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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The artificial intelligence-enabled customer experience in tourism: a systematic literature review
Nada Ghesh, Matthew Alexander, Andrew Davis
Tourism Review (2023) Vol. 79, Iss. 5, pp. 1017-1037
Open Access | Times Cited: 20

Showing 20 citing articles:

Exploring the influence of ChatGPT on tourism behavior using the technology acceptance model
Lior Solomovich, Villy Abraham
Tourism Review (2024)
Closed Access | Times Cited: 22
Impact of AI on Customer Experience in Video Streaming Services: A Focus on Personalization and Trust
Saif Ahmed, Norzalita Abd Aziz
International Journal of Human-Computer Interaction (2024), pp. 1-20
Closed Access | Times Cited: 8
What does Artificial Intelligence Bring to Airbnb Stakeholders? A Systematic Literature Review
Faranak Farzaneh, Caroline Chabert Delio
SSRN Electronic Journal (2025)
Closed Access
Engaging with AI in tourism: a key to enhancing smart experiences and emotional bonds
Watchara Chiengkul, Putthasak Kumjorn, Thanawat Tantipanichkul, et al.
Asia-Pacific Journal of Business Administration (2025)
Closed Access
Leveraging AI for Personalized Customer Experiences
Shivani Thapliyal, Raghav Bindal
Advances in marketing, customer relationship management, and e-services book series (2025), pp. 303-324
Closed Access
Artificial intelligence’s impact on theme parks’ competitiveness: role of information systems and organisational agility
Doa'a Darwish, Mohammed Ismail El‐Adly, Syed Zamberi Ahmad
Tourism Review (2025)
Closed Access
ChatGPT for travel-related services: a pleasure–arousal–dominance perspective
Han Xu, Xi Li, Jon C. Lovett, et al.
Tourism Review (2025)
Closed Access
Measuring Artificial Intelligence Customer Experience: Scale Development and Validation
Ching‐Jui Keng, Peng-Cheng Sung, Yu Hsin Chen
International Journal of Human-Computer Interaction (2025), pp. 1-14
Closed Access
Relationship between technology readiness, AI adoption and value creation in hospitality industry: Moderating role of technological turbulence
Syed Shah Alam, Husam Ahmad Kokash, Mst. Nilufar Ahsan, et al.
International Journal of Hospitality Management (2025) Vol. 127, pp. 104133-104133
Closed Access
Is AI heritage tourism interpretations better at deepening your cultural memory?
Lei Wang, Wen-Qi Ruan, Yong-Quan Li
Journal of Hospitality and Tourism Management (2025) Vol. 63, pp. 68-76
Closed Access
Unlocking Pandora's Box: Unravelling nested futures directions of the AI in tourism and hospitality through an umbrella review
Valentina Della Corte, Clelia Cascella, Simone Luongo, et al.
International Journal of Hospitality Management (2025) Vol. 129, pp. 104189-104189
Closed Access
How Artificial Intelligence (AI) Is Powering New Tourism Marketing and the Future Agenda for Smart Tourist Destinations
Lázaro Florido-Benítez, Benjamín Del Alcázar Martínez
Electronics (2024) Vol. 13, Iss. 21, pp. 4151-4151
Open Access | Times Cited: 3
The Use of Artificial Intelligence Systems in Tourism and Hospitality: The Tourists’ Perspective
Ana Elisa Sousa, Paula Cardoso, Francisco Dias
Administrative Sciences (2024) Vol. 14, Iss. 8, pp. 165-165
Open Access | Times Cited: 2
The good shepherd: linking artificial intelligence (AI)-driven servant leadership (SEL) and job demands-resources (JD-R) theory in tourism and hospitality
Aleksandar Radić, Sonali Singh, Nidhi Singh, et al.
Journal of Hospitality and Tourism Insights (2024)
Closed Access | Times Cited: 1
Personalised pricing under the current European legal framework: a call for ethics, sustainability and responsibility in the age of artificial intelligence
Jean‐Pierre van der Rest, Kimia Heidary
Research in Hospitality Management (2024) Vol. 14, Iss. 1, pp. 1-8
Open Access
Tendencias en el Customer Experience: Análisis desde la DATA, la estrategia y la innovación.
Yurani Sánchez Calderón
European Public & Social Innovation Review (2024) Vol. 9, pp. 1-23
Open Access
A Perspective Study on the Role of AI on EI and Its Influence on Employees
Thriveni Kumari Karlapudi
Advances in human resources management and organizational development book series (2024), pp. 79-108
Closed Access
The Transformative Impact of Artificial Intelligence on Tourism Experience
Mourad Aarabe, Meryem Bouizgar, Nouhaila Ben Khizzou, et al.
Advances in hospitality, tourism and the services industry (AHTSI) book series (2024), pp. 277-310
Closed Access
AI Impact on Hotel Guest Satisfaction via Tailor-Made Services: A Case Study of Serbia and Hungary
Ranko Makivić, Dragan Vukolić, Sonja Veljović, et al.
Information (2024) Vol. 15, Iss. 11, pp. 700-700
Open Access
Driving Sales and Customer Engagement
Sharmishthadevi Deshmukh, Ashutosh Panchbhai, Monika Gorkhe, et al.
Advances in computational intelligence and robotics book series (2024), pp. 361-388
Closed Access
AI-Driven Personalization in Tourism Services
Shreeansh Mishra, A. Mansurali, JeyaLechumy Perumal Naidu
Advances in hospitality, tourism and the services industry (AHTSI) book series (2024), pp. 1-20
Closed Access
The Disruptive Use of Artificial Intelligence (AI) Will Considerably Enhance the Tourism and Air Transport Industries
Lázaro Florido-Benítez, Benjamín Del Alcázar Martínez
Electronics (2024) Vol. 14, Iss. 1, pp. 16-16
Open Access
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