Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Trust me, I'm a bot – repercussions of chatbot disclosure in different service frontline settings
Nika Mozafari, Welf H. Weiger, Maik Hammerschmidt
Journal of service management (2021) Vol. 33, Iss. 2, pp. 221-245
Closed Access | Times Cited: 131

Showing 1-25 of 131 citing articles:

ChatGPT and consumers: Benefits, Pitfalls and Future Research Agenda
Justin Paul, Akiko Ueno, Charles Dennis
International Journal of Consumer Studies (2023) Vol. 47, Iss. 4, pp. 1213-1225
Closed Access | Times Cited: 212
Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
Lova Rajaobelina, Sandrine Prom Tep, Manon Arcand, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 12, pp. 2339-2356
Closed Access | Times Cited: 146
Artificial intelligence empowered conversational agents: A systematic literature review and research agenda
Marcello M. Mariani, Novin Hashemi, Jochen Wirtz
Journal of Business Research (2023) Vol. 161, pp. 113838-113838
Open Access | Times Cited: 135
How Smart Should a Service Robot Be?
Jeroen Schepers, Daniel Belanche, Luis V. Casaló, et al.
Journal of Service Research (2022) Vol. 25, Iss. 4, pp. 565-582
Open Access | Times Cited: 87
Chatbots and service failure: When does it lead to customer aggression
Yu‐Shan Huang, Paula Dootson
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103044-103044
Closed Access | Times Cited: 79
Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries
Carol L. Jones, Tyler Hancock, Brett Kazandjian, et al.
Journal of Business Research (2022) Vol. 144, pp. 703-716
Closed Access | Times Cited: 77
Transformative marketing in the new normal: A novel practice-scholarly integrative review of business-to-business marketing mix challenges, opportunities, and solutions
Weng Marc Lim
Journal of Business Research (2023) Vol. 160, pp. 113638-113638
Open Access | Times Cited: 76
Can you sense without being human? Comparing virtual and human influencers endorsement effectiveness
Huajun Li, Yueqiu Lei, Qi Zhou, et al.
Journal of Retailing and Consumer Services (2023) Vol. 75, pp. 103456-103456
Closed Access | Times Cited: 69
I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
Gabriele Pizzi, Virginia Vannucci, Valentina Mazzoli, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 7, pp. 1372-1387
Open Access | Times Cited: 62
Mere copycat? The effects of human versus human-like virtual influencers on brand endorsement effectiveness: A moderated serial-mediation model
Qi Zhou, Bin Li, Huajun Li, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103610-103610
Closed Access | Times Cited: 49
Chatbots’ effectiveness in service recovery
Arpita Agnihotri, Saurabh Bhattacharya
International Journal of Information Management (2023) Vol. 76, pp. 102679-102679
Open Access | Times Cited: 43
Patient Consent and The Right to Notice and Explanation of AI Systems Used in Health Care
Meghan E. Hurley, Benjamin Lang, Kristin M. Kostick, et al.
The American Journal of Bioethics (2024), pp. 1-13
Closed Access | Times Cited: 21
Navigating Human-Chatbot Interactions: An Investigation into Factors Influencing User Satisfaction and Engagement
Mohamed Al-Shafei
International Journal of Human-Computer Interaction (2024), pp. 1-18
Open Access | Times Cited: 20
The effect of different types of virtual influencers on consumers’ emotional attachment
Ji Yan, Senmao Xia, Amanda Jiang, et al.
Journal of Business Research (2024) Vol. 177, pp. 114646-114646
Open Access | Times Cited: 18
Voice Assistant vs. Chatbot – Examining the Fit Between Conversational Agents’ Interaction Modalities and Information Search Tasks
Christine Rzepka, Benedikt Berger, Thomas Heß
Information Systems Frontiers (2021) Vol. 24, Iss. 3, pp. 839-856
Open Access | Times Cited: 74
Make chatbots more adaptive: Dual pathways linking human-like cues and tailored response to trust in interactions with chatbots
Yi Jiang, Xiangcheng Yang, Tianqi Zheng
Computers in Human Behavior (2022) Vol. 138, pp. 107485-107485
Closed Access | Times Cited: 65
Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures
Giulia Pavone, Lars Meyer‐Waarden, Andréas Munzel
Journal of Interactive Marketing (2022) Vol. 58, Iss. 1, pp. 52-71
Closed Access | Times Cited: 50
Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
Meng­meng Song, Jingzhe Du, Xinyu Xing, et al.
Electronic Commerce Research and Applications (2022) Vol. 55, pp. 101199-101199
Closed Access | Times Cited: 44
Fostering positive customer attitudes and usage intentions for scheduling services via chatbots
Daniel Maar, Ekaterina Besson, Hajer Kéfi
Journal of service management (2022) Vol. 34, Iss. 2, pp. 208-230
Closed Access | Times Cited: 38
Talking to a bot or a wall? How chatbots vs. human agents affect anticipated communication quality
Qi Zhou, Bin Li, Lei Han, et al.
Computers in Human Behavior (2023) Vol. 143, pp. 107674-107674
Closed Access | Times Cited: 36
How to leverage anthropomorphism for chatbot service interfaces: The interplay of communication style and personification
Andreas Janson
Computers in Human Behavior (2023) Vol. 149, pp. 107954-107954
Open Access | Times Cited: 35
How do consumers react to chatbots' humorous emojis in service failures
Dewen Liu, Yiliang Lv, Weidong Huang
Technology in Society (2023) Vol. 73, pp. 102244-102244
Closed Access | Times Cited: 34
Chatbots in frontline services and customer experience: An anthropomorphism perspective
Mai Nguyen, Lars‐Erik Casper Ferm, Sara Quach, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2201-2225
Open Access | Times Cited: 30
More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents
Ulrich Gnewuch, Stefan Morana, Oliver Hinz, et al.
Information Systems Research (2023) Vol. 35, Iss. 3, pp. 936-955
Open Access | Times Cited: 29
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Yuguang Xie, Changyong Liang, Peiyu Zhou, et al.
Journal of Retailing and Consumer Services (2023) Vol. 76, pp. 103599-103599
Closed Access | Times Cited: 27
Page 1 - Next Page

Scroll to top