Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Why or Why Not? The Effect of Justification Styles on Chatbot Recommendations
Daricia Wilkinson, Öznur Alkan, Q. Vera Liao, et al.
ACM transactions on office information systems (2021) Vol. 39, Iss. 4, pp. 1-21
Closed Access | Times Cited: 33

Showing 1-25 of 33 citing articles:

Human-Computer Interaction in Customer Service: The Experience with AI Chatbots—A Systematic Literature Review
Luminiţa Nicolescu, Monica Teodora Tudorache
Electronics (2022) Vol. 11, Iss. 10, pp. 1579-1579
Open Access | Times Cited: 141
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 135
Is AI chatbot recommendation convincing customer? An analytical response based on the elaboration likelihood model
Xiaoyi Zhang, Angelina Lilac Chen, Xinyang Piao, et al.
Acta Psychologica (2024) Vol. 250, pp. 104501-104501
Open Access | Times Cited: 20
The effect of transparency and trust on intelligent system acceptance: Evidence from a user-based study
Jonas Wanner, Lukas-Valentin Herm, Kai Heinrich, et al.
Electronic Markets (2022) Vol. 32, Iss. 4, pp. 2079-2102
Open Access | Times Cited: 50
Intelligent energy management systems: a review
Stavros Mischos, Eleanna Dalagdi, Dimitrios Vrakas
Artificial Intelligence Review (2023) Vol. 56, Iss. 10, pp. 11635-11674
Open Access | Times Cited: 37
Beyond Self-diagnosis: How a Chatbot-based Symptom Checker Should Respond
Yue You, Chun-Hua Tsai, Yao Li, et al.
ACM Transactions on Computer-Human Interaction (2023) Vol. 30, Iss. 4, pp. 1-44
Open Access | Times Cited: 24
Assessing AI Adoption in Developing Country Academia: A Trust and Privacy-Augmented UTAUT Framework
Md. Masud Rana, Mohammad Safaet Siddiqee, Md. Nazmus Sakib, et al.
Heliyon (2024), pp. e37569-e37569
Open Access | Times Cited: 9
Towards User-Centric Guidelines for Chatbot Conversational Design
Geovana Ramos Sousa Silva, Edna Dias Canedo
International Journal of Human-Computer Interaction (2022) Vol. 40, Iss. 2, pp. 98-120
Open Access | Times Cited: 37
Live support by chatbots with artificial intelligence: A future research agenda
Mark Anthony Camilleri, Ciro Troise
Service Business (2022) Vol. 17, Iss. 1, pp. 61-80
Closed Access | Times Cited: 30
On Selective, Mutable and Dialogic XAI: a Review of What Users Say about Different Types of Interactive Explanations
Astrid Bertrand, Tiphaine Viard, Rafik Belloum, et al.
(2023), pp. 1-21
Closed Access | Times Cited: 18
Whom do Explanations Serve? A Systematic Literature Survey of User Characteristics in Explainable Recommender Systems Evaluation
Kathrin Wardatzky, Oana Inel, Luca Rossetto, et al.
ACM Transactions on Recommender Systems (2025)
Open Access
Tailoring explanations in conversational recommendations: The impact of decision contexts and user interfaces
Qian Qian Chen, Li Lin, Youjae Yi
Journal of Retailing and Consumer Services (2025) Vol. 85, pp. 104281-104281
Closed Access
Utilitarian motivations to engage with travel websites: an interactive technology adoption model
Mark Anthony Camilleri, Metin Kozak
Journal of Services Marketing (2022) Vol. 37, Iss. 1, pp. 96-109
Open Access | Times Cited: 21
Does Chatbot Language Formality Affect Users’ Self-Disclosure?
Samuel Rhys Cox, Wei Tsang Ooi
(2022), pp. 1-13
Open Access | Times Cited: 18
Why Am I Not Seeing It? Understanding Users’ Needs for Counterfactual Explanations in Everyday Recommendations
Ruoxi Shang, K. J. Kevin Feng, Chirag Shah
2022 ACM Conference on Fairness, Accountability, and Transparency (2022), pp. 1330-1340
Open Access | Times Cited: 16
What did you hear and what did you see? Understanding the transparency of facial recognition and speech recognition systems during human–robot interaction
Kun Xu, Xiaobei Chen, Fanjue Liu, et al.
New Media & Society (2024)
Closed Access | Times Cited: 3
Speculating on Risks of AI Clones to Selfhood and Relationships: Doppelganger-phobia, Identity Fragmentation, and Living Memories
Patrick Yung Kang Lee, F. Ning, Ig-Jae Kim, et al.
Proceedings of the ACM on Human-Computer Interaction (2023) Vol. 7, Iss. CSCW1, pp. 1-28
Closed Access | Times Cited: 8
Invigorating continuance intention among users of AI chatbots in the banking industry: an empirical study from Tanzania
Esther Lete, Caroline Bald, Emmanuel Chao, et al.
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 2
Educational Psychology Aspects of Learning with Chatbots without Artificial Intelligence: Suggestions for Designers
Michal Černý
European Journal of Investigation in Health Psychology and Education (2023) Vol. 13, Iss. 2, pp. 284-305
Open Access | Times Cited: 6
Human-centred explanations for artificial intelligence systems
Chris Baber, P. Kandola, Ian A. Apperly, et al.
Ergonomics (2024), pp. 1-15
Open Access | Times Cited: 1
Dialoging Resonance in Human-Chatbot Conversation: How Users Perceive and Reciprocate Recommendation Chatbot's Self-Disclosure Strategy
Kai-Hui Liang, Weiyan Shi, Yoo Jung Oh, et al.
Proceedings of the ACM on Human-Computer Interaction (2024) Vol. 8, Iss. CSCW1, pp. 1-28
Closed Access | Times Cited: 1
A Multilayer Architecture towards the Development and Distribution of Multimodal Interface Applications on the Edge
Nikolaos Malamas, Konstantinos Panayiotou, Apostolia Karabatea, et al.
Sensors (2024) Vol. 24, Iss. 16, pp. 5199-5199
Open Access | Times Cited: 1
Comparing How a Chatbot References User Utterances from Previous Chatting Sessions: An Investigation of Users' Privacy Concerns and Perceptions
Samuel Rhys Cox, Yi‐Chieh Lee, Wei Tsang Ooi
(2023), pp. 105-114
Open Access | Times Cited: 2
Explainable Artificial Intelligence (XAI) User Interface Design for Solving a Rubik’s Cube
Cassidy Bradley, Dezhi Wu, Hengtao Tang, et al.
Communications in computer and information science (2022), pp. 605-612
Closed Access | Times Cited: 4
User Feedback Module for Women Self Help Group Chatbot for Increased Usability
Moturi Karthikeya, Sruthy Anand
(2024), pp. 1-7
Closed Access
Page 1 - Next Page

Scroll to top