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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

When Algorithms Fail: Consumers’ Responses to Brand Harm Crises Caused by Algorithm Errors
Raji Srinivasan, Gülen Sarial‐Abi
Journal of Marketing (2021) Vol. 85, Iss. 5, pp. 74-91
Closed Access | Times Cited: 103

Showing 1-25 of 103 citing articles:

Bad News? Send an AI. Good News? Send a Human
Aaron M. Garvey, TaeWoo Kim, Adam Duhachek
Journal of Marketing (2021) Vol. 87, Iss. 1, pp. 10-25
Closed Access | Times Cited: 138
Artificial intelligence-enabled personalization in interactive marketing: a customer journey perspective
Youjiang Gao, Hongfei Liu
Journal of Research in Interactive Marketing (2022) Vol. 17, Iss. 5, pp. 663-680
Open Access | Times Cited: 112
Artificial intelligence in interactive marketing: a conceptual framework and research agenda
James W. Peltier, Andrew J. Dahl, John A. Schibrowsky
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 1, pp. 54-90
Closed Access | Times Cited: 53
The Moral Psychology of Artificial Intelligence
Jean‐François Bonnefon, Iyad Rahwan, Azim Shariff
Annual Review of Psychology (2023) Vol. 75, Iss. 1, pp. 653-675
Open Access | Times Cited: 42
Artificial intelligence and consumer behavior: From predictive to generative AI
Erik Hermann, Stefano Puntoni
Journal of Business Research (2024) Vol. 180, pp. 114720-114720
Closed Access | Times Cited: 35
Metaperception benefits of service robots in uncomfortable service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Tourism Management (2024) Vol. 105, pp. 104939-104939
Open Access | Times Cited: 18
Humans as teammates: The signal of human–AI teaming enhances consumer acceptance of chatbots
You Li, Yi Li, Qian Chen, et al.
International Journal of Information Management (2024) Vol. 76, pp. 102771-102771
Closed Access | Times Cited: 17
Thumbs Up or Down: Consumer Reactions to Decisions by Algorithms Versus Humans
Gizem Yalcin, Sarah Lim, Stefano Puntoni, et al.
Journal of Marketing Research (2021) Vol. 59, Iss. 4, pp. 696-717
Open Access | Times Cited: 91
May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun, et al.
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103175-103175
Closed Access | Times Cited: 51
Algorithmic Transference: People Overgeneralize Failures of AI in the Government
Chiara Longoni, Luca Cian, Ellie Kyung
Journal of Marketing Research (2022) Vol. 60, Iss. 1, pp. 170-188
Closed Access | Times Cited: 45
Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation
Sixian Li, Alessandro M. Peluso, Jinyun Duan
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103139-103139
Closed Access | Times Cited: 41
Human-like bots are not humans: The weakness of sensory language for virtual streamers in livestream commerce
Hai-Hua Hu, Fang Ma
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103541-103541
Closed Access | Times Cited: 37
When do robo-advisors make us better investors? The impact of social design elements on investor behavior
Camila Back, Stefan Morana, Martin Spann
Journal of Behavioral and Experimental Economics (2023) Vol. 103, pp. 101984-101984
Open Access | Times Cited: 35
Chatbots in frontline services and customer experience: An anthropomorphism perspective
Mai Nguyen, Lars‐Erik Casper Ferm, Sara Quach, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2201-2225
Open Access | Times Cited: 32
The blame shift: Robot service failures hold service firms more accountable
Yuhosua Ryoo, Yongwoog Andrew Jeon, WooJin Kim
Journal of Business Research (2023) Vol. 171, pp. 114360-114360
Closed Access | Times Cited: 26
Artificial intelligence and value co-creation: a review, conceptual framework and directions for future research
B. Ravi Chandra, Zillur Rahman
Journal of Service Theory and Practice (2023) Vol. 34, Iss. 1, pp. 7-32
Closed Access | Times Cited: 26
To disclose or not disclose, is no longer the question – effect of AI-disclosed brand voice on brand authenticity and attitude
Alexandra Kirkby, Carsten Baumgarth, Jörg Henseler
Journal of Product & Brand Management (2023) Vol. 32, Iss. 7, pp. 1108-1122
Open Access | Times Cited: 25
Effects of the anthropomorphic image of intelligent customer service avatars on consumers' willingness to interact after service failures
Qi Yao, Ling Kuai, Lan Jiang
Journal of Research in Interactive Marketing (2023) Vol. 17, Iss. 5, pp. 734-753
Closed Access | Times Cited: 24
MindMiner: Uncovering linguistic markers of mind perception as a new lens to understand consumer–smart object relationships
Jochen Hartmann, Anouk Bergner, Christian Hildebrand
Journal of Consumer Psychology (2023) Vol. 33, Iss. 4, pp. 645-667
Open Access | Times Cited: 22
Avoiding embarrassment online: Response to and inferences about chatbots when purchases activate self‐presentation concerns
Jianna Jin, Jesse Walker, Rebecca Walker Reczek
Journal of Consumer Psychology (2024)
Open Access | Times Cited: 15
Supply chain diffusion mechanisms for AI applications: A perspective on audit pricing
Jiaxin Wang, Zhao Mu, Xiang Huang, et al.
International Review of Financial Analysis (2024) Vol. 93, pp. 103113-103113
Closed Access | Times Cited: 14
Showing usage behavior or not? The effect of virtual influencers’ product usage behavior on consumers
Defeng Yang, Jiaen Zhang, Yu Sun, et al.
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103859-103859
Closed Access | Times Cited: 12
Virtual versus human: Unraveling consumer reactions to service failures through influencer types
Taiyang Zhao, Yaxuan Ran, Banggang Wu, et al.
Journal of Business Research (2024) Vol. 178, pp. 114657-114657
Closed Access | Times Cited: 10
Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution
Yi Xiao, Shubin Yu
International Journal of Information Management (2024) Vol. 80, pp. 102835-102835
Open Access | Times Cited: 8
Will human designers be replaced? Exploring consumer responses to AI involvement in interior design
Lan Hai, Xiaofei Tang, Ming Fu, et al.
Current Psychology (2025)
Closed Access | Times Cited: 1
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