeroen Schepers, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 12, pp. 2357-2376
Open Access | Times Cited: 212
Page 1 - Next Page

Scroll to top