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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How Do Citizens Assess Street‐Level Bureaucrats’ Warmth and Competence? A Typology and Test
Noortje de Boer
Public Administration Review (2020) Vol. 80, Iss. 4, pp. 532-542
Open Access | Times Cited: 61

Showing 1-25 of 61 citing articles:

Bureaucracy, Democracy, and Race: The Limits of Symbolic Representation
Andrea M. Headley, James E. Wright, Kenneth J. Meier
Public Administration Review (2021) Vol. 81, Iss. 6, pp. 1033-1043
Open Access | Times Cited: 106
Socioeconomic Status and Public Sector Worker Stereotypes: Results from a Representative Survey
Isa Bertram, Robin Bouwman, Lars Tummers
Public Administration Review (2022) Vol. 82, Iss. 2, pp. 237-255
Open Access | Times Cited: 38
Employer Branding and Recruitment: Social Media Field Experiments Targeting Future Public Employees
Florian Keppeler, Ulf Papenfuß
Public Administration Review (2020) Vol. 81, Iss. 4, pp. 763-775
Closed Access | Times Cited: 45
Compassion, Bureaucrat Bashing, and Public Administration
Gabriela Szydlowski, Noortje de Boer, Lars Tummers
Public Administration Review (2022) Vol. 82, Iss. 4, pp. 619-633
Open Access | Times Cited: 27
On the Frontline of Global Inequalities: A Decolonial Approach to the Study of Street-Level Bureaucracies
Flávio Eiró, Gabriela Lotta
Journal of Public Administration Research and Theory (2023) Vol. 34, Iss. 1, pp. 67-79
Open Access | Times Cited: 15
Getting what you expect: How civil servant stereotypes affect citizen satisfaction and perceived performance
Isa Bertram, Robin Bouwman, Lars Tummers
Public Administration (2024)
Open Access | Times Cited: 5
Bureaucratic Reputation Theory: Micro-Level Theoretical Extensions
Jürgen Willems, Carolin Johanna Waldner, Vera Winter, et al.
Perspectives on Public Management and Governance (2025)
Open Access
Is Warmth More Persuasive? The Effects of Street‐Level Bureaucrats' Warmth and Competence on Citizens' Compliance During Pandemic Emergencies
Zhijun Pei
Regulation & Governance (2025)
Closed Access
Core values for ideal civil servants: Service‐oriented, responsive and dedicated
Sheeling Neo, Stephan Grimmelikhuijsen, Lars Tummers
Public Administration Review (2022) Vol. 83, Iss. 4, pp. 838-862
Open Access | Times Cited: 19
The threat of appearing lazy, inefficient, and slow? Stereotype threat in the public sector
Katharina Dinhof, Sheeling Neo, Isa Bertram, et al.
Public Management Review (2023) Vol. 26, Iss. 7, pp. 1941-1962
Open Access | Times Cited: 12
Working 9 to 5? A cross-national analysis of public sector worker stereotypes
Sheeling Neo, Isa Bertram, Gabriela Szydlowski, et al.
Public Management Review (2023) Vol. 26, Iss. 7, pp. 2064-2093
Open Access | Times Cited: 12
Is It Going Above and Beyond or Breaking the Rules? How Clients' Identities, Perceived Deservingness, and Outcomes Affect Citizens' Judgments of Bureaucrats' Rule Decisions
Johnathan Noah Wolff
Public Administration (2025)
Open Access
“I have learned my lesson”: How clients' trust betrayals shape the future ways in which street‐level bureaucrats cope with their clients
Maayan Davidovitz, Nissim Cohen
Public Administration (2021) Vol. 101, Iss. 1, pp. 335-351
Closed Access | Times Cited: 22
Procedural Justice and the Unintended Role of Street-Level Bureaucrats in Prompting Citizens to Act as Vigilantes
Ofek Edri‐Peer, Nissim Cohen
The American Review of Public Administration (2023) Vol. 53, Iss. 2, pp. 51-63
Open Access | Times Cited: 8
What's In It For Us? Benevolence, National Security, and Digital Surveillance
Sara Degli Esposti, Kirstie Ball, Sally Dibb
Public Administration Review (2021) Vol. 81, Iss. 5, pp. 862-873
Open Access | Times Cited: 20
How impressions of public employees’ warmth and competence influence trust in government
Frederik Godt Hansen
International Public Management Journal (2021) Vol. 25, Iss. 6, pp. 939-961
Open Access | Times Cited: 18
The odd woman out: An (in)congruity analysis of gender stereotyping in gender‐dominant public sector professions
Katharina Dinhof, Jürgen Willems
Public Administration Review (2023) Vol. 84, Iss. 3, pp. 519-543
Open Access | Times Cited: 7
Public Branding in the Digital Age: An Empirical Investigation of U.S. Cities
Aroon Manoharan, Lisa Hohensinn, Hsin-Ching Wu
International Journal of Public Administration (2024), pp. 1-12
Open Access | Times Cited: 2
From performance to morality: How politicians frame bureaucracy, its organizations, and public sector employees
Jessy Hendriks, Koen Damhuis, Sjors Overman
Public Administration Review (2024)
Open Access | Times Cited: 2
Gendered Administrative Burden: Regulating Gendered Bodies, Labor, and Identity
Pamela Herd, Donald P. Moynihan
Journal of Public Administration Research and Theory (2024)
Closed Access | Times Cited: 2
Examining Public Organization Communication Misalignments During COVID-19 Through the Lens of Higher Education
Darrell Lovell, Stephanie Dolamore, Haley Collins
Administration & Society (2021) Vol. 54, Iss. 2, pp. 212-247
Closed Access | Times Cited: 14
Processing stereotypes: professionalism confirmed or disconfirmed by sector affiliation?
Matthias Döring, Jürgen Willems
International Public Management Journal (2021) Vol. 26, Iss. 2, pp. 221-239
Open Access | Times Cited: 14
Citizen satisfaction with public service delivery: A test of alternative theories
Christopher G. Reddick, Bruce J. Perlman, Tansu Demir
Canadian Public Administration (2022) Vol. 65, Iss. 2, pp. 352-371
Closed Access | Times Cited: 9
A Cross-Sectional Study on the Relationship Between Street-Level Bureaucrats’ Role Identity and Their Discretionary Decision-Making Practice toward Citizen-Clients
Didde Cramer Jensen, Michael Mulbjerg Pedersen
Administration & Society (2023) Vol. 55, Iss. 5, pp. 868-891
Closed Access | Times Cited: 4
Burdens, bribes, and bureaucrats: the political economy of petty corruption and administrative burdens
Fernando Nieto‐Morales, Rik Peeters, Gabriela Lotta
Journal of Public Administration Research and Theory (2024) Vol. 34, Iss. 4, pp. 481-497
Closed Access | Times Cited: 1
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