Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Role of brand attachment in customers’ evaluation of service failure
José Luis Saavedra Torres, Monika Rawal, Ramin Bagherzadeh
Journal of Product & Brand Management (2020) Vol. 30, Iss. 3, pp. 377-391
Closed Access | Times Cited: 29

Showing 1-25 of 29 citing articles:

Brand attachment: a review and future research
Anwar Sadat Shimul
Journal of Brand Management (2022) Vol. 29, Iss. 4, pp. 400-419
Open Access | Times Cited: 58
The relationship of brand attachment and mobile banking service quality with positive word-of-mouth
Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand, et al.
Journal of Product & Brand Management (2021) Vol. 30, Iss. 8, pp. 1162-1175
Closed Access | Times Cited: 54
Interactive effects of self-congruity and need for uniqueness on brand loyalty via brand experience and brand attachment
Fayrene Chieng, Piyush Sharma, Russel PJ Kingshott, et al.
Journal of Product & Brand Management (2022) Vol. 31, Iss. 6, pp. 870-885
Open Access | Times Cited: 36
Who is more responsive to brand activism? The role of consumer-brand identification and political ideology in consumer responses to activist brand messages
Martin Haupt, Stefanie Wannow, Linda Marquardt, et al.
Journal of Product & Brand Management (2023) Vol. 32, Iss. 8, pp. 1248-1273
Closed Access | Times Cited: 21
Negative emotions’ impact on consumer satisfaction and loyalty due to failures in financial services: application of the affective-cognitive model
Alejandro J. Sottolichio, Héctor R. Ponce, G Cabezas
Academia Revista Latinoamericana de Administración (2025)
Closed Access
Breaking the mold: Is there a gender stereotype when robot service failures happen?
Hui Jiang, Fang Meng, Xiaonan Zhang
International Journal of Hospitality Management (2025) Vol. 129, pp. 104210-104210
Closed Access
The role of individualism, collectivism, and promotional reward type on consumer response to amplified word-of-mouth strategies
Monika Rawal, José Luis Saavedra Torres, Ramin Bagherzadeh, et al.
Journal of Consumer Marketing (2024) Vol. 41, Iss. 3, pp. 298-313
Closed Access | Times Cited: 4
The effects of customer engagement, perceived brand equity, and cultural dimensions on repurchase intentions and positive word-of-mouth: a moderated mediation analysis
Bhaskar Upadhyaya, José Luis Saavedra Torres, Ashok Bhattarai, et al.
The Journal of Marketing Theory and Practice (2025), pp. 1-22
Closed Access
The brand-building process of B2B high-tech startups in an omni-digital environment
Mirko Olivieri, Lala Hu
Journal of Product & Brand Management (2024) Vol. 34, Iss. 1, pp. 136-150
Closed Access | Times Cited: 3
Impacts of crisis emotions on negative word-of-mouth and behavioural intention: evidence from a milk crisis
Oanh Dinh Yen Nguyen, Jenny Lee, Liem Viet Ngo, et al.
Journal of Product & Brand Management (2021) Vol. 31, Iss. 4, pp. 536-550
Closed Access | Times Cited: 21
This brand is who I am… or is it? Examining changes in motivation to maintain brand attachment
Svetlana Davis, Peter A. Dacin
Journal of Product & Brand Management (2022) Vol. 31, Iss. 7, pp. 1125-1139
Closed Access | Times Cited: 15
Service staff makes me nervous: Exploring the impact of insecure attachment on AI service preference
Shichang Deng, Jingjing Zhang, Zhengnan Lin, et al.
Technological Forecasting and Social Change (2023) Vol. 198, pp. 122946-122946
Closed Access | Times Cited: 8
Exploring consumers’ attitude formation toward their own brands when in crisis: cross-national comparisons between USA and China
Sojung Kim, Mark Yi‐Cheon Yim
Journal of Product & Brand Management (2021) Vol. 31, Iss. 1, pp. 56-72
Closed Access | Times Cited: 18
The influence of COVID-19 pandemic on consumer–brand relationships: evidence of brand evangelism behaviors
Hemant C. Sashittal, Avan R. Jassawalla, Ruchika Sachdeva
Journal of Brand Management (2022) Vol. 30, Iss. 3, pp. 245-260
Open Access | Times Cited: 11
Do you want to be roasted? The boundaries of using dark humor as a brand-to-brand communication strategy
José Luis Saavedra Torres, Ashok Bhattarai, Anh Dang, et al.
Journal of Research in Interactive Marketing (2023) Vol. 18, Iss. 2, pp. 220-237
Closed Access | Times Cited: 5
Does green self-identity influence the revisit intention of dissatisfied customers in green restaurants?
Durgesh Agnihotri, Kushagra Kulshreshtha, Vikas Tripathi, et al.
Management of Environmental Quality An International Journal (2022) Vol. 34, Iss. 2, pp. 535-564
Closed Access | Times Cited: 8
Transmission of negative brand-relevant content on social media
Ashleigh Powell, Constantino Stavros, Angela R. Dobele
Journal of Product & Brand Management (2021) Vol. 31, Iss. 4, pp. 671-687
Closed Access | Times Cited: 11
When and why signaling frontline employee inexperience can prove to be an asset: Effects on consumer forgiveness for service failure
Michaël Flacandji, Julien Cusin, Renaud Lunardo
Psychology and Marketing (2023) Vol. 40, Iss. 12, pp. 2728-2742
Open Access | Times Cited: 4
Unveiling the mediating mechanisms: service recovery and customer advocacy between app attachment and customers’ responses
Leonardo Aureliano-Silva, Xiaoxiao Fu, Cihan Çobanoğlu, et al.
Journal of Hospitality and Tourism Insights (2024)
Closed Access | Times Cited: 1
Impact of Athlete Brand Image Dimensions on the Young Consumers’ Psychological Attachment
K. Shibin, Abdul Azees P.
NMIMS Management Review (2024) Vol. 32, Iss. 1, pp. 32-41
Open Access | Times Cited: 1
Do not buy this! Strategic self-anticonformity as an advertising tool to increase attention and boost purchase intention
Monika Rawal, José Luis Saavedra Torres, Ramin Bagherzadeh, et al.
Journal of Global Scholars of Marketing Science (2024), pp. 1-20
Closed Access | Times Cited: 1
Encouraging Brand Evangelism Through Failure Attribution and Recovery Justice: The Moderating Role of Emotional Attachment
Tingting Zhu, Sung Kyu Park
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 7
The Role of Perceived Quality and Customer Self-Incongruence on Customer-Brand Disidentification
José Luis Saavedra Torres, Ashok Bhattarai, Monika Rawal, et al.
Cuadernos de Gestión (2023) Vol. 23, Iss. 2, pp. 37-50
Open Access | Times Cited: 3
Customers’ relationship maintenance and loyalty intentions after a brand transgression: a moderated mediation approach
Shubhomoy Banerjee, Sunitha Ratnakaram, Amanish Lohan
Journal of Strategic Marketing (2021) Vol. 31, Iss. 3, pp. 693-717
Closed Access | Times Cited: 6
Brand Attachment Vs. Brand Love: To What Extent Are They Identical?
Dwi Martiyanti, Basu Swastha Dharmmesta, Sahid Susilo Nugroho, et al.
Jurnal Dinamika Manajemen (2021) Vol. 12, Iss. 2, pp. 225-244
Open Access | Times Cited: 6
Page 1 - Next Page

Scroll to top