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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Emotional intelligence in front-line/back-office employee relationships
Treasa Kearney, Gianfranco Walsh, Willy Barnett, et al.
Journal of Services Marketing (2017) Vol. 31, Iss. 2, pp. 185-199
Open Access | Times Cited: 39

Showing 1-25 of 39 citing articles:

Customer value co-creation behavior: A dyadic exploration of the influence of salesperson emotional intelligence on customer participation and citizenship behavior
Duleeep Delpechitre, Lisa L. Beeler-Connelly, Nawar N. Chaker
Journal of Business Research (2018) Vol. 92, pp. 9-24
Closed Access | Times Cited: 119
The mediating role of self-efficacy in the relationship between emotional intelligence and organizational commitment
Kujtim Hameli, Güven Ordun
European Journal of Management Studies (2022) Vol. 27, Iss. 1, pp. 75-97
Open Access | Times Cited: 35
Job demand and employee well-being
Shazia Nauman, Usman Raja, Inam Ul Haq, et al.
Personnel Review (2019) Vol. 48, Iss. 5, pp. 1150-1168
Closed Access | Times Cited: 47
Connect within to connect outside: effect of salespeople's political skill on relationship performance
Ashish Kalra, Raj Agnihotri, Nawar N. Chaker, et al.
Journal of Personal Selling and Sales Management (2017) Vol. 37, Iss. 4, pp. 332-348
Closed Access | Times Cited: 39
Beyond chemistry: the role of employee emotional competence in personalized services
Jorge Matute, Ramon Palau‐Saumell, Giampaolo Viglia
Journal of Services Marketing (2018) Vol. 32, Iss. 3, pp. 346-359
Open Access | Times Cited: 36
Retrospective View and Thematic Analysis of Business-to-Business Relationships through Bibliometric Analysis
Priyanka Sharma, Surajit Saha, M.S. Balaji
Journal of Business-to-Business Marketing (2022) Vol. 29, Iss. 1, pp. 19-42
Closed Access | Times Cited: 18
Determinants of Neighborhood References, and Environmental Stimuli on Purchasing Decisions for Halal Products for Consumers
Muh. Haerdiansyah Syahnur, Andi Faisal Bahari
Golden Ratio of Marketing and Applied Psychology of Business (2023) Vol. 3, Iss. 1, pp. 20-33
Open Access | Times Cited: 8
The way to improve organizational citizenship behavior for the employees who lack emotional intelligence
Dongyoup Kim, Jungkun Park
Current Psychology (2020) Vol. 41, Iss. 9, pp. 6078-6092
Closed Access | Times Cited: 21
A CONSTRUCTIVIST MODEL OF BANK BRANCH FRONT-OFFICE EMPLOYEE EVALUATION: AN FCM-SD-BASED APPROACH
Ana C. C. Paes Paes de Faria, Fernando Ferreira, Paulo Dias, et al.
Technological and Economic Development of Economy (2020) Vol. 26, Iss. 1, pp. 213-239
Open Access | Times Cited: 20
Enhancing International Buyer-Seller Relationship Quality and Long-Term Orientation Using Emotional Intelligence: The Moderating Role of Foreign Culture
Leonidas C. Leonidou, Bilge Aykol, Jorma Larimo, et al.
Management International Review (2021) Vol. 61, Iss. 3, pp. 365-402
Closed Access | Times Cited: 17
The Role of Exporters’ Emotional Intelligence in Building Foreign Customer Relationships
Leonidas C. Leonidou, Bilge Aykol, Thomas Fotiadis, et al.
Journal of International Marketing (2019) Vol. 27, Iss. 4, pp. 58-80
Open Access | Times Cited: 18
How Commitment, Satisfaction, and Cost Fluctuations Influence Customer Loyalty
Andreas Samudro, Ujang Sumarwan, Megawati Simanjuntak, et al.
