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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Birds of a feather flock together: matched personality effects of product recommendation chatbots and users
Eunjoo Jin, Matthew S. Eastin
Journal of Research in Interactive Marketing (2022) Vol. 17, Iss. 3, pp. 416-433
Closed Access | Times Cited: 34

Showing 1-25 of 34 citing articles:

Artificial intelligence in interactive marketing: a conceptual framework and research agenda
James W. Peltier, Andrew J. Dahl, John A. Schibrowsky
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 1, pp. 54-90
Closed Access | Times Cited: 56
Consumer perceptions of AI chatbots on Twitter (X) and Reddit: an analysis of social media sentiment and interactive marketing strategies
C. Matt Graham, Rusty A. Stough
Journal of Research in Interactive Marketing (2025)
Closed Access | Times Cited: 4
Determinants and consequences of trust in AI-based customer service chatbots
Ashish Viswanath Prakash, Arun Joshi, Shubhi Nim, et al.
Service Industries Journal (2023) Vol. 43, Iss. 9-10, pp. 642-675
Closed Access | Times Cited: 23
The Impact of Recommendation System on User Satisfaction: A Moderated Mediation Approach
Xinyue He, Qi Liu, Sunho Jung
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 1, pp. 448-466
Open Access | Times Cited: 11
Robots in service: how robot capabilities and personalities drive customer value co-creation and satisfaction
M.S. Balaji, Yangyang Jiang, Xiya Zhang
International Journal of Contemporary Hospitality Management (2025)
Closed Access | Times Cited: 1
AI chatbot interventions in combatting marijuana-impaired driving: the role of gender, linguistic style, and hypocrisy induction
Yuhosua Ryoo, Victoria Halfacre, eunjin Kim, et al.
International Journal of Advertising (2025), pp. 1-30
Closed Access | Times Cited: 1
The Impact of Human–Chatbot Interaction on Human–Human Interaction: A Substitution or Complementary Effect
Hui Xia, Junjie Chen, Yuying Qiu, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-13
Closed Access | Times Cited: 7
Enterprise chatbots in managers' perception: a strategic framework to implement successful chatbot applications for business decisions
Marco Savastano, Isabelle Biclesanu, Sorin Anagnoste, et al.
Management Decision (2024)
Closed Access | Times Cited: 7
Not all sunshine and rainbows: exploring the dark side of AI in interactive marketing
Lauren I. Labrecque, Priscilla Peña, Hillary A. Leonard, et al.
Journal of Research in Interactive Marketing (2024)
Closed Access | Times Cited: 6
Guest editorial: Artificial intelligence application and future research directions in interactive marketing
Andy Wei Hao, Hongfei Liu
Journal of Research in Interactive Marketing (2024) Vol. 18, Iss. 1, pp. 1-5
Open Access | Times Cited: 5
Untouchable them: the effect of chatbot gender on angry customers
Shichang Liang, Rulan Li, Bin Lan, et al.
Journal of Research in Interactive Marketing (2024) Vol. 18, Iss. 6, pp. 1099-1135
Closed Access | Times Cited: 5
White Elephant or Happiness Goodies? The Effect of User Personality on the Perception of Digital Companionship of Smart Speaker
Xiaoyue Ma, Yudi Huo
International Journal of Human-Computer Interaction (2024), pp. 1-14
Closed Access | Times Cited: 4
Chatbots in Cancer Applications, Advantages and Disadvantages: All that Glitters Is Not Gold
Georgios Goumas, Theodoros Dardavesis, Konstantinos Syrigos, et al.
Journal of Personalized Medicine (2024) Vol. 14, Iss. 8, pp. 877-877
Open Access | Times Cited: 4
Bridging the health literacy gap through AI chatbot design: the impact of gender and doctor cues on chatbot trust and acceptance
Eunjoo Jin, Yuhosua Ryoo, WooJin Kim, et al.
Internet Research (2024)
Closed Access | Times Cited: 4
AI Chatbot, Human, and In‐Between: Examining the Broader Spectrum of Technology‐Human Interactions in Driving Customer‐Brand Relationships Across Experience and Credence Services
Margaret L. Sheng, Natália Natália, Effy Zalfiana Rusfian
Psychology and Marketing (2024)
Closed Access | Times Cited: 4
Recommender systems impact on Platform’s content and outcomes: the role of providers and algorithm designs
Milad Mohammadi Darani, Sina Aghaie
Journal of Research in Interactive Marketing (2025)
Closed Access
Transforming marketing landscapes: a systematic literature review of generative AI using the TCCM model framework
Akshara Prasanna, Bijay Prasad Kushwaha
Management Review Quarterly (2025)
Closed Access
Reevaluating personalization in AI-powered service chatbots: A study on identity matching via few-shot learning
Jan Blömker, Carmen‐Maria Albrecht
Computers in Human Behavior Artificial Humans (2025), pp. 100126-100126
Open Access
Measuring Customer Experience in AI Contexts: A Scale Development
Chunqing Li, R. Hao, Ning Li, et al.
Journal of theoretical and applied electronic commerce research (2025) Vol. 20, Iss. 1, pp. 31-31
Open Access
Similarity attracts, or does it? studying personality-based convergence and sense of engagement with a digital health assistant
Anna Spagnolli, Enrico D’agostini, Mariavittoria Masotina, et al.
Telematics and Informatics (2025), pp. 102262-102262
Open Access
Typography meets question type: Unveiling their matching effect on willingness to pay for AI products
Yangting Zhang, Jiaming Fang, Miyan Liao, et al.
Journal of Business Research (2025) Vol. 192, pp. 115315-115315
Closed Access
From tools to trusted allies: understanding how IoT devices foster deep consumer relationships and enhance CRM
Zhan Wang, Garth Harris
Journal of Research in Interactive Marketing (2025)
Closed Access
Color, voice type and pitch: how multi-sensory cues of virtual shopping assistants influence young people’s purchase intention in VR shopping
Yi Tao, Zhuolun Ren, Xinyu Liu, et al.
Electronic Commerce Research (2025)
Closed Access
Anthropomorphism of Artificial Intelligence Service Agent and Consumer Responses: A Systematic Literature Review and Future Research Agenda
Ting Li, Mohan Wang, Fenghua Wang
International Journal of Consumer Studies (2025) Vol. 49, Iss. 3
Closed Access
Factors Influencing User Favorability of Government Chatbots on Digital Government Interaction Platforms across Different Scenarios
Yuanyuan Guo, Peng Dong
Journal of theoretical and applied electronic commerce research (2024) Vol. 19, Iss. 2, pp. 818-845
Open Access | Times Cited: 3
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