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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

How integrated store-service quality promotes omnichannel shoppers’ word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper’s perceived value
Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
The TQM Journal (2023) Vol. 36, Iss. 4, pp. 1113-1144
Closed Access | Times Cited: 21

Showing 21 citing articles:

Influence of perceived value on omnichannel usage: Mediating and moderating roles of the omnichannel shopping habit
Neeru Sharma, Johra Kayeser Fatima
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103627-103627
Open Access | Times Cited: 22
Exploring tourist’s metaverse experience using destination spatial presence quality & perceived augmentation: metaverse exploration, physical expedition (MEPE)
Thamaraiselvan Natarajan, P. Pragha, Krantiraditya Dhalmahapatra, et al.
Current Issues in Tourism (2024), pp. 1-23
Closed Access | Times Cited: 10
Omnichannel shopping habit development
Neeru Sharma, Johra Kayeser Fatima, S Sharma, et al.
International Journal of Consumer Studies (2024) Vol. 48, Iss. 4
Open Access | Times Cited: 5
Perceived service quality and electronic word-of-mouth on food delivery services: extended theory of planned behaviour
Shu-Hsien Liao, Da-Chian Hu, Cai-Jun Chen
British Food Journal (2025)
Closed Access
Rise of the Machines: Customer Preference for Service Robots Across Different Settings
J. J. Wen, Michael Breazeale, Joel E. Collier
Journal of Consumer Behaviour (2025)
Closed Access
The Negative Effects of Tipping Suggestions From Non‐Human Agents: Consumer Dislike of Manipulative Intent Perceptions
Amin Attari, Frank G. Cabano, Elizabeth A. Minton
Journal of Consumer Affairs (2025) Vol. 59, Iss. 1
Closed Access
S–O–R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Amjad Shamim, Muhammad Farrukh Abid, Farooq Ahmad
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103672-103672
Closed Access | Times Cited: 12
How do online reviews moderate effects of country image on product image and purchase intention: cases of Korean and US products in Vietnam
Ngoc Minh Nguyen, Hoang Huong Giang, Ngoc Thi Minh Vu, et al.
Asia-Pacific Journal of Business Administration (2024)
Closed Access | Times Cited: 4
Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness
Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
The TQM Journal (2024)
Closed Access | Times Cited: 3
Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship strength
Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
The TQM Journal (2023)
Closed Access | Times Cited: 7
Does pickup service quality explain BOPIS users' store relationship performance? The moderating role of users' service experience consciousness
Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
The TQM Journal (2023)
Closed Access | Times Cited: 5
Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness
Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
International Journal of Quality and Service Sciences (2023) Vol. 15, Iss. 3/4, pp. 291-319
Closed Access | Times Cited: 5
Tourists' satisfaction and sense of belonging in adopting responsible behaviors: the role of on-site and social media involvement in cultural tourism
Mauro Dini, Ilaria Curina, Barbara Francioni, et al.
The TQM Journal (2023) Vol. 35, Iss. 9, pp. 388-410
Open Access | Times Cited: 4
The link between consumer-facing technologies and customer experience in physical retail environments: a critical literature review
Sarah Lahmeyer, Ellen Roemer
The International Review of Retail Distribution and Consumer Research (2024) Vol. 34, Iss. 2, pp. 128-159
Closed Access | Times Cited: 1
Does robotic service quality determine robotic restaurant diners’ engagement behaviors? Role of customer engagement and attachment to the restaurant
Deepak Ramanan Veera Raghavan
The TQM Journal (2024)
Closed Access | Times Cited: 1
Does service journey quality explain omnichannel shoppers' online engagement behaviors? The role of customer-store identification and gratitude toward the store
Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan
The TQM Journal (2023)
Closed Access | Times Cited: 3
THE INFLUENCE OF DESTINATION IMAGE AND PERCEIVED VALUE ON SATISFACTION OF LITERACY PARK
Sherly Yunita, Miharni Tjokrosaputro
International Journal of Application on Economics and Business (2024) Vol. 2, Iss. 2, pp. 3597-3609
Open Access
Amplifying commitment and word-of-mouth in fashion retailing through omni-channel experiences
Ulun Akturan, Deniz Kuter
International Journal of Retail & Distribution Management (2024) Vol. 52, Iss. 6, pp. 706-720
Closed Access
Disentangling the Link Between Service Quality and Customer Brand Engagement
Mohamad Hashem, Rafael Currás Pérez, Carla Ruíz Mafé
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 65-96
Closed Access
Omnichannel marketing communication management in movie distribution at pehagengsi
Erwan Sudiwijaya, Budi Dwi Arifianto, Oki Cahyo Nugroho
E3S Web of Conferences (2024) Vol. 571, pp. 02014-02014
Open Access
A bibliometric analysis of customer experience in the omni-channel era
Giulio Marchena Sekli, Percy Marquina Feldman
The International Review of Retail Distribution and Consumer Research (2024), pp. 1-36
Closed Access
Customer loyalty in omnichannel retail: an AI-based literature review
FAILLI Beatrice
ESPACIOS (2023) Vol. 44, Iss. 09, pp. 101-119
Open Access
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