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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
Jörg Finsterwalder, Volker G. Kuppelwieser
Journal of service management (2020) Vol. 31, Iss. 6, pp. 1107-1129
Closed Access | Times Cited: 128

Showing 1-25 of 128 citing articles:

Leadership matters in crisis-induced digital transformation: how to lead service employees effectively during the COVID-19 pandemic
Silke Bartsch, Ellen Weber, Marion Büttgen, et al.
Journal of service management (2020) Vol. 32, Iss. 1, pp. 71-85
Closed Access | Times Cited: 370
Reframing service innovation: COVID-19 as a catalyst for imposed service innovation
Kristina Heinonen, Tore Strandvik
Journal of service management (2020) Vol. 32, Iss. 1, pp. 101-112
Closed Access | Times Cited: 250
Adapting research methodology during COVID-19: lessons for transformative service research
Sarah Dodds, Alexandra Claudia Hess
Journal of service management (2020) Vol. 32, Iss. 2, pp. 203-217
Closed Access | Times Cited: 232
The influence of social distancing on employee well-being: a conceptual framework and research agenda
Sven Tuzovic, Sertan Kabadayi
Journal of service management (2020) Vol. 32, Iss. 2, pp. 145-160
Open Access | Times Cited: 219
Service Research Priorities: Managing and Delivering Service in Turbulent Times
Amy L. Ostrom, Joy M. Field, Darima Fotheringham, et al.
Journal of Service Research (2021) Vol. 24, Iss. 3, pp. 329-353
Closed Access | Times Cited: 210
Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda
Gaby Odekerken‐Schröder, Cristina Mele, Tiziana Russo Spena, et al.
Journal of service management (2020) Vol. 31, Iss. 6, pp. 1149-1162
Open Access | Times Cited: 170
Service Research Priorities: Designing Sustainable Service Ecosystems
Joy M. Field, Darima Fotheringham, Mahesh Subramony, et al.
Journal of Service Research (2021) Vol. 24, Iss. 4, pp. 462-479
Open Access | Times Cited: 130
Triggers of consumers’ enhanced digital engagement and the role of digital technologies in transforming the retail ecosystem during COVID-19 pandemic
Yangyang Jiang, Nikolaos Stylos
Technological Forecasting and Social Change (2021) Vol. 172, pp. 121029-121029
Open Access | Times Cited: 103
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 9, pp. 1440-1459
Open Access | Times Cited: 97
Financial services experience and consumption in Nigeria
Taiwo O. Soetan, Emmanuel Mogaji, Nguyen Phong Nguyen
Journal of Services Marketing (2021) Vol. 35, Iss. 7, pp. 947-961
Closed Access | Times Cited: 85
Prosumers in times of crisis: definition, archetypes and implications
Bodo Lang, Rebecca Dolan, Joya A. Kemper, et al.
Journal of service management (2020) Vol. 32, Iss. 2, pp. 176-189
Closed Access | Times Cited: 83
How frugal innovation shape global sustainable supply chains during the pandemic crisis: lessons from the COVID-19
Rameshwar Dubey, David Bryde, Cyril Foropon, et al.
Supply Chain Management An International Journal (2021) Vol. 27, Iss. 2, pp. 295-311
Open Access | Times Cited: 71
To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era
Sven Tuzovic, Sertan Kabadayi, Stefanie Paluch
International Journal of Hospitality Management (2021) Vol. 95, pp. 102892-102892
Open Access | Times Cited: 63
Impact of sustainable supply chain management on performance of SMEs amidst COVID-19 pandemic: an Indian perspective
S. K. Joshi, Manu Sharma
International Journal of Logistics Economics and Globalisation (2022) Vol. 9, Iss. 3, pp. 248-248
Open Access | Times Cited: 40
Transformative Services and Systemic Well‐Being—Towards a Better Understanding of Distinction in Service Design
Asma Bakrim, Albrecht Fritzsche
Systems Research and Behavioral Science (2025)
Closed Access | Times Cited: 1
Coronavirus crisis and health care: learning from a service ecosystem perspective
Roderick J. Brodie, Kumar Rakesh Ranjan, Martie‐Louise Verreynne, et al.
Journal of Service Theory and Practice (2020) Vol. 31, Iss. 2, pp. 225-246
Closed Access | Times Cited: 62
Developing disaster resilience: A processual and reflective approach
Yawei Jiang, Brent W. Ritchie, Martie‐Louise Verreynne
Tourism Management (2021) Vol. 87, pp. 104374-104374
Closed Access | Times Cited: 54
#COVID-19: Forms and drivers of social media users’ engagement behavior toward a global crisis
Jaylan Azer, Lorena Blasco‐Arcas, Paul Harrigan
Journal of Business Research (2021) Vol. 135, pp. 99-111
Open Access | Times Cited: 54
Customer delight during a crisis: understanding delight through the lens of transformative service research
Donald C. Barnes, Jessica Mesmer‐Magnus, Lisa L. Scribner, et al.
Journal of service management (2020) Vol. 32, Iss. 1, pp. 129-141
Closed Access | Times Cited: 51
How Classy Servant Leader at Workplace? Linking Servant Leadership and Task Performance During the COVID-19 Crisis: A Moderation and Mediation Approach
Muhammad Zada, Shagufta Zada, Mudassar Ali, et al.
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 35
A framework for a green accounting system-exploratory study in a developing country context, Colombia
Candy Chamorro González, Jesús C. Peña‐Vinces
Environment Development and Sustainability (2022) Vol. 25, Iss. 9, pp. 9517-9541
Open Access | Times Cited: 32
Performance of Academic Staff during COVID-19 Pandemic-Induced Work Transformations: An IPO Model for Stress Management
Muhammad Shoaib, Ayesha Nawal, Renata Korsakienė, et al.
Economies (2022) Vol. 10, Iss. 2, pp. 51-51
Open Access | Times Cited: 30
The well-being outcomes of multi-actor inter-organisational value co-creation and co-destruction within a service ecosystem
Xin Ming Stephanie Chen, Lisa Schuster, Edwina Luck
Journal of Services Marketing (2023) Vol. 37, Iss. 5, pp. 606-619
Closed Access | Times Cited: 20
The Impact of the COVID-19 Pandemic on Restaurant Resilience: Lessons, Generalizations, and Ideas for Future Research
Ekaterina V. Karniouchina, Kumar R. Sarangee, Carol Theokary, et al.
Service Science (2022) Vol. 14, Iss. 2, pp. 121-138
Closed Access | Times Cited: 24
Viewpoint: shaping resilient service ecosystems in times of crises – a trans-Tasman perspective
Julia A. Fehrer, Liliana L. Bove
Journal of Services Marketing (2022) Vol. 36, Iss. 4, pp. 489-498
Closed Access | Times Cited: 24
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