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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Sustainable customer relationship management
María Ferrer-Estévez, Ricardo Chalmeta
Marketing Intelligence & Planning (2022) Vol. 41, Iss. 2, pp. 244-262
Open Access | Times Cited: 26

Showing 1-25 of 26 citing articles:

Integrating the critical concepts of sustainability to predict sustainable behavior – the moderating role of information seeking
Tai‐Yi Yu, Chih‐Hsing Liu, Jeou‐Shyan Horng, et al.
Marketing Intelligence & Planning (2025)
Closed Access
Building a Hierarchical Enablers Framework for Service Business Model Innovation for Sustainable Performance: Evidence from Ghana’s Electricity Sector
Jason Kobina Arku, Yunfei Shao, Shadrach Twumasi Ankrah
Sustainability (2024) Vol. 16, Iss. 8, pp. 3191-3191
Open Access | Times Cited: 4
Theoretical rigor of customer experience scales: a systematic review and a roadmap for researchers
Linda D. Hollebeek, Marko Sarstedt, Choukri Menidjel, et al.
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 8, pp. 1464-1493
Closed Access | Times Cited: 4
The impact of search engine optimization and website engagement towards customer buying behaviour
Ahed Al-Haraizah, Fadi Abdelfattah, Shafique Ur Rehman, et al.
Global Knowledge Memory and Communication (2025)
Closed Access
The Landscape of CRM Research: A Bibliometric Analysis of Key Trends and Future Directions
Shaista Jabeen
Journal of Relationship Marketing (2025), pp. 1-41
Closed Access
Customer Relationship Management in an Era of Digital Disruption and Business Model Evolution
Kazuo Adachi, Ryo Sato
Journal of Enterprise and Business Intelligence (2023), pp. 1-11
Open Access | Times Cited: 12
Providing an innovative model for social customer relationship management: Meta synthesis approach
Reza Rostamzadeh, Mohammad Bakhnoo, Wadim Striełkowski, et al.
Journal of Innovation & Knowledge (2024) Vol. 9, Iss. 3, pp. 100506-100506
Open Access | Times Cited: 3
Marketing intelligence and small firms' performance: the role of entrepreneurial alertness and effectuation
Masoud Karami, Mokter Hossain
Marketing Intelligence & Planning (2023) Vol. 42, Iss. 1, pp. 168-189
Closed Access | Times Cited: 8
The Study on the Effectiveness of Sustainable Customer Relationship Management: Evidence from the Online Shopping Industry
LI Ji-ling, Zekai Lin, Xiaheng Zhang
Sustainability (2023) Vol. 15, Iss. 7, pp. 5911-5911
Open Access | Times Cited: 7
Post-COVID-19’s impact on green supply chain management and sustainable E-commerce performance: the moderating role of big data analytics
Fazila Jalil, Jianhua Yang, Shafique Ur Rehman, et al.
Environmental Science and Pollution Research (2023) Vol. 30, Iss. 54, pp. 115683-115698
Closed Access | Times Cited: 7
Shaping brand attitudes through sustainability practices: a TSR approach
Sandeep Jagani, Vafa Saboorideilami, Saraf Tarannum
Journal of Services Marketing (2024) Vol. 38, Iss. 3, pp. 369-382
Closed Access | Times Cited: 2
Customer Relationship Management. Websites Analysis of the Top Ten Consumer Goods Companies
Alexandru Ioan Rîpa, Luminiţa Nicolescu
Management Dynamics in the Knowledge Economy (2023) Vol. 11, Iss. 4, pp. 352-371
Open Access | Times Cited: 5
The Effect of E-CRM towards Brand Loyalty in Fixed Broadband Services with the Mediation of E-Service Quality and Brand Trust
Benson Marnata Situmorang, Kurniawati Kurniawati
Journal of Economics Finance and Management Studies (2024) Vol. 07, Iss. 02
Open Access | Times Cited: 1
Design and implementation of a CRM system to optimize business processes of a trading company
Petr Kučera, Daniela Cmuntová
Journal of Entrepreneurship and Sustainability Issues (2023) Vol. 11, Iss. 2, pp. 363-380
Open Access | Times Cited: 2
Does Perceived Media Values Affect Customers' Trust in Media-based Brands?
Wenfang Liao, Ziqi Tian, Mohsen Imeni, et al.
Research Square (Research Square) (2024)
Open Access
Deep learning for insight-based analytics to improve shopping experience
Riadh Bouslimi
Research Square (Research Square) (2024)
Open Access
The Impact of Search Engine Optimization and Website Engagement Towards Consumer Purchasing Behaviour
Ahed Al-Haraizah, Fadi Abdelfattah, Badereddin Baniismail, et al.
(2024)
Closed Access
Sustainable Horizons: Exploring the Sustainability Communication by Egyptian Firms During the Post-Covid Era
Hazem Rasheed Gaber, Mona Arslan
(2024)
Closed Access
Redefining CRM for the Digital Age: The Role of Customer Data Protection from an Islamic Perspective
Reni Furwanti, Casmini Casmini, Muhammad Ghafur Wibowo
Share Jurnal Ekonomi dan Keuangan Islam (2024) Vol. 13, Iss. 1, pp. 128-162
Open Access
The Impact of Third Party Logistics Activities on Supply Chain Performance in Flour Mills of Nigeria PLC, Lagos
M.O. Gbededo, T.O. Salaam, R.O. Olorunnimbe
American Journal of Supply Chain Management (2024) Vol. 9, Iss. 3, pp. 1-15
Open Access
The Pivotal Functions of Innovative Technologies and Sustainable Practices in Enhancing Customer Relationship Management
Mazen Massoud, Mahmoud Mohamad Badr Edelby, Bassel Maaliky, et al.
Advances in business strategy and competitive advantage book series (2024), pp. 239-278
Closed Access
Green AI in the finance industry: Exploring the impact of feature engineering on the accuracy and computational time of Machine Learning models
Marcos Machado, Amin Asadi, R. Souza, et al.
Applied Soft Computing (2024), pp. 112343-112343
Open Access
Unveiling the strategic impact of big data analytics capabilities in the Saudi Arabian banking sector: an explorative approach
Wided Ragmoun
Global Knowledge Memory and Communication (2024)
Closed Access
Beyond One‐Size‐Fits‐All: Understanding the Impacts Of Heterogeneous Stakeholders On Firm Performance
Lena Bischoff, Lucas López‐Manuel, Xosé H. Vázquez
Strategic Change (2024)
Open Access
The impact of customer relationship management on consumer behavior: A case study of small businesses in Mogadishu, Somalia
Mohamed Abdi Dhaqane, Mohamud Ahmed Mohamed, Marwa Abdullah Moallim
International Journal of ADVANCED AND APPLIED SCIENCES (2024) Vol. 11, Iss. 12, pp. 200-206
Open Access
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