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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Bad News? Send an AI. Good News? Send a Human
Aaron M. Garvey, TaeWoo Kim, Adam Duhachek
Journal of Marketing (2021) Vol. 87, Iss. 1, pp. 10-25
Closed Access | Times Cited: 138

Showing 1-25 of 138 citing articles:

Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 140
Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce
Cuicui Wang, Yiyang Li, Weizhong Fu, et al.
Journal of Retailing and Consumer Services (2023) Vol. 73, pp. 103325-103325
Closed Access | Times Cited: 53
Artificial intelligence in interactive marketing: a conceptual framework and research agenda
James W. Peltier, Andrew J. Dahl, John A. Schibrowsky
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 1, pp. 54-90
Closed Access | Times Cited: 53
Perceived value of AI-based recommendations service: the case of voice assistants
Khaoula Akdim, Luis V. Casaló
Service Business (2023) Vol. 17, Iss. 1, pp. 81-112
Open Access | Times Cited: 44
Artificial intelligence and consumer behavior: From predictive to generative AI
Erik Hermann, Stefano Puntoni
Journal of Business Research (2024) Vol. 180, pp. 114720-114720
Closed Access | Times Cited: 35
The Future of Work: Understanding the Effectiveness of Collaboration Between Human and Digital Employees in Service
Khanh Bao Quang Le, László Sajtos, Werner H. Kunz, et al.
Journal of Service Research (2024)
Open Access | Times Cited: 18
Metaperception benefits of service robots in uncomfortable service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Tourism Management (2024) Vol. 105, pp. 104939-104939
Open Access | Times Cited: 18
AI concierge in the customer journey: what is it and how can it add value to the customer?
Stephanie Q. Liu, Khadija Ali Vakeel, Nicholas Smith, et al.
Journal of service management (2024) Vol. 35, Iss. 6, pp. 136-158
Open Access | Times Cited: 18
AI-generated recommendations: Roles of language style, perceived AI human-likeness, and recommendation agent
Tae Hyun Baek, Hyoje Jay Kim, Jungkeun Kim
International Journal of Hospitality Management (2025) Vol. 126, pp. 104106-104106
Closed Access | Times Cited: 2
AI increases unethical consumer behavior due to reduced anticipatory guilt
TaeWoo Kim, Hyejin Lee, Michelle Yoosun Kim, et al.
Journal of the Academy of Marketing Science (2022) Vol. 51, Iss. 4, pp. 785-801
Closed Access | Times Cited: 61
Do You Mind if I Ask You a Personal Question? How AI Service Agents Alter Consumer Self-Disclosure
TaeWoo Kim, Li Jiang, Adam Duhachek, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 649-666
Closed Access | Times Cited: 59
Why do we prefer humans to artificial intelligence in telemarketing? A mind perception explanation
Sixian Li, Alessandro M. Peluso, Jinyun Duan
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103139-103139
Closed Access | Times Cited: 41
A natural apology is sincere: Understanding chatbots' performance in symbolic recovery
Jiemin Zhang, Yimin Zhu, Jifei Wu, et al.
International Journal of Hospitality Management (2022) Vol. 108, pp. 103387-103387
Closed Access | Times Cited: 39
Chatbots in frontline services and customer experience: An anthropomorphism perspective
Mai Nguyen, Lars‐Erik Casper Ferm, Sara Quach, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2201-2225
Open Access | Times Cited: 32
Organizational frontlines in the digital age: The Consumer–Autonomous Technology–Worker (CAW) framework
Jenny van Doorn, Edin Smailhodžić, Stefano Puntoni, et al.
Journal of Business Research (2023) Vol. 164, pp. 114000-114000
Open Access | Times Cited: 31
Virtually responsible? Attribution of responsibility toward human vs. virtual influencers and the mediating role of mind perception
Fanjue Liu, Yu-Hao Lee
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103685-103685
Closed Access | Times Cited: 30
Service robots vs. human staff: The effect of service agents and service exclusion on unethical consumer behavior
Yun Liu, Xingyuan Wang, Yingying Du, et al.
Journal of Hospitality and Tourism Management (2023) Vol. 55, pp. 401-415
Closed Access | Times Cited: 26
More than just a chat: a taxonomy of consumers’ relationships with conversational AI agents and their well-being implications
Amani Alabed, Ana Javornik, Diana Gregory‐Smith, et al.
European Journal of Marketing (2023) Vol. 58, Iss. 2, pp. 373-409
Open Access | Times Cited: 24
Uniqueness neglect on consumer resistance to AI
Yupeng Mou, Tianjie Xu, Yanghong Hu
Marketing Intelligence & Planning (2023) Vol. 41, Iss. 6, pp. 669-689
Closed Access | Times Cited: 23
Saving face: Leveraging artificial intelligence‐based negative feedback to enhance employee job performance
Jialiang Pei, Hongli Wang, Qiuping Peng, et al.
Human Resource Management (2024) Vol. 63, Iss. 5, pp. 775-790
Closed Access | Times Cited: 15
The Role of Artificial Intelligence Autonomy in Higher Education: A Uses and Gratification Perspective
Wanshu Niu, Wuke Zhang, Chuanxia Zhang, et al.
Sustainability (2024) Vol. 16, Iss. 3, pp. 1276-1276
Open Access | Times Cited: 14
The effect of the anthropomorphic design of chatbots on customer switching intention when the chatbot service fails: An expectation perspective
Zhenzhen Lu, Qingfei Min, Lintong Jiang, et al.
International Journal of Information Management (2024) Vol. 76, pp. 102767-102767
Closed Access | Times Cited: 14
The paradox of immersive artificial intelligence (AI) in luxury hospitality: how immersive AI shapes consumer differentiation and luxury value
Ana Rita Gonçalves, Diego Costa Pinto, Saleh Shuqair, et al.
International Journal of Contemporary Hospitality Management (2024) Vol. 36, Iss. 11, pp. 3865-3888
Closed Access | Times Cited: 11
Virtual versus human: Unraveling consumer reactions to service failures through influencer types
Taiyang Zhao, Yaxuan Ran, Banggang Wu, et al.
Journal of Business Research (2024) Vol. 178, pp. 114657-114657
Closed Access | Times Cited: 10
Unlocking the persuasive power of virtual influencer on brand trust and purchase intention: a parallel mediation of source credibility
Papaporn Chaihanchanchai, Saravudh Anantachart, Nalinnipa Ruangthanakorn
Journal of Marketing Communications (2024), pp. 1-23
Closed Access | Times Cited: 8
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