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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Keeping Control: The Importance of Nonverbal Expressions of Power by Organizational Spokespersons in Times of Crisis
An‐Sofie Claeys, Veroline Cauberghe
Journal of Communication (2014) Vol. 64, Iss. 6, pp. 1160-1180
Closed Access | Times Cited: 48

Showing 1-25 of 48 citing articles:

Can ChatGPT replace humans in crisis communication? The effects of AI-mediated crisis communication on stakeholder satisfaction and responsibility attribution
Yi Xiao, Shubin Yu
International Journal of Information Management (2024) Vol. 80, pp. 102835-102835
Open Access | Times Cited: 5
Who says what during crises? A study about the interplay between gender similarity with the spokesperson and crisis response strategy
Hannelore Crijns, An‐Sofie Claeys, Veroline Cauberghe, et al.
Journal of Business Research (2017) Vol. 79, pp. 143-151
Closed Access | Times Cited: 55
Public Frame Building: The Role of Source Usage in Times of Crisis
Toni G.L.A. van der Meer
Communication Research (2016) Vol. 45, Iss. 6, pp. 956-981
Open Access | Times Cited: 49
Interactivity in online chat: Conversational cues and visual cues in the service recovery process
Yingying Huang, Doğan Gürsoy, Meng Zhang, et al.
International Journal of Information Management (2021) Vol. 60, pp. 102360-102360
Closed Access | Times Cited: 37
Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation
Lieze Schoofs, An‐Sofie Claeys
Journal of Business Research (2021) Vol. 130, pp. 271-282
Closed Access | Times Cited: 34
Examining restaurant purchase intention during crises: the role of message appeal
Minji Kim, Eun Joo Kim, Billy Bai
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 12, pp. 4373-4390
Closed Access | Times Cited: 34
A phonetic approach to political crisis communication: Prosodic variability in Danish Prime Minister Mette Frederiksen’s communication about COVID-19
Jens Kjeldgaard‐Christiansen, Mark Ølholm Eaton, Míša Hejná
Atlantic Journal of Communication (2025), pp. 1-17
Open Access
Convergence of crisis response strategy and source credibility: Who can you trust?
Ana Tkalac Verčić, Dejan Verčič, W. Timothy Coombs
Journal of Contingencies and Crisis Management (2018) Vol. 27, Iss. 1, pp. 28-37
Open Access | Times Cited: 42
Applying the right remedy? Crisis management reporting on different destination resilience under the internal crisis events
Huang Huang, Yongquan Li, Wen-Qi Ruan, et al.
Current Issues in Tourism (2024), pp. 1-20
Closed Access | Times Cited: 3
Humour as a double‐edged sword in response to crises versus rumours: The effectiveness of humorously framed crisis response messages on social media
Yi Xiao, Veroline Cauberghe, Liselot Hudders
Journal of Contingencies and Crisis Management (2017) Vol. 26, Iss. 2, pp. 247-260
Closed Access | Times Cited: 32
The Moderating Role of Power Distance on the Reaction of Consumers to the CEO as a Spokesperson During a Product Harm Crisis: Insights From China and South Korea
Daniel Laufer, Tony C. Garrett, Bo Ning
Journal of International Management (2017) Vol. 24, Iss. 3, pp. 215-221
Closed Access | Times Cited: 30
The power of empathy: the dual impacts of an emotional voice in organizational crisis communication
Aurélie De Waele, Lieze Schoofs, An‐Sofie Claeys
Journal of Applied Communication Research (2020) Vol. 48, Iss. 3, pp. 350-371
Closed Access | Times Cited: 25
Krisenkommunikation: Vorbereitung, Umsetzung, Erfolgsfaktoren
Andreas Schwarz, Martin Löffelholz
Springer eBooks (2014), pp. 1303-1319
Closed Access | Times Cited: 28
Diagnosing shared crises as acute intractability: Organizing crises and intractable issues in public relations theory
Luke Capizzo, B. Rae Perryman, Teresia Nzau, et al.
Public Relations Review (2024) Vol. 50, Iss. 1, pp. 102427-102427
Closed Access | Times Cited: 2
The Organizational Voice
Aurélie De Waele, An‐Sofie Claeys, Veroline Cauberghe
Communication Research (2017) Vol. 46, Iss. 7, pp. 1026-1049
Closed Access | Times Cited: 23
Moving forward: The effectiveness of online apologies framed with hope on negative behavioural intentions in crises
Yi Xiao, Veroline Cauberghe, Liselot Hudders
Journal of Business Research (2019) Vol. 109, pp. 621-636
Closed Access | Times Cited: 22
Over-emoting and perceptions of sincerity: Effects of nuanced displays of emotions and chosen words on credibility perceptions during a crisis
Keri K. Stephens, Mary J. Waller, Golchehreh Sohrab
Public Relations Review (2019) Vol. 45, Iss. 5, pp. 101841-101841
Closed Access | Times Cited: 21
How verbal and non-verbal cues in a CEO apology for a corporate crisis affect a firm’s social disapproval
Yina Li, Yan Li, Haipeng Chen, et al.
Journal of Business Research (2023) Vol. 167, pp. 114084-114084
Closed Access | Times Cited: 6
Spokespersons’ Nonverbal Behavior in Times of Crisis: The Relative Importance of Visual and Vocal Cues
Aurélie De Waele, An‐Sofie Claeys, Veroline Cauberghe, et al.
Journal of Nonverbal Behavior (2018) Vol. 42, Iss. 4, pp. 441-460
Closed Access | Times Cited: 19
Nonverbal cues of deception in audiovisual crisis communication
Aurélie De Waele, An‐Sofie Claeys
Public Relations Review (2017) Vol. 43, Iss. 4, pp. 680-689
Closed Access | Times Cited: 16
Informing the public matters: A field experiment during an ongoing health crisis in Belgium
An‐Sofie Claeys, Aurélie De Waele, Eva Köppen
Journal of Contingencies and Crisis Management (2021) Vol. 30, Iss. 4, pp. 354-364
Closed Access | Times Cited: 13
Toward a theory of corporate apology: mechanisms, contingencies, and strategies
Wei Shao, Jordan W. Moffett, Sara Quach, et al.
European Journal of Marketing (2022) Vol. 56, Iss. 12, pp. 3418-3452
Closed Access | Times Cited: 9
Krisenkommunikation: Vorbereitung, Umsetzung, Erfolgsfaktoren
Andreas Schwarz, Martin Löffelholz
Springer eBooks (2022), pp. 963-979
Closed Access | Times Cited: 8
I Am Talking but Are You Listening? The Effects of Challenge and Hindrance Stressors on Effective Communication
Eryue Teng, Li Zhang, Ming Lou
Human Performance (2020) Vol. 33, Iss. 4, pp. 241-257
Closed Access | Times Cited: 12
Extending the Situational Crisis Communication Theory: The Impact of Linguistic Style and Culture
Amy J Guerber, Vikas Anand, Alan E. Ellstrand, et al.
Corporate Reputation Review (2019) Vol. 23, Iss. 2, pp. 106-127
Closed Access | Times Cited: 11
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