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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

A multidimensional service-value scale based on Holbrook’s typology of customer value
Martina G. Gallarza, Francisco Moreno, Giacomo Del Chiappa, et al.
Journal of service management (2017) Vol. 28, Iss. 4, pp. 724-762
Closed Access | Times Cited: 128

Showing 1-25 of 128 citing articles:

Customer experiences in the age of artificial intelligence
Nisreen Ameen, Ali Tarhini, Alexander Reppel, et al.
Computers in Human Behavior (2020) Vol. 114, pp. 106548-106548
Open Access | Times Cited: 464
Three Decades of Customer Value Research: Paradigmatic Roots and Future Research Avenues
Valarie A. Zeithaml, Katrien Verleye, Isabella Hatak, et al.
Journal of Service Research (2020) Vol. 23, Iss. 4, pp. 409-432
Open Access | Times Cited: 212
Value of social robots in services: social cognition perspective
Martina Čaić, Dominik Mahr, Gaby Oderkerken-Schröder
Journal of Services Marketing (2019) Vol. 33, Iss. 4, pp. 463-478
Open Access | Times Cited: 179
The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty
Solimun Solimun, Adji Achmad Rinaldo Fernandes
Journal of Management Development (2018) Vol. 37, Iss. 1, pp. 76-87
Closed Access | Times Cited: 164
Toward sustainable consumption of green cosmetics and personal care products: The role of perceived value and ethical concern
Tawalhathai Suphasomboon, Sujitra Vassanadumrongdee
Sustainable Production and Consumption (2022) Vol. 33, pp. 230-243
Closed Access | Times Cited: 88
Artificial Intelligence in Hospitality and Tourism: Insights From Industry Practices, Research Literature, and Expert Opinions
Hyunsu Kim, Kevin Kam Fung So, Seunghun Shin, et al.
Journal of Hospitality & Tourism Research (2024) Vol. 49, Iss. 2, pp. 366-385
Closed Access | Times Cited: 30
An update on customer value: state of the art, revised typology, and research agenda
Sara Leroi‐Werelds
Journal of service management (2019) Vol. 30, Iss. 5, pp. 650-680
Closed Access | Times Cited: 103
Value-in-use and service quality: do customers see a difference?
Gustav Medberg, Christian Grönroos
Journal of Service Theory and Practice (2020) Vol. 30, Iss. 4/5, pp. 507-529
Closed Access | Times Cited: 73
The role of customer experience in the perceived value–word-of-mouth relationship
Volker G. Kuppelwieser, Philipp Klaus, Aikaterini Manthiou, et al.
Journal of Services Marketing (2021) Vol. 36, Iss. 3, pp. 364-378
Closed Access | Times Cited: 57
Customer Perceived Value: A Comprehensive Meta-analysis
Markus Blut, Damien Chaney, Renaud Lunardo, et al.
Journal of Service Research (2023) Vol. 27, Iss. 4, pp. 501-524
Open Access | Times Cited: 23
Exploring Determinants That Influence the Usage Intention of AI-Based Customer Services in the UAE
Nasser A. Saif Almuraqab, Sajjad M. Jasimuddin, Fateh Saci
Journal of Global Information Management (2024) Vol. 32, Iss. 1, pp. 1-16
Open Access | Times Cited: 8
A nascent market for digital assets: Exploration of consumer value of NFTs
Tatiana Zalan, Élissar Toufaily
Digital Business (2024) Vol. 4, Iss. 2, pp. 100084-100084
Open Access | Times Cited: 8
Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain
Martina G. Gallarza, Francisco Moreno, Irene Gil Saura
Tourism Management Perspectives (2019) Vol. 31, pp. 254-268
Closed Access | Times Cited: 72
Examining the meaning of luxury in tourism: a mixed-method approach
Antónia Correia, Metin Kozak, Giacomo Del Chiappa
Current Issues in Tourism (2019) Vol. 23, Iss. 8, pp. 952-970
Closed Access | Times Cited: 58
Are functional, emotional and social values interrelated? A study of traditional guesthouses in Iran
S. Mostafa Rasoolimanesh, Mohammad Iranmanesh, Muslim Amin, et al.
International Journal of Contemporary Hospitality Management (2020) Vol. 32, Iss. 9, pp. 2857-2880
Closed Access | Times Cited: 57
Exploring the underlying factors of customer value in restaurants: A machine learning approach
Wooseok Kwon, Minwoo Lee, Ki‐Joon Back
International Journal of Hospitality Management (2020) Vol. 91, pp. 102643-102643
Closed Access | Times Cited: 54
Antecedents of consumer-brand identification in terms of belonging brands
Naci Büyükdağ, Olgun Kitapçı
Journal of Retailing and Consumer Services (2020) Vol. 59, pp. 102420-102420
Closed Access | Times Cited: 52
Creating customer value in the sharing economy: an investigation of Airbnb users and their tripographic characteristics
Kevin Kam Fung So, Hyunsu Kim, Somang Min
International Journal of Contemporary Hospitality Management (2021) Vol. 34, Iss. 1, pp. 23-45
Closed Access | Times Cited: 43
The well-being outcomes of multi-actor inter-organisational value co-creation and co-destruction within a service ecosystem
Xin Ming Stephanie Chen, Lisa Schuster, Edwina Luck
Journal of Services Marketing (2023) Vol. 37, Iss. 5, pp. 606-619
Closed Access | Times Cited: 20
NFTByBrands: Value Identification Framework for Analysis and Design of NFT Initiatives
Claire Deventer, Victor Amaral de Sousa, Lhorie Pirnay
International Journal of Electronic Commerce (2024) Vol. 28, Iss. 1, pp. 33-62
Closed Access | Times Cited: 7
Effects of service experience on customer responses to a hotel chain
Rafael Bravo, Eva Pardos Martínez, José Miguel Pina Pérez
International Journal of Contemporary Hospitality Management (2018) Vol. 31, Iss. 1, pp. 389-405
Open Access | Times Cited: 53
Self/other oriented green experiential values: Measurement and impact on hotel-consumer relationship
Ansh Gupta, Satyabhushan Dash, Abhishek Mishra
International Journal of Hospitality Management (2019) Vol. 83, pp. 159-168
Closed Access | Times Cited: 51
An empirical study of the impact of consumer emotional engagement and affective commitment in firm-hosted virtual communities
Ethel Claffey, Mairead Brady
Journal of Marketing Management (2019) Vol. 35, Iss. 11-12, pp. 1047-1079
Closed Access | Times Cited: 48
Customer value in Quick-Service Restaurants: A cross-cultural study
Martina G. Gallarza, María Eugenia Ruiz Molina, Christopher Schlosser
International Journal of Hospitality Management (2019) Vol. 85, pp. 102351-102351
Closed Access | Times Cited: 45
Do Women Make Better in Tourism and Hospitality? A Conceptual Review from A Customer Satisfaction and Service Quality Perspective
Erdoğan Koç
Journal of Quality Assurance in Hospitality & Tourism (2019) Vol. 21, Iss. 4, pp. 402-429
Closed Access | Times Cited: 43
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