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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Consumers and Artificial Intelligence: An Experiential Perspective
Stefano Puntoni, Rebecca Walker Reczek, Markus Giesler, et al.
Journal of Marketing (2020) Vol. 85, Iss. 1, pp. 131-151
Open Access | Times Cited: 614

Showing 1-25 of 614 citing articles:

Artificial intelligence (AI) applications for marketing: A literature-based study
Abid Haleem, Mohd Javaid, Mohammad Asim Qadri, et al.
International Journal of Intelligent Networks (2022) Vol. 3, pp. 119-132
Open Access | Times Cited: 486
AI in marketing, consumer research and psychology: A systematic literature review and research agenda
Marcello M. Mariani, Rodrigo Perez‐Vega, Jochen Wirtz
Psychology and Marketing (2021) Vol. 39, Iss. 4, pp. 755-776
Open Access | Times Cited: 338
A Framework for Collaborative Artificial Intelligence in Marketing
Ming‐Hui Huang, Roland T. Rust
Journal of Retailing (2021) Vol. 98, Iss. 2, pp. 209-223
Closed Access | Times Cited: 228
Service Research Priorities: Managing and Delivering Service in Turbulent Times
Amy L. Ostrom, Joy M. Field, Darima Fotheringham, et al.
Journal of Service Research (2021) Vol. 24, Iss. 3, pp. 329-353
Closed Access | Times Cited: 209
Artificial Intelligence Coaches for Sales Agents: Caveats and Solutions
Xueming Luo, Marco Shaojun Qin, Zheng Fang, et al.
Journal of Marketing (2020) Vol. 85, Iss. 2, pp. 14-32
Closed Access | Times Cited: 195
The Metaverse: A new digital frontier for consumer behavior
Rhonda Hadi, Shiri Melumad, Eric S. Park
Journal of Consumer Psychology (2023) Vol. 34, Iss. 1, pp. 142-166
Open Access | Times Cited: 195
Leveraging Artificial Intelligence in Marketing for Social Good—An Ethical Perspective
Erik Hermann
Journal of Business Ethics (2021) Vol. 179, Iss. 1, pp. 43-61
Open Access | Times Cited: 188
The most human bot: Female gendering increases humanness perceptions of bots and acceptance of AI
Sylvie Borau, Tobias Otterbring, Sandra Laporte, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 7, pp. 1052-1068
Closed Access | Times Cited: 180
Artificial empathy in marketing interactions: Bridging the human-AI gap in affective and social customer experience
Yuping Liu–Thompkins, Shintaro Okazaki, Hairong Li
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1198-1218
Open Access | Times Cited: 179
Artificial intelligence service recovery: The role of empathic response in hospitality customers’ continuous usage intention
Xingyang Lv, Yufan Yang, Dazhi Qin, et al.
Computers in Human Behavior (2021) Vol. 126, pp. 106993-106993
Closed Access | Times Cited: 177
Examining artificial intelligence (AI) technologies in marketing via a global lens: Current trends and future research opportunities
Praveen K. Kopalle, Manish Gangwar, Andreas Kaplan, et al.
International Journal of Research in Marketing (2021) Vol. 39, Iss. 2, pp. 522-540
Open Access | Times Cited: 160
Artificial intelligence: The light and the darkness
Dhruv Grewal, Abhijit Guha, Cinthia B. Satornino, et al.
Journal of Business Research (2021) Vol. 136, pp. 229-236
Closed Access | Times Cited: 134
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Terrence Chong, Ting Yu, Debbie Keeling, et al.
Journal of Retailing and Consumer Services (2021) Vol. 63, pp. 102735-102735
Open Access | Times Cited: 132
Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings
Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt
Journal of service management (2021) Vol. 33, Iss. 2, pp. 221-245
Closed Access | Times Cited: 131
Service robots, agency and embarrassing service encounters
Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, et al.
Journal of service management (2021) Vol. 33, Iss. 2, pp. 389-414
Open Access | Times Cited: 127
Overcoming the pitfalls and perils of algorithms: A classification of machine learning biases and mitigation methods
Benjamin van Giffen, Dennis Herhausen, Tobias Fahse
Journal of Business Research (2022) Vol. 144, pp. 93-106
Open Access | Times Cited: 125
Investigating the double-edged sword effect of AI awareness on employee's service innovative behavior
Xuedong Liang, Gengxuan Guo, Lingli Shu, et al.
Tourism Management (2022) Vol. 92, pp. 104564-104564
Closed Access | Times Cited: 121
Artificial intelligence in customer relationship management: literature review and future research directions
Cristina Ledro, Anna Nosella, Andrea Vinelli
Journal of Business and Industrial Marketing (2022) Vol. 37, Iss. 13, pp. 48-63
Open Access | Times Cited: 115
Corporate Digital Responsibility in Service Firms and Their Ecosystems
Jochen Wirtz, Werner H. Kunz, Nicole Hartley, et al.
Journal of Service Research (2022) Vol. 26, Iss. 2, pp. 173-190
Open Access | Times Cited: 115
Artificial intelligence-enabled personalization in interactive marketing: a customer journey perspective
Youjiang Gao, Hongfei Liu
Journal of Research in Interactive Marketing (2022) Vol. 17, Iss. 5, pp. 663-680
Open Access | Times Cited: 111
Exploring the Darkverse: A Multi-Perspective Analysis of the Negative Societal Impacts of the Metaverse
Yogesh K. Dwivedi, Nir Kshetri, Laurie Hughes, et al.
Information Systems Frontiers (2023) Vol. 25, Iss. 5, pp. 2071-2114
Open Access | Times Cited: 109
AI-powered marketing: What, where, and how?
Vikas Kumar, Abdul R. Ashraf, Waqar Nadeem
International Journal of Information Management (2024) Vol. 77, pp. 102783-102783
Open Access | Times Cited: 89
Trojan horse or useful helper? A relationship perspective on artificial intelligence assistants with humanlike features
Ertuğrul Uysal, Sascha Alavi, Valéry Bezençon
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1153-1175
Open Access | Times Cited: 78
How consumer digital signals are reshaping the customer journey
David A. Schweidel, Yakov Bart, J. Jeffrey Inman, et al.
Journal of the Academy of Marketing Science (2022) Vol. 50, Iss. 6, pp. 1257-1276
Open Access | Times Cited: 76
Hi, May AI help you? An analysis of the barriers impeding the implementation and use of artificial intelligence-enabled virtual assistants in retail
Sana Zehra Kamoonpuri, Anita Sengar
Journal of Retailing and Consumer Services (2023) Vol. 72, pp. 103258-103258
Closed Access | Times Cited: 72
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