GATR Journal of Management and Marketing Review (2019) Vol. 4, Iss. 2, pp. 115-125
Open Access | Times Cited: 15
Fostering collaborative research for customer experience – Connecting academic and practitioner worlds
Jamie Burton, Thorsten Gruber, Anders Gustafsson
Journal of Business Research (2020) Vol. 116, pp. 351-355
Open Access | Times Cited: 12
Exposure to workplace bullying and wellbeing among Ghanaian nurses: The role of personal resources
Justice Mensah, Kwesi Amponsah‐Tawiah, Nana Kojo Ayimadu Baafi
International Journal of Africa Nursing Sciences (2024) Vol. 20, pp. 100698-100698
Open Access | Times Cited: 1
Examining Front-Line Administrative Services in a Selected Public Higher Education Institution
Mthokozisi Sydney Luthuli, Ntando Nkomo, Smangele Pretty Moyane
Education Sciences (2024) Vol. 14, Iss. 4, pp. 422-422
Open Access | Times Cited: 1
The Impact of Artificial and Non- Artificial Intelligence on Production and Operation of new Products -An Emerging Market Analysis of Technological Advancements A Managerial Perspective
Chunhui Huo, Javaria Hameed, Inzamam Ul Haq, et al.
International Journal of Early Childhood Special Education (INT-JECSE) (2020) Vol. 29, Iss. 5, pp. 69
Closed Access | Times Cited: 11
Innovation in the Public Sector: Insights into the Job Design that Enhances Public Servants’ Innovative Behavior
Kyriakos Tsamantouridis, Victoria Bellou, Angeliki Tsameti
International Journal of Public Administration (2022) Vol. 46, Iss. 16, pp. 1125-1136
Closed Access | Times Cited: 7
RATIONAL ANTECEDENT FRAMEWORK OF BRAND SATISFACTION IN THE INDUSTRIAL MARKET: ASSESSING RATIONAL PERCEIVED QUALITY AND RATIONAL PERCEIVED VALUE ROLES
Vonny Susanti, Ujang Sumarwan, Megawati Simanjuntak, et al.
International Review of Management and Marketing (2019) Vol. 10, Iss. 1, pp. 19-26
Open Access | Times Cited: 10
Moderating Role of Organizational Justice between Emotional Exhaustion and Job-Related Outcomes
Ayesha Shahid, Qasim Ali Nisar, Muhammad Umer Azeem, et al.
Pakistan Journal of Humanities and Social Sciences (2018) Vol. 6, Iss. 2, pp. 205-220
Open Access | Times Cited: 10
Significance of Emotional Intelligence in the Era of Artificial Intelligence: A Study on the Application of Artificial Intelligence in Financial and Educational Services Sector
Kalyani Yellapantula, Madhura Ayachit
Ushus - Journal of Business Management (2019) Vol. 18, Iss. 1, pp. 35-48
Open Access | Times Cited: 9
What is Unique in the Brains of Frontline Employees? A Structural Neuroimaging Study
Robin Chark, Glenn McCartney
Journal of Travel Research (2023) Vol. 63, Iss. 6, pp. 1335-1352
Closed Access | Times Cited: 3
Late-night smartphone usage and job performance: unlocking the missing links
Shazia Nauman, Connie Zheng, Ahsan Ali, et al.
Behaviour and Information Technology (2022) Vol. 42, Iss. 11, pp. 1704-1719
Closed Access | Times Cited: 5
The requisite role of emotional intelligence in customer service in the retail banking sector
Grace Al Khoury, Alkis Thrassou, Ioanna Papasolomou, et al.
International journal of organizational analysis (2022) Vol. 31, Iss. 7, pp. 3315-3347
Closed Access | Times Cited: 5
The influence of emotional intelligence on auditor performance
Richard G. Brody, Gaurav Gupta, Stephen B. Salter
Journal of Accounting and Management Information Systems (2020) Vol. 19, Iss. 3
Open Access | Times Cited: 6
A Qualitative Exploratory Observational Study: An Entrepreneurship Managers’ Emotional Intelligence and Impact on the Financial Organization’s Success in the United States
Amala Luncheon, Karina Kasztelnik
Financial Markets Institutions and Risks (2021) Vol. 5, Iss. 2, pp. 14-33
Open Access | Times Cited: 5
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