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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Reframing service innovation: COVID-19 as a catalyst for imposed service innovation
Kristina Heinonen, Tore Strandvik
Journal of service management (2020) Vol. 32, Iss. 1, pp. 101-112
Closed Access | Times Cited: 250

Showing 1-25 of 250 citing articles:

The influence of social distancing on employee well-being: a conceptual framework and research agenda
Sven Tuzovic, Sertan Kabadayi
Journal of service management (2020) Vol. 32, Iss. 2, pp. 145-160
Open Access | Times Cited: 219
Unlocking the recipe for organizational resilience: A review and future research directions
Wenjia Su, Sebastian Junge
European Management Journal (2023) Vol. 41, Iss. 6, pp. 1086-1105
Closed Access | Times Cited: 65
The key role of innovation and organizational resilience in improving business performance: A mixed-methods approach
Aurora Garrido‐Moreno, Rodrigo Martín‐Rojas, Victor Jesús García Morales
International Journal of Information Management (2024) Vol. 77, pp. 102777-102777
Open Access | Times Cited: 51
Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
Jörg Finsterwalder, Volker G. Kuppelwieser
Journal of service management (2020) Vol. 31, Iss. 6, pp. 1107-1129
Closed Access | Times Cited: 128
Changes in Consumers’ Food Practices during the COVID-19 Lockdown, Implications for Diet Quality and the Food System: A Cross-Continental Comparison
Blain Murphy, Tony Benson, Amanda McCloat, et al.
Nutrients (2020) Vol. 13, Iss. 1, pp. 20-20
Open Access | Times Cited: 121
Exploring customers' responses to online service failure and recovery strategies during Covid‐19 pandemic: An actor–network theory perspective
Wilson Ozuem, Silvia Ranfagni, Michelle Willis, et al.
Psychology and Marketing (2021) Vol. 38, Iss. 9, pp. 1440-1459
Open Access | Times Cited: 97
Crisis‐induced behavior: From fear and frugality to the familiar
Steven W. Rayburn, Anthony McGeorge, Sidney Anderson, et al.
International Journal of Consumer Studies (2021) Vol. 46, Iss. 2, pp. 524-539
Closed Access | Times Cited: 90
COVID‐19 pandemic and innovation activities in the global airline industry: A review
Joseph Amankwah‐Amoah
Environment International (2021) Vol. 156, pp. 106719-106719
Open Access | Times Cited: 87
Organisational Response Strategies to COVID-19 in the Sharing Economy
Oksana Mont, Steven Curtis, Yuliya Voytenko Palgan
Sustainable Production and Consumption (2021) Vol. 28, pp. 52-70
Open Access | Times Cited: 85
Prosumers in times of crisis: definition, archetypes and implications
Bodo Lang, Rebecca Dolan, Joya A. Kemper, et al.
Journal of service management (2020) Vol. 32, Iss. 2, pp. 176-189
Closed Access | Times Cited: 83
How Michelin-starred chefs are being transformed into social bricoleurs? An online qualitative study of luxury foodservice during the pandemic crisis
Wided Batat
Journal of service management (2020) Vol. 32, Iss. 1, pp. 87-99
Closed Access | Times Cited: 78
How hotels adjust technology-based strategy to respond to COVID-19 and gain competitive productivity (CP): strategic management process and dynamic capabilities
Chun Liu, Jingjing Yang
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 9, pp. 2907-2931
Closed Access | Times Cited: 73
The impact of COVID-19 on museums in the digital era: Practices and challenges in Hong Kong
Yao Meng, Man Yin Chu, Dickson K.W. Chiu
Library Hi Tech (2022) Vol. 41, Iss. 1, pp. 130-151
Closed Access | Times Cited: 57
La adaptación de las empresas a la realidad COVID: una revisión sistemática
Miguel-Ángel García-Madurga, Ana-Julia Grilló-Méndez, Tamara Morte-Nadal
Retos (2021) Vol. 11, Iss. 21, pp. 55-70
Open Access | Times Cited: 56
Millennials’ virtual reality experiences pre- and post-COVID-19
Hyunsu Kim, Kevin Kam Fung So, Brian J. Mihalik, et al.
Journal of Hospitality and Tourism Management (2021) Vol. 48, pp. 200-209
Closed Access | Times Cited: 56
Service innovation in the restaurant sector during COVID-19: digital technologies to reduce customers' risk perception
Benedetta Esposito, Maria Rosaria Sessa, Daniela Sica, et al.
The TQM Journal (2022) Vol. 34, Iss. 7, pp. 134-164
Open Access | Times Cited: 44
Conceptual framework of strategic leadership and organizational resilience for the hospitality and tourism industry for coping with environmental uncertainty
Grace Ho, C. Y. Teresa Lam, Rob Law
Journal of Hospitality and Tourism Insights (2022) Vol. 6, Iss. 2, pp. 835-852
Closed Access | Times Cited: 43
Digital transformation, technological innovation, and operational resilience of port firms in case of supply chain disruption
He Xinhua, Wenfa Hu, Wenhui Li, et al.
Marine Pollution Bulletin (2023) Vol. 190, pp. 114811-114811
Closed Access | Times Cited: 39
Exploring the effects of service innovation ambidexterity on service design in the tourism and hospitality industry
Kayhan Tajeddini, Thilini Chathurika Gamage, Javad Tajdini, et al.
International Journal of Hospitality Management (2024) Vol. 119, pp. 103730-103730
Open Access | Times Cited: 8
Industry 4.0 and production recovery in the covid era
Monica Cugno, Rebecca Castagnoli, Giacomo Büchi, et al.
Technovation (2021) Vol. 114, pp. 102443-102443
Open Access | Times Cited: 49
COVID-19 as an entrepreneurship, innovation, digitization and digitalization accelerator: Spanish Internet domains registration analysis
Sorin Gavrila Gavrila, Antonio de Lucas Ancillo
British Food Journal (2021) Vol. 123, Iss. 10, pp. 3358-3390
Closed Access | Times Cited: 46
Adapting Service Delivery during COVID-19: Experiences of Domestic Violence Practitioners
Natasha Cortis, Ciara Smyth, kylie valentine, et al.
The British Journal of Social Work (2021) Vol. 51, Iss. 5, pp. 1779-1798
Open Access | Times Cited: 44
COVID-19 in Management Studies: A Systematic Literature Review
Michela Piccarozzi, Cecilia Silvestri, Patrizio Morganti
Sustainability (2021) Vol. 13, Iss. 7, pp. 3791-3791
Open Access | Times Cited: 42
Food service industry in the era of COVID-19: trends and research implications
Seoki Lee, Sunny Ham
Nutrition Research and Practice (2021) Vol. 15, Iss. Suppl 1, pp. S22-S22
Open Access | Times Cited: 42
Service innovativeness in retailing: Increasing the relative attractiveness during the COVID-19 pandemic
Joanna Pilawa, Lars Witell, Aku Valtakoski, et al.
Journal of Retailing and Consumer Services (2022) Vol. 67, pp. 102962-102962
Open Access | Times Cited: 37
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