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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Service failure and service recovery: A hybrid review and research agenda
Taiba Musadiq Sahaf, Asif Iqbal Fazili
International Journal of Consumer Studies (2023) Vol. 48, Iss. 1
Closed Access | Times Cited: 11

Showing 11 citing articles:

“From expectations to frustrations”: Dissecting negative experiences to understand negative word-of-mouth in online grocery services
Sk Abu Khalek, Debasmita Dey, Anirban Chakraborty, et al.
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104221-104221
Closed Access | Times Cited: 2
Mapping research on the subjective well-being of knowledge workers: a systematic enquiry deploying bibliometrics
Areeba Khan, Saboohi Nasim
Management Review Quarterly (2024)
Closed Access | Times Cited: 8
Does customer-based destination brand equity help customers forgive firm service failure in a tourist ecosystem? An investigation through explanatory sequential mixed-method design
Taiba Musadiq Sahaf, Dr Asif Iqbal Fazili
Journal of Destination Marketing & Management (2024) Vol. 31, pp. 100866-100866
Closed Access | Times Cited: 6
Boundary-breaking opportunities in service failure and recovery
Jeeshan Mirza, Yany Grégoire, Chatura Ranaweera, et al.
Journal of service management (2025)
Closed Access
The impact of perceived service recovery justice on brand evangelism: the mediating role of customer forgiveness and the moderating role of customer religiosity
Mohamed A. Khashan, Mohamed A. Ghonim, Saleh M. Saleh, et al.
Journal of Islamic marketing (2025)
Closed Access
Developing a data breach protection capability framework in retailing
Mohammad Rajib Uddin, Shahriar Akter, Wai Jin Thomas Lee
International Journal of Production Economics (2024) Vol. 271, pp. 109202-109202
Open Access | Times Cited: 3
Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing
Yan Song, Yifan Xiu, Zhou Li-ping, et al.
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103968-103968
Closed Access | Times Cited: 3
It’s better than nothing: The influence of service failures on user reusage intention in AI chatbot
J. Zhang, Xinyuan Lu, Wenqing Zheng, et al.
Electronic Commerce Research and Applications (2024) Vol. 67, pp. 101421-101421
Closed Access | Times Cited: 2
Fly or Fry: Understanding the dynamics of brand hate and consumer resilience in the airline and restaurant industries
Fakhra Malik Mushtaq, Zalfa Laili Hamzah, Ezlika M. Ghazali
Journal of Consumer Behaviour (2024) Vol. 23, Iss. 6, pp. 2975-2998
Closed Access | Times Cited: 1
Do Recovery Efforts Have the Same Impact on Private and Public Complainants After Experiencing a Service Failure?
James Gerard Caillier
Public Integrity (2024), pp. 1-17
Closed Access
Managing difficult spa customers and situations: implications for employee wellbeing
Anna Cvetkova, Melanie Smith
International Journal of Spa and Wellness (2024) Vol. 7, Iss. 3, pp. 227-249
Closed Access
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