Open Access Helper

OpenAlex Citation Counts

OpenAlex Citations Logo

OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Conversational agents in online organization–stakeholder interactions: a state-of-the-art analysis and implications for further research
Salla Syvänen, Chiara Valentini
Journal of Communication Management (2020) Vol. 24, Iss. 4, pp. 339-362
Open Access | Times Cited: 42

Showing 1-25 of 42 citing articles:

Future directions for chatbot research: an interdisciplinary research agenda
Asbjørn Følstad, Theo Araujo, Effie Lai‐Chong Law, et al.
Computing (2021) Vol. 103, Iss. 12, pp. 2915-2942
Open Access | Times Cited: 160
Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government
Polyxeni Vassilakopoulou, Arve Haug, Leif Martin Salvesen, et al.
European Journal of Information Systems (2022) Vol. 32, Iss. 1, pp. 10-22
Open Access | Times Cited: 77
Artificial intelligence and big data: ontological and communicative perspectives in multi-sectoral scenarios of modern businesses
Manpreet Arora, Roshan Lal Sharma
foresight (2022) Vol. 25, Iss. 1, pp. 126-143
Closed Access | Times Cited: 62
Network distribution and sentiment interaction: Information diffusion mechanisms between social bots and human users on social media
Meng Cai, Han Luo, Xiao Meng, et al.
Information Processing & Management (2022) Vol. 60, Iss. 2, pp. 103197-103197
Closed Access | Times Cited: 44
Software-Based Dialogue Systems: Survey, Taxonomy, and Challenges
Quim Motger, Xavier Franch, Jordi Marco
ACM Computing Surveys (2022) Vol. 55, Iss. 5, pp. 1-42
Open Access | Times Cited: 41
Serving customers through chatbots: positive and negative effects on customer experience
Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal of Service Theory and Practice (2024) Vol. 34, Iss. 2, pp. 191-215
Open Access | Times Cited: 8
Organizational Factors Affecting Successful Implementation of Chatbots for Customer Service
Juliana Jia Yu Zhang, Asbjørn Følstad, Cato Alexander Bjørkli
Journal of Internet Commerce (2021) Vol. 22, Iss. 1, pp. 122-156
Open Access | Times Cited: 45
Harnessing the power of chatbot social conversation for organizational listening: The impact on perceived transparency and organization-public relationships
Linjuan Rita Men, Alvin Zhou, Wan‐Hsiu Sunny Tsai
Journal of Public Relations Research (2022) Vol. 34, Iss. 1-2, pp. 20-44
Closed Access | Times Cited: 35
Building socially responsible conversational agents using big data to support online learning: A case with Algebra Nation
Chenglu Li, Wanli Xing, Walter L. Leite
British Journal of Educational Technology (2022) Vol. 53, Iss. 4, pp. 776-803
Closed Access | Times Cited: 32
Human-technology integration with industrial conversational agents: A conceptual architecture and a taxonomy for manufacturing
Silvia Colabianchi, Andrea Tedeschi, Francesco Costantino
Journal of Industrial Information Integration (2023) Vol. 35, pp. 100510-100510
Open Access | Times Cited: 18
Shaping corporate character via chatbot social conversation: Impact on organization-public relational outcomes
Linjuan Rita Men, Alvin Zhou, Jie Jin, et al.
Public Relations Review (2023) Vol. 49, Iss. 5, pp. 102385-102385
Closed Access | Times Cited: 14
Psychological insights into the research and practice of embodied conversational agents, chatbots and social assistive robots: a systematic meta-review
Keita Kiuchi, Kouyou Otsu, Yugo Hayashi
Behaviour and Information Technology (2023), pp. 1-41
Open Access | Times Cited: 8
Strengthening the role of communication departments: A framework for positioning communication departments at the top of and throughout organizations
Jana Brockhaus, Ansgar Zerfaß
Corporate Communications An International Journal (2021) Vol. 27, Iss. 1, pp. 53-70
Open Access | Times Cited: 19
A survey of AI ethics in business literature: Maps and trends between 2000 and 2021
Marco Tulio Daza, Usochi Joanann Ilozumba
Frontiers in Psychology (2022) Vol. 13
Open Access | Times Cited: 12
Revisiting trust in the digital era: the interplay of online trust and online dialogic communication from the practitioners' perspective
Suk Chong Tong, Fanny Fong Yee Chan
Journal of Communication Management (2022) Vol. 26, Iss. 3, pp. 271-293
Closed Access | Times Cited: 9
Prospects and risks of digitalization in public relations research: mapping recurrent narratives of a debate in fragmentation (2010–2022)
Jannik Kretschmer, Peter Winkler
Journal of Communication Management (2023)
Open Access | Times Cited: 5
RICE AlgebraBot: Lessons Learned from Designing and Developing Responsible Conversational AI using Induction, Concretization, and Exemplification to Support Algebra Learning
Chenglu Li, Wanli Xing, Yukyeong Song, et al.
Computers and Education Artificial Intelligence (2024), pp. 100338-100338
Open Access | Times Cited: 1
Design and Development of an Advising Chatbot as a Student Support Intervention in a University System
Reginald Lucien, Sanghoon Park
TechTrends (2023) Vol. 68, Iss. 1, pp. 79-90
Closed Access | Times Cited: 4
Bots in Software Development: A Systematic Literature Review and Thematic Analysis
Ricardo Moguel-Sánchez, César Sergio Martínez Palacios, Jorge Octavio Ocharán-Hernández, et al.
Programming and Computer Software (2023) Vol. 49, Iss. 8, pp. 712-734
Closed Access | Times Cited: 4
From Exclusion to Connection: The Role of Anthropomorphic Chatbots in Shaping Customer Responses Post-Social Exclusion
Xiaofeng Jia, Xinyu Zhao, Weiting Tao, et al.
Journal of Internet Commerce (2024) Vol. 23, Iss. 3, pp. 205-232
Closed Access | Times Cited: 1
Knowledge-Enhanced Conversational Agents
Fabio Caffaro, Giuseppe Rizzo
Journal of Computer Science and Technology (2024) Vol. 39, Iss. 3, pp. 585-609
Closed Access | Times Cited: 1
Automated Communication’s Impact on Strategic Communication: Implications from a Systematic Review
Teresa Weller, Irina Lock
International Journal of Strategic Communication (2024), pp. 1-22
Open Access | Times Cited: 1
Artificial Intelligence in Organizational Communication: Challenges, Opportunities, and Implications
Ib Tunby Gulbrandsen, Sine Nørholm Just
New perspectives in organizational communication (2024), pp. 51-77
Closed Access | Times Cited: 1
Travel Choices and Perceived Images Influenced by AI Interactive Approaches of Travel Apps: An Evidence From Chinese Mobile Travel Users
Tianyang Luo, Ahmad Edwin Mohamed, Noor Suhaila Yusof
SAGE Open (2024) Vol. 14, Iss. 4
Open Access | Times Cited: 1
How Can a Chatbot Support Human Resource Management? Exploring the Operational Interplay
Tina Taule, Asbjørn Følstad, Knut Inge Fostervold
Lecture notes in computer science (2022), pp. 73-89
Closed Access | Times Cited: 7
Page 1 - Next Page

Scroll to top