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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

The nexus between CRM and competitive advantage: the mediating role of customer loyalty
Rashed Al Karim, Mirza Mohammad Didarul Alam, Maha Khamis Al Balushi
Nankai Business Review International (2023) Vol. 15, Iss. 2, pp. 248-268
Closed Access | Times Cited: 18

Showing 18 citing articles:

Can Blockchain Payment Services Influence Customers’ Loyalty Intention in the Hospitality Industry? A Mediation Assessment
Rashed Al Karim, Md Karim Rabiul, Mahima Ishrat, et al.
Administrative Sciences (2023) Vol. 13, Iss. 3, pp. 85-85
Open Access | Times Cited: 14
BCS Data
Víctor Modesto González Pérez, Sebastián Molinillo, Guillermo Bermúdez-González
Advances in marketing, customer relationship management, and e-services book series (2025), pp. 1-42
Closed Access
Technopreneurship, innovation capability and social media marketing as catalysts for competitive advantages: A study of batik MSMEs in Pekalongan, Indonesia
Kesi Widjajanti, Isma Addi Jumbri
Multidisciplinary Science Journal (2025) Vol. 7, Iss. 8, pp. 2025367-2025367
Closed Access
The Mediating Role of Service Quality in the Relationship Between Corporate Social Responsibility and Sustainable Competitive Advantages in an Emerging Economy
Hayford Asare Obeng, Richard Arhinful, Leviticus Mensah, et al.
Business Strategy & Development (2025) Vol. 8, Iss. 1
Closed Access
Impact of Perceived CSR Activities on Brand Trust and Customer Loyalty: Mediating Role of Self-Brand Connection and Brand Attitude
Divya Sharma, Rakesh Kumar
Approaches to global sustainability, markets, and governance (2025), pp. 253-269
Closed Access
Creating exceptional guest experiences: the role of engagement and relationship building in hospitality
Maraj Rahman Sofi, Irfan Bashir, Ahmed Abdulaziz Alshiha, et al.
Journal of Hospitality and Tourism Insights (2024)
Closed Access | Times Cited: 2
The nexus between CRM and behavioural loyalty in hotel sector: the mediating role of relationship quality (trust and satisfaction)
Rashed Al Karim, Md Karim Rabiul, Sunehla Tahrin, et al.
Global Knowledge Memory and Communication (2024)
Closed Access | Times Cited: 2
The Effect of E-CRM towards Brand Loyalty in Fixed Broadband Services with the Mediation of E-Service Quality and Brand Trust
Benson Marnata Situmorang, Kurniawati Kurniawati
Journal of Economics Finance and Management Studies (2024) Vol. 07, Iss. 02
Open Access | Times Cited: 1
The Influence of Customer Relationship Management in Enhancing Hospitality Business Performance: The Conditional Mediation of Digital Marketing Capabilities
Nguyen Dang Hat, Kim-Lim Tan, Nguyen Ngoc, et al.
International Journal of Hospitality & Tourism Administration (2024), pp. 1-27
Open Access | Times Cited: 1
Do Loyal Customers Buy Differently? Examining Customers’ Loyalty in a Self-Service Setting
Mihai Țichindelean, Claudia Ogrean, Mihaela Herciu
Studies in Business and Economics (2024) Vol. 19, Iss. 1, pp. 350-367
Closed Access | Times Cited: 1
An Exploration of Entrepreneurial Marketing Dimensions and Competitive Advantage in Small and Medium Enterprises
Jalal Rajeh Hanaysha, Abdallatif Abuowda, Osman Gülseven
Business Perspectives and Research (2024)
Closed Access | Times Cited: 1
The Effects of Customer Orientation and Technological Capabilities on Customer Relationship Management: The Mediating Effect of Knowledge Management
T. A. D. N. A. K. Jayasekera, Albattat Ahmad, S. M. Ferdous Azam
Journal of Law and Sustainable Development (2023) Vol. 11, Iss. 9, pp. e1251-e1251
Open Access | Times Cited: 2
CRM and Customer Loyalty: The Mediating Role of Frontline Employee’s Performance in Banking Sector
Shipra Agarwal, Ahmed Abdal, Ankita Thakur, et al.
Journal of Informatics Education and Research (2024)
Open Access
Understanding Consumer Perception towards Sustainable Apparel: A Parallel Mediation Analysis on Satisfaction and Trust
Hyun-Sung Cho, Donghyuk Jo, Hyojung Kim
Sustainability (2024) Vol. 16, Iss. 16, pp. 6835-6835
Open Access
Nexus between customer relationship management dimensions, customer involvement and customer retention: a mediation analysis in Ghana’s hotel industry
Richard Kofi Opoku, Gloria K.Q. Agyapong, A. Alhassan
Journal of Hospitality and Tourism Insights (2024)
Closed Access
Evaluation of Customer Relationship Management and Customer Loyalty in Banking Sector: Intervening role of Key Workers Performance
Ankur Goel
GLS KALP: Journal of Multidisciplinary Studies. (2024) Vol. 4, Iss. 4, pp. 1-16
Closed Access
Assimilating Islamic Banking Customer Loyalty: A Halal Brand Personality Perspective Model
Raden Roro Fosa Sarassina, Reni Furwanti, Dini Maulana Lestari
ETIKONOMI (2023) Vol. 22, Iss. 2, pp. 247-262
Open Access | Times Cited: 1
Müşteri İlişkileri Yönetiminde AHS ve VİKOR Yöntemleri İle Promosyon Müşterisi Belirlemeye Yönelik Model Önerisi: Butik Otel Örneği (Model Proposal for Identıfyıng Promotion Customers with AHP and VIKOR Methods in Customer Relationship Management: Boutique Hotel Case)
V. Uğur TANDOĞAN, Erhan Coşkun
Journal of Tourism and Gastronomy Studies (2023)
Open Access
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