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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Viewpoint: shaping resilient service ecosystems in times of crises – a trans-Tasman perspective
Julia A. Fehrer, Liliana L. Bove
Journal of Services Marketing (2022) Vol. 36, Iss. 4, pp. 489-498
Closed Access | Times Cited: 24

Showing 24 citing articles:

Service employees’ STARA awareness and proactive service performance
Won‐Moo Hur, Yuhyung Shin
Journal of Services Marketing (2024) Vol. 38, Iss. 4, pp. 426-442
Closed Access | Times Cited: 11
Seeking the resilience of service firms: a strategic learning process based on digital platform capability
Ruhong Liu, Jing Long, Longjun Liu
Journal of Services Marketing (2022) Vol. 37, Iss. 3, pp. 371-391
Closed Access | Times Cited: 23
Modelling organisational resilience of public sector organisations to navigate complexity: empirical insights from Lithuania
Mindaugas Butkus, Giovanni Schiuma, Ilona Bartuševičienė, et al.
Journal of Economic Interaction and Coordination (2024) Vol. 19, Iss. 2, pp. 373-399
Closed Access | Times Cited: 5
Grappling with Grand Crises: An Ecosystem Approach
Sarah Kovoor‐Misra, Shanthi Gopalakrishnan, Ana Pérez‐Luño, et al.
Journal of Management Inquiry (2025)
Closed Access
Does smart technology, artificial intelligence, robotics, and algorithm (STARA) awareness have a double-edged-sword influence on proactive customer service performance? Effects of work engagement and employee resilience
Hsiu-Yu Teng, Ming-Way Li, Chien-Yu Chen
Journal of Hospitality Marketing & Management (2025), pp. 1-24
Closed Access
Disrupted object affordances and (un)reflexive disposal
Hélène Cherrier, Meltem Türe
Journal of Marketing Management (2025), pp. 1-26
Closed Access
Service employees’ perceptions of organizational vulnerability from macro-level risks and how innovativeness mitigates their impact
Rory Mulcahy, Jacqueline Burgess, Joy Parkinson, et al.
Journal of Services Marketing (2025)
Closed Access
How do service innovation practices develop frontline employee resilience capabilities in not-for-profits?
Fatemeh S. Shahmehr, Amrik S. Sohal, Seyed Mohammad Sadegh Khaksar
Journal of Services Marketing (2024) Vol. 38, Iss. 4, pp. 494-508
Closed Access | Times Cited: 3
The possibilities of resilience for service organisations
C. Michael Hall, Sara Naderi Koupaei
Journal of Services Marketing (2024) Vol. 38, Iss. 4, pp. 397-403
Closed Access | Times Cited: 3
Mindfulness, resilience and the happiness of service employees working from home
Le Nguyen Hau, My-Quyen Thi, Kieu-Giang Hoai Le
Journal of Services Marketing (2024) Vol. 38, Iss. 4, pp. 460-473
Closed Access | Times Cited: 3
Uncovering the Hidden “Where” of Sustainable Service Ecosystems: The Role of Spaces and Places
Alessia Anzivino, Suvi Nenonen, Roberta Sebastiani
Journal of Service Research (2023) Vol. 27, Iss. 1, pp. 89-105
Closed Access | Times Cited: 8
Taking stock of shaping strategies: From firms driving markets for business performance to diverse actors shaping systems for sustainability
Kaj Storbacka, Suvi Nenonen, Linda D. Peters, et al.
Industrial Marketing Management (2022) Vol. 107, pp. A1-A10
Closed Access | Times Cited: 12
The impact of organizational resilience on the quality of public services: Application of structural equation modeling
Mindaugas Butkus, Giovanni Schiuma, Ilona Bartuševičienė, et al.
Equilibrium Quarterly Journal of Economics and Economic Policy (2023) Vol. 18, Iss. 2, pp. 461-489
Open Access | Times Cited: 6
How can service organizations build resilience by leveraging capabilities and service worker team knowledge?
Girish Prayag, Lucie K. Ozanne, Mesbahuddin Chowdhury
Journal of Services Marketing (2024) Vol. 38, Iss. 4, pp. 474-493
Closed Access | Times Cited: 2
Service system resilience under resource scarcity: from vulnerability to balanced centricity
Henna M. Leino, Howard Davey, Raechel Johns
Journal of Services Marketing (2023) Vol. 38, Iss. 1, pp. 113-130
Open Access | Times Cited: 6
The role of public relations in shaping service ecosystems for social change
Julia A. Fehrer, Jonathan J. Baker, Craig E. Carroll
Journal of service management (2022) Vol. 33, Iss. 4/5, pp. 614-633
Closed Access | Times Cited: 8
Editorial: Service resilience in an increasingly ambiguous, dynamic and complex world – absorb, adapt and transform
Howard Davey, Jayne Krisjanous, Nicholas J. Ashill
Journal of Services Marketing (2024) Vol. 38, Iss. 4, pp. 385-391
Closed Access | Times Cited: 1
The benefits of service employees’ resilience in the workplace: a mediation and moderation analysis
Kieu-Giang Hoai Le, Le Nguyen Hau
Service Business (2024) Vol. 18, Iss. 2, pp. 315-338
Closed Access | Times Cited: 1
Organizational resilience assessment in Lithuania's public sector
Mindaugas Butkus, Ona Gražina Rakauskienė, Lina Volodzkienė, et al.
Eastern Journal of European Studies (2023) Vol. 14, Iss. 1, pp. 31-56
Open Access | Times Cited: 3
Resilience in service firms: the impact of social capital on firm performance during turmoil
Fatma Hilal Ergen Keleş, Emrah Keleş
Marketing Intelligence & Planning (2023) Vol. 41, Iss. 7, pp. 970-991
Closed Access | Times Cited: 3
Guest editorial: Emerging digital technologies and professional services: current and future research agenda
Piyush Sharma, Wa Kimmy Chan, Russel Kingshott
Journal of Service Theory and Practice (2023) Vol. 33, Iss. 2, pp. 141-148
Open Access | Times Cited: 2
Case 1: Resilience and Recovery in the Tourism Industry During COVID-19
Fandy Tjiptono, Ghazala Khan, Soo Yeong Ewe
(2024), pp. 9-22
Closed Access
Filling in the gaps: a service ecosystem perspective on purchase groups as interstitial markets
Aditya Gupta, S. N. Roy, Renuka Kamath
Journal of Services Marketing (2024) Vol. 38, Iss. 6, pp. 691-710
Closed Access
Auswirkungen von Covid-19 auf arbeitsvermittelnde Plattformen und Ressourcen der Pandemiebewältigung
Christine Gerber, David Wandjo
Arbeit (2023) Vol. 32, Iss. 3-4, pp. 349-376
Open Access
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