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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Impact of failure severity levels on satisfaction and behavior: from the perspectives of justice theory and regulatory focus theory
Sarabjit Kaur Sidhu, Fon Sim Ong, M.S. Balaji
Journal of Consumer Marketing (2023) Vol. 40, Iss. 4, pp. 535-547
Closed Access | Times Cited: 11

Showing 11 citing articles:

The role of customer forgiveness and perceived justice in restoring relationships with customers
Andreawan Honora, Kaiyu Wang, Wen‐Hai Chih
Service Business (2024) Vol. 18, Iss. 3-4, pp. 363-393
Closed Access | Times Cited: 5
From service failure to brand loyalty: evidence of service recovery paradox
Weng Marc Lim, Victor Saha, Manish Das
Journal of Brand Management (2025)
Open Access
Talking the talk: how AI voice assistants’ apology styles shape consumer satisfaction in service recovery
Yujie Chen, Yunjiao Mao
Asia Pacific Journal of Marketing and Logistics (2025)
Closed Access
A students’ behaviors in information security: Extension of Protection Motivation Theory (PMT)
Syed Shah Alam, Nilufar Ahsan, Husam Ahmad Kokash, et al.
Information Security Journal A Global Perspective (2024), pp. 1-23
Closed Access | Times Cited: 1
The Power of Branding on Reviving Ride-Hailing’s Customer Recovery after Service Failure
Wahyu Joko Priyono, Aminah Swarnawati
Journal of Consumer Sciences (2024) Vol. 9, Iss. 3, pp. 286-314
Open Access
Exploring Negative Restaurant Experiences Through an Extended Mehrabian‐Russell Model: An Attributional Perspective
Pembe Ülker, Kurtuluş Karamustafa
International Journal of Tourism Research (2024) Vol. 26, Iss. 5
Open Access
Post-recovery behavioral outcome in service recovery: a conditional mediation perspective
Md Rokonuzzaman, Muhammad Musharuf Hossain Mollah, Ahasan Harun
Marketing Intelligence & Planning (2024)
Closed Access
Effects of employee competency on customer loyalty via justice perception and customer affection in Indian banks: do gender and failure severity moderate such relations?
Akuthota Sankar Rao, Damodar Suar, Bimal Kishore Sahoo
The TQM Journal (2024)
Closed Access
EXAMINANDO OS ANTECEDENTES DA RECUPERAÇÃO DE SERVIÇO COCRIADA E SUA RELAÇÃO COM A SATISFAÇÃO DO CONSUMIDOR
Mikaela Daiane Prestes Floriano
Revista Alcance (2023) Vol. 30, Iss. 1(Jan./Abr.), pp. 33-52
Open Access
EXAMINANDO OS ANTECEDENTES DA RECUPERAÇÃO DE SERVIÇO COCRIADA E SUA RELAÇÃO COM A SATISFAÇÃO DO CONSUMIDOR
Mikaela Daiane Prestes Floriano
Revista Alcance (2023) Vol. 30, Iss. 1(Jan/Abr), pp. 33-52
Open Access
توسيط تسامح عملاء البنوك في العلاقة بين العدالة المدركة لإصلاح الخدمة ونواياهم للمشاركة في خلق القيمة
محمد عبد النبى خشان
Deleted Journal (2023) Vol. 47, Iss. 4, pp. 356-430
Open Access
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