Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Patient complaints in healthcare systems: a systematic review and coding taxonomy
Tom W. Reader, Alex Gillespie, Jane Roberts
BMJ Quality & Safety (2014) Vol. 23, Iss. 8, pp. 678-689
Open Access | Times Cited: 358

Showing 1-25 of 358 citing articles:

Compassion in healthcare: an updated scoping review of the literature
Sydney Malenfant, Priya Jaggi, Alix Hayden, et al.
BMC Palliative Care (2022) Vol. 21, Iss. 1
Open Access | Times Cited: 103
Emotional Labour and Wellbeing: What Protects Nurses?
Gail Kinman, Sandra Leggetter
Healthcare (2016) Vol. 4, Iss. 4, pp. 89-89
Open Access | Times Cited: 105
The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
Alex Gillespie, Tom W. Reader
BMJ Quality & Safety (2016) Vol. 25, Iss. 12, pp. 937-946
Open Access | Times Cited: 95
Patient‐Centered Insights: Using Health Care Complaints to Reveal Hot Spots and Blind Spots in Quality and Safety
Alex Gillespie, Tom W. Reader
Milbank Quarterly (2018) Vol. 96, Iss. 3, pp. 530-567
Open Access | Times Cited: 95
The association of nurse caring behaviours on missed nursing care, adverse patient events and perceived quality of care: A cross‐sectional study
Leodoro J. Labrague, Janet Alexis A. De los Santos, Konstantinos Tsaras, et al.
Journal of Nursing Management (2019) Vol. 28, Iss. 8, pp. 2257-2265
Open Access | Times Cited: 95
Speaking up to prevent harm: A systematic review of the safety voice literature
Mark C. Noort, Tom W. Reader, Alex Gillespie
Safety Science (2019) Vol. 117, pp. 375-387
Open Access | Times Cited: 94
Learning From Patients’ Experiences Related To Diagnostic Errors Is Essential For Progress In Patient Safety
Traber Davis Giardina, Helen Haskell, Shailaja Menon, et al.
Health Affairs (2018) Vol. 37, Iss. 11, pp. 1821-1827
Open Access | Times Cited: 85
Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights
Jackie van Dael, Tom W. Reader, Alex Gillespie, et al.
BMJ Quality & Safety (2020) Vol. 29, Iss. 8, pp. 684-695
Open Access | Times Cited: 73
Pragmatism and Methodology
Alex Gillespie, Vlad Petre Glăveanu, Constance de Saint Laurent
(2024)
Open Access | Times Cited: 11
Assessment of Patient Matters in Healthcare Facilities
Flaviu Moldovan, Liviu Moldovan
Healthcare (2024) Vol. 12, Iss. 3, pp. 325-325
Open Access | Times Cited: 8
Taking complaints seriously: using the patient safety lens
Thomas H. Gallagher, Kathleen M. Mazor
BMJ Quality & Safety (2015) Vol. 24, Iss. 6, pp. 352-355
Open Access | Times Cited: 81
Toward a Theory and Practice of Organizational Listening
Jim Macnamara
International Journal of Listening (2017) Vol. 32, Iss. 1, pp. 1-23
Closed Access | Times Cited: 77
Influence of nurse managers' toxic leadership behaviours on nurse‐reported adverse events and quality of care
Leodoro J. Labrague
Journal of Nursing Management (2020) Vol. 29, Iss. 4, pp. 855-863
Open Access | Times Cited: 69
Measuring Patient Safety in Primary Care: The Development and Validation of the "Patient Reported Experiences and Outcomes of Safety in Primary Care" (PREOS-PC)
Ignacio Ricci‐Cabello, Anthony Avery, David Reeves, et al.
The Annals of Family Medicine (2016) Vol. 14, Iss. 3, pp. 253-261
Open Access | Times Cited: 67
Using patient feedback to drive quality improvement in hospitals: a qualitative study
Simone Berger, Ana Maria Saut, Fernando Tobal Berssaneti
BMJ Open (2020) Vol. 10, Iss. 10, pp. e037641-e037641
Open Access | Times Cited: 66
Patient complaints about hospital services: applying a complaint taxonomy to analyse and respond to complaints: Table 1
Reema Harrison, Merrilyn Walton, Judith Healy, et al.
International Journal for Quality in Health Care (2016) Vol. 28, Iss. 2, pp. 240-245
Open Access | Times Cited: 65
Patient and carer identified factors which contribute to safety incidents in primary care: a qualitative study
Andrea Hernan, Sally Giles, Jeffrey Fuller, et al.
BMJ Quality & Safety (2015) Vol. 24, Iss. 9, pp. 583-593
Closed Access | Times Cited: 64
Barriers to Healthcare for Persons with Autism: A Systematic Review of the Literature and Development of A Taxonomy
Chloe Walsh, Sinéad Lydon, Emily O’Dowd, et al.
Developmental Neurorehabilitation (2020) Vol. 23, Iss. 7, pp. 413-430
Closed Access | Times Cited: 62
Unhappy Patients Are Not Alike: Content Analysis of the Negative Comments from China's Good Doctor Website
Wei Zhang, Zhaohua Deng, Ziying Hong, et al.
Journal of Medical Internet Research (2018) Vol. 20, Iss. 1, pp. e35-e35
Open Access | Times Cited: 59
What works for whom in compassion training programs offered to practicing healthcare providers: a realist review
Shane Sinclair, Jane Kondejewski, Priya Jaggi, et al.
BMC Medical Education (2021) Vol. 21, Iss. 1
Open Access | Times Cited: 45
Beyond empathy training for practitioners: Cultivating empathic healthcare systems and leadership
Jeremy Howick, Paquita de Zulueta, Muir Gray
Journal of Evaluation in Clinical Practice (2024) Vol. 30, Iss. 4, pp. 548-558
Open Access | Times Cited: 6
Assessing patient-centred communication in teaching: a systematic review of instruments
Marianne Brouwers, Ellemieke Rasenberg, Chris van Weel, et al.
Medical Education (2017) Vol. 51, Iss. 11, pp. 1103-1117
Open Access | Times Cited: 59
“Blaming, shaming, humiliation”: Stigmatising medical interactions among people with non-epileptic seizures
Catherine Robson, Olaug S. Lian
Wellcome Open Research (2017) Vol. 2, pp. 55-55
Open Access | Times Cited: 54
Key strategies to improve systems for managing patient complaints within health facilities – what can we learn from the existing literature?
Tolib Mirzoev, Sumit Kane
Global Health Action (2018) Vol. 11, Iss. 1, pp. 1458938-1458938
Open Access | Times Cited: 53
Patient Experience Shows Little Relationship with Hospital Quality Management Strategies
Oliver Groene, Onyebuchi A. Arah, Niek Klazinga, et al.
PLoS ONE (2015) Vol. 10, Iss. 7, pp. e0131805-e0131805
Open Access | Times Cited: 52
Page 1 - Next Page

Scroll to top