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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness
Carlos Flavián, Alfredo Pérez-Rueda, Daniel Belanche, et al.
Journal of service management (2021) Vol. 33, Iss. 2, pp. 293-320
Open Access | Times Cited: 229

Showing 1-25 of 229 citing articles:

Generative artificial intelligence as a new context for management theories: analysis of ChatGPT
Paweł Korzyński, Grzegorz Mazurek, Andreas Altmann, et al.
Central European Management Journal (2023) Vol. 31, Iss. 1, pp. 3-13
Open Access | Times Cited: 220
Influencer marketing on TikTok: The effectiveness of humor and followers’ hedonic experience
Sergio Barta, Daniel Belanche, Ana Isabel Cabrera Fernández, et al.
Journal of Retailing and Consumer Services (2022) Vol. 70, pp. 103149-103149
Open Access | Times Cited: 196
Chat-GPT; validating Technology Acceptance Model (TAM) in education sector via ubiquitous learning mechanism
Naveed Saif, Sajid Ullah Khan, Imrab Shaheen, et al.
Computers in Human Behavior (2023) Vol. 154, pp. 108097-108097
Closed Access | Times Cited: 101
Living and working with service robots: a TCCM analysis and considerations for future research
Arne De Keyser, Werner H. Kunz
Journal of service management (2022) Vol. 33, Iss. 2, pp. 165-196
Closed Access | Times Cited: 78
Exploring users' adoption intentions of intelligent virtual assistants in financial services: An anthropomorphic perspectives and socio-psychological perspectives
Abidemi Emmanuel Adeniyi, Vivek Sharma
Computers in Human Behavior (2023) Vol. 148, pp. 107912-107912
Closed Access | Times Cited: 54
Working with service robots? A systematic literature review of hospitality employees’ perspectives
Jingjing Xu, Aaron Hsiao, Sacha Reid, et al.
International Journal of Hospitality Management (2023) Vol. 113, pp. 103523-103523
Closed Access | Times Cited: 48
Key concepts in artificial intelligence and technologies 4.0 in services
Russell W. Belk, Daniel Belanche, Carlos Flavián
Service Business (2023) Vol. 17, Iss. 1, pp. 1-9
Open Access | Times Cited: 47
Artificial intelligence is the magic wand making customer-centric a reality! An investigation into the relationship between consumer purchase intention and consumer engagement through affective attachment
Muhammad Bilal, Yunfeng Zhang, Shukai Cai, et al.
Journal of Retailing and Consumer Services (2023) Vol. 77, pp. 103674-103674
Open Access | Times Cited: 42
The dark side of artificial intelligence in services
Daniel Belanche, Russell W. Belk, Luis V. Casaló, et al.
Service Industries Journal (2024) Vol. 44, Iss. 3-4, pp. 149-172
Open Access | Times Cited: 33
Does AI-Driven Technostress Promote or Hinder Employees’ Artificial Intelligence Adoption Intention? A Moderated Mediation Model of Affective Reactions and Technical Self-Efficacy
Po‐Chien Chang, Wenhui Zhang, Qihai Cai, et al.
Psychology Research and Behavior Management (2024) Vol. Volume 17, pp. 413-427
Open Access | Times Cited: 29
Unpacking AI for hospitality and tourism services: Exploring the role of perceived enjoyment on future use intentions
Arthur Huang, Ahmet Öztürk, Tingting Zhang, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103693-103693
Closed Access | Times Cited: 28
Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda
Hui Zhu, Olli Vigren, Inga‐Lill Söderberg
Journal of Business Research (2024) Vol. 174, pp. 114494-114494
Open Access | Times Cited: 24
Automated social presence in AI: Avoiding consumer psychological tensions to improve service value
Carlos Flavián, Russell W. Belk, Daniel Belanche, et al.
Journal of Business Research (2024) Vol. 175, pp. 114545-114545
Open Access | Times Cited: 24
Could AI Ethical Anxiety, Perceived Ethical Risks and Ethical Awareness About AI Influence University Students’ Use of Generative AI Products? An Ethical Perspective
Wenjuan Zhu, Lei Huang, Xinni Zhou, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-23
Closed Access | Times Cited: 21
AI or Human? The Effect of Streamer Types on Consumer Purchase Intention in Live Streaming
Jingyan Gao, Xijie Zhao, Mengfan Zhai, et al.
International Journal of Human-Computer Interaction (2024), pp. 1-13
Closed Access | Times Cited: 17
Barriers and Enablers of AI Adoption in Human Resource Management: A Critical Analysis of Organizational and Technological Factors
Mitra Madanchian, Hamed Taherdoost
Information (2025) Vol. 16, Iss. 1, pp. 51-51
Open Access | Times Cited: 2
Communication Students’ Perception of AI in Planning, Creating and Disseminating Advertisement
G. E. Nwodu, A. V. Obiora, P. I. Agbachukwu
African Journal of Social Sciences and Humanities Research (2025) Vol. 8, Iss. 1, pp. 100-112
Open Access | Times Cited: 2
Artificial intelligence and big data: ontological and communicative perspectives in multi-sectoral scenarios of modern businesses
Manpreet Arora, Roshan Lal Sharma
foresight (2022) Vol. 25, Iss. 1, pp. 126-143
Closed Access | Times Cited: 62
The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior
Yawei Wang, Qi Kang, Shoujiang Zhou, et al.
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103002-103002
Closed Access | Times Cited: 60
Experiential AR/VR: a consumer and service framework and research agenda
Lia Zarantonello, Bernd H. Schmitt
Journal of service management (2022) Vol. 34, Iss. 1, pp. 34-55
Closed Access | Times Cited: 58
Customer adoption of p2p mobile payment systems: The role of perceived risk
Daniel Belanche, Miguel Guinalíu, Pablo Albás
Telematics and Informatics (2022) Vol. 72, pp. 101851-101851
Open Access | Times Cited: 58
Virtual Reality Experience of Mega Sports Events: A Technology Acceptance Study
Ludovica Capasa, Katrin Zulauf, Ralf Wagner
Journal of theoretical and applied electronic commerce research (2022) Vol. 17, Iss. 2, pp. 686-703
Open Access | Times Cited: 40
How does work autonomy in human-robot collaboration affect hotel employees’ work and health outcomes? Role of job insecurity and person-job fit
Jiamin Li, Ruo-Xi Zhang, Tung‐Ju Wu, et al.
International Journal of Hospitality Management (2023) Vol. 117, pp. 103654-103654
Closed Access | Times Cited: 40
Predicting Adoption Intention of Artificial Intelligence ChatGPT
Md Mehedi Hasan Emon, Farheen Hassan, Mehzabul Hoque Nahid, et al.
AIUB Journal of Science and Engineering (AJSE) (2023) Vol. 22, Iss. 2, pp. 189-199
Open Access | Times Cited: 38
Chatbots in frontline services and customer experience: An anthropomorphism perspective
Mai Nguyen, Lars‐Erik Casper Ferm, Sara Quach, et al.
Psychology and Marketing (2023) Vol. 40, Iss. 11, pp. 2201-2225
Open Access | Times Cited: 32
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