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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Can Alexa serve customers better? AI-driven voice assistant service interactions
Suresh Malodia, Alberto Ferraris, Mototaka Sakashita, et al.
Journal of Services Marketing (2022) Vol. 37, Iss. 1, pp. 25-39
Closed Access | Times Cited: 41

Showing 1-25 of 41 citing articles:

Risking it all in the metaverse ecosystem: forecasting resistance towards the enterprise metaverse
Aman Kumar, Amit Shankar, Aqueeb Sohail Shaik, et al.
Information Technology and People (2023) Vol. 38, Iss. 1, pp. 198-218
Closed Access | Times Cited: 43
Consumer engagement in chatbots and voicebots. A multiple-experiment approach in online retailing context
Kumar Rohit, Amit Shankar, Gagan Katiyar, et al.
Journal of Retailing and Consumer Services (2024) Vol. 78, pp. 103728-103728
Closed Access | Times Cited: 21
Consumer engagement with AI‐powered voice assistants: A behavioral reasoning perspective
Fulya Açikgöz, Rodrigo Perez‐Vega, Fevzi Okumuş, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2226-2243
Open Access | Times Cited: 36
Exploring antecedents impacting user satisfaction with voice assistant app: A text mining-based analysis on Alexa services
Anand Kumar, Pradip Kumar Bala, Shibashish Chakraborty, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103586-103586
Closed Access | Times Cited: 28
Assessing Factors Influencing Customers’ Adoption of AI-Based Voice Assistants
Surbhi Choudhary, Neeraj Kaushık, Brijesh Sivathanu, et al.
Journal of Computer Information Systems (2024), pp. 1-18
Open Access | Times Cited: 13
Unlocking venture growth: Synergizing big data analytics, artificial intelligence, new product development practices, and inter-organizational digital capability
Fuqiang Tan, Qingyu Zhang, Ankit Mehrotra, et al.
Technological Forecasting and Social Change (2024) Vol. 200, pp. 123174-123174
Closed Access | Times Cited: 10
Steering digitalization and management control maturity in small and medium enterprises (SMEs)
Laura Broccardo, Andrea Tenucci, Reeti Agarwal, et al.
Technological Forecasting and Social Change (2024) Vol. 204, pp. 123446-123446
Closed Access | Times Cited: 8
Trust in AI-driven chatbots: A systematic review
Sheryl Wei Ting Ng, Renwen Zhang
Telematics and Informatics (2025) Vol. 97, pp. 102240-102240
Closed Access | Times Cited: 1
Green smartphone purchase intentions: A conceptual framework and empirical investigation of Indian consumers
Sahil Raj, Amanpreet Singh, Dana‐Nicoleta Lascu
Journal of Cleaner Production (2023) Vol. 403, pp. 136658-136658
Closed Access | Times Cited: 17
Users’ intention to adopt artificial intelligence-based chatbot: a meta-analysis
Binbin Li, Yanhong Chen, Luning Liu, et al.
Service Industries Journal (2023) Vol. 43, Iss. 15-16, pp. 1117-1139
Open Access | Times Cited: 16
AI-powered voice assistants: developing a framework for building consumer trust and fostering brand loyalty
Vai Rawool, Pantea Foroudi, Maria Palazzo
Electronic Commerce Research (2024)
Closed Access | Times Cited: 7
Holding on to your memories: Factors influencing social media hoarding behaviour
Nivin Vinoi, Amit Shankar, Ashraf Khalil, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103617-103617
Closed Access | Times Cited: 14
Enablers and inhibitors of digital hoarding behaviour. An application of dual-factor theory and regret theory
Nivin Vinoi, Amit Shankar, Ankit Mehrotra, et al.
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103645-103645
Closed Access | Times Cited: 14
Understand resist use online customer service chatbot: an integrated innovation resist theory and negative emotion perspective
Tsung‐Sheng Chang, Wei‐Hung Hsiao
Aslib Journal of Information Management (2024)
Closed Access | Times Cited: 5
Empowering co-creation of services with artificial intelligence: an empirical analysis to examine adoption intention
Rajat Kumar Behera, Pradip Kumar Bala, Nripendra P. Rana, et al.
Marketing Intelligence & Planning (2024) Vol. 42, Iss. 6, pp. 941-975
Closed Access | Times Cited: 5
Consumer value dimensions in conversational and mobile commerce
Carsten D. Schultz, Saskia Kaiser
Journal of Marketing Analytics (2025)
Open Access
Digital daydreams: Exploring consumer motivations for engaging with the metaverse
Sigma Soni, Parvinder Arora, Dharun Kasilingam, et al.
Journal of Retailing and Consumer Services (2025) Vol. 85, pp. 104294-104294
Closed Access
An empirical investigation of users' switching intention to public service robots: From the perspective of PPM framework
Tao Chen, Siqi Li, Zhongping Zeng, et al.
Government Information Quarterly (2024) Vol. 41, Iss. 2, pp. 101933-101933
Closed Access | Times Cited: 4
Can transactional use of AI-controlled voice assistants for service delivery pickup pace in the near future? A social learning theory (SLT) perspective
Saeed Badghish, Aqueeb Sohail Shaik, Nidhi Sahore, et al.
Technological Forecasting and Social Change (2023) Vol. 198, pp. 122972-122972
Closed Access | Times Cited: 9
The rules of courtship: What drives a start-up to collaborate with a large company?
Vincenzo Corvello, Alberto Michele Felicetti, Salvatore Ammirato, et al.
Technological Forecasting and Social Change (2023) Vol. 200, pp. 123092-123092
Open Access | Times Cited: 8
Voice-based personal assistant (VPA) trust: Investigating competence and integrity
Ran Huang, Minjeong Kim, Sharron J. Lennon
Telematics and Informatics Reports (2024) Vol. 14, pp. 100140-100140
Open Access | Times Cited: 2
Sentiment-based predictive models for online purchases in the era of marketing 5.0: a systematic review
Veerajay Gooljar, Tomayess Issa, Sarita Hardin-Ramanan, et al.
Journal Of Big Data (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 2
Talk to engage: The influence of smartphone voice assistants on consumers’ brand engagement
Hafizah Omar Zaki, Nor Asiah Omar, Sharizal Hashim, et al.
Journal of Global Scholars of Marketing Science (2024) Vol. 34, Iss. 4, pp. 584-608
Closed Access | Times Cited: 2
Factors Influencing User Adoption of Social Commerce in the Metaverse: The Moderating Role of Technology Comfort, E-Word-of-Mouth, and Endowment Effect
Lhia Al-Makhmari, Ali Tarhini, Seyed Rajab Nikhashemi, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-16
Closed Access | Times Cited: 2
Play, pause or praise? – a dual factor theory exploration of continuance, discontinuance and recommendation intentions in OTT platforms
Ajith T. Nandukrishna, P. Sridevi
World Leisure Journal (2023) Vol. 66, Iss. 2, pp. 225-249
Closed Access | Times Cited: 6
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