OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Untouchable them: the effect of chatbot gender on angry customers
Shichang Liang, Rulan Li, Bin Lan, et al.
Journal of Research in Interactive Marketing (2024) Vol. 18, Iss. 6, pp. 1099-1135
Closed Access | Times Cited: 5
Shichang Liang, Rulan Li, Bin Lan, et al.
Journal of Research in Interactive Marketing (2024) Vol. 18, Iss. 6, pp. 1099-1135
Closed Access | Times Cited: 5
Showing 5 citing articles:
Consumer perceptions of AI chatbots on Twitter (X) and Reddit: an analysis of social media sentiment and interactive marketing strategies
C. Matt Graham, Rusty A. Stough
Journal of Research in Interactive Marketing (2025)
Closed Access | Times Cited: 2
C. Matt Graham, Rusty A. Stough
Journal of Research in Interactive Marketing (2025)
Closed Access | Times Cited: 2
Reevaluating personalization in AI-powered service chatbots: A study on identity matching via few-shot learning
Jan Blömker, Carmen‐Maria Albrecht
Computers in Human Behavior Artificial Humans (2025), pp. 100126-100126
Open Access
Jan Blömker, Carmen‐Maria Albrecht
Computers in Human Behavior Artificial Humans (2025), pp. 100126-100126
Open Access
Recovering customer satisfaction after a chatbot service failure – The effect of gender
Alexandra Rese, Lennart Witthohn
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104257-104257
Open Access
Alexandra Rese, Lennart Witthohn
Journal of Retailing and Consumer Services (2025) Vol. 84, pp. 104257-104257
Open Access
The effect of financial constraints on individual preferences for visual density
Shichang Liang, Junyan He, Wanshan Deng, et al.
The Journal of General Psychology (2025), pp. 1-29
Closed Access
Shichang Liang, Junyan He, Wanshan Deng, et al.
The Journal of General Psychology (2025), pp. 1-29
Closed Access
Negative Emotions Will Be Welcomed: The Effect of Upward Comparison on Counterhedonic Consumption
Shichang Liang, Tingting Zhang, Jingyi Li, et al.
Behavioral Sciences (2024) Vol. 14, Iss. 5, pp. 374-374
Open Access | Times Cited: 2
Shichang Liang, Tingting Zhang, Jingyi Li, et al.
Behavioral Sciences (2024) Vol. 14, Iss. 5, pp. 374-374
Open Access | Times Cited: 2
