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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Responding to online complaints in webcare by public organizations: the impact on continuance intention and reputation
Sandra Jacobs, Christine Liebrecht
Journal of Communication Management (2022) Vol. 27, Iss. 1, pp. 1-20
Open Access | Times Cited: 12

Showing 12 citing articles:

Understanding Gig Workers’ Perceptions of Organizational Authenticity and Transparency Through AI Management
Eugene Lee, Renee Mitson
International Journal of Strategic Communication (2025), pp. 1-31
Closed Access | Times Cited: 1
Improving Complaint Handling: The Rhetorical Turn in Defensive and Accommodative Strategies
M.J.P. van Mulken, Liza Heslenfled
Business and Professional Communication Quarterly (2025)
Closed Access
Addressing consumer complaints on social media: the effects of relational and accommodative communication strategies on consumer responses
Yeon Soo Kim, Shana Meganck, Luke Capizzo
Corporate Communications An International Journal (2025)
Closed Access
Communication Research into the Digital Society

Amsterdam University Press eBooks (2024)
Open Access | Times Cited: 2
The power of personalization: Hosts how to promote guest bookings by personalized responses
Bo Wang, Ting Jia
International Journal of Hospitality Management (2024) Vol. 120, pp. 103766-103766
Closed Access | Times Cited: 2
Protecting organizational reputation during a para-crisis: The effectiveness of conversational human voice on social media and the roles of construal level, social presence, and organizational listening
Miaohong Huang, Eyun‐Jung Ki
Public Relations Review (2023) Vol. 49, Iss. 5, pp. 102389-102389
Closed Access | Times Cited: 5
Is webcare good for business? A study of the effect of managerial response strategies to online reviews on hotel bookings
Ana Isabel Lopes, Edward C. Malthouse, Nathalie Dens, et al.
Journal of service management (2024) Vol. 35, Iss. 6, pp. 22-41
Open Access | Times Cited: 1
Organisations, Media, and Society
Toni G.L.A. van der Meer, Christian Burgers, Sandra Jacobs, et al.
Amsterdam University Press eBooks (2024), pp. 121-138
Open Access | Times Cited: 1
Automated Communication’s Impact on Strategic Communication: Implications from a Systematic Review
Teresa Weller, Irina Lock
International Journal of Strategic Communication (2024), pp. 1-22
Open Access | Times Cited: 1
The bureaucratic reputation scale: cross-country and cross-language validation
А. П. Андреева, Jürgen Willems
Public Management Review (2024), pp. 1-23
Open Access | Times Cited: 1
7. Organisations, Media, and Society
Toni G.L.A. van der Meer, Christian Burgers, Sandra Jacobs, et al.
Amsterdam University Press eBooks (2024), pp. 121-138
Open Access
Identity resilience in times of mediatization: Comparing employees’ with citizens’ perceptions of a public organization
Irina Lock, Sandra Jacobs
Public Relations Review (2023) Vol. 50, Iss. 1, pp. 102416-102416
Open Access | Times Cited: 1
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