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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Artificial intelligence in customer relationship management: literature review and future research directions
Cristina Ledro, Anna Nosella, Andrea Vinelli
Journal of Business and Industrial Marketing (2022) Vol. 37, Iss. 13, pp. 48-63
Open Access | Times Cited: 116

Showing 1-25 of 116 citing articles:

Investigating the Influence of Artificial Intelligence on Business Value in the Digital Era of Strategy: A Literature Review
Nikolaos-Alexandros Perifanis, Fotis Kitsios
Information (2023) Vol. 14, Iss. 2, pp. 85-85
Open Access | Times Cited: 200
Artificial Intelligence in Costumer Acquisition
Mustapha Elhissoufi, Lhoussaine Alla
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 1-22
Closed Access | Times Cited: 23
AI-ENABLED CUSTOMER EXPERIENCE ENHANCEMENT IN BUSINESS
Sunday Tubokirifuruar Tula, Azeez Jason Kess-Momoh, Ganiyu Bolawale Omotoye, et al.
Computer Science & IT Research Journal (2024) Vol. 5, Iss. 2, pp. 365-389
Open Access | Times Cited: 21
Technology readiness of B2B firms and AI-based customer relationship management capability for enhancing social sustainability performance
Muhammad Sabbir Rahman, Surajit Bag, Shivam Gupta, et al.
Journal of Business Research (2022) Vol. 156, pp. 113525-113525
Open Access | Times Cited: 63
Hyper-personalization for enhancing customer loyalty and satisfaction in Customer Relationship Management (CRM) systems
Nitin Liladhar Rane, Saurabh Choudhary, Jayesh Rane
SSRN Electronic Journal (2023)
Closed Access | Times Cited: 36
Decoding the ChatGPT mystery: A comprehensive exploration of factors driving AI language model adoption
Hyeon Jo
Information Development (2023)
Closed Access | Times Cited: 29
AI-powered growth hacking: benefits, challenges and pathways
Gabriele Santoro, Fauzia Jabeen, Tomáš Klieštik, et al.
Management Decision (2024)
Closed Access | Times Cited: 11
Leveraging artificial intelligence in firm-generated online customer communities: a framework and future research agenda
Candice L. Marti, Huimin Liu, Gurpreet Kour, et al.
Journal of service management (2024) Vol. 35, Iss. 3, pp. 438-458
Closed Access | Times Cited: 9
Artificial intelligence (AI) and strategic planning process within VUCA environments: a research agenda and guidelines
Roberto Biloslavo, David Edgar, Erhan Aydın, et al.
Management Decision (2024)
Open Access | Times Cited: 9
Time Series Forecasting with LLMs: Understanding and Enhancing Model Capabilities
Hua Tang, Chong Zhang, Mingyu Jin, et al.
ACM SIGKDD Explorations Newsletter (2025) Vol. 26, Iss. 2, pp. 109-118
Closed Access | Times Cited: 1
Adoption of AI integrated partner relationship management (AI-PRM) in B2B sales channels: Exploratory study
Sheshadri Chatterjee, Ranjan Chaudhuri, Demetris Vrontis, et al.
Industrial Marketing Management (2023) Vol. 109, pp. 164-173
Open Access | Times Cited: 20
Critical analysis of the impact of artificial intelligence integration with cutting-edge technologies for production systems
Vincenzo Varriale, Antonello Cammarano, Francesca Michelino, et al.
Journal of Intelligent Manufacturing (2023)
Open Access | Times Cited: 19
Artificial Intelligence in Sales and Marketing: Enhancing Customer Satisfaction, Experience and Loyalty
Nitin Rane, Mallikarjuna Paramesha, Saurabh Choudhary, et al.
SSRN Electronic Journal (2024)
Closed Access | Times Cited: 7
Mapping the entrepreneurship ecosystem scholarship: current state and future directions
Jeffrey Muldoon, Younggeun Lee, Eric W. Liguori, et al.
International Entrepreneurship and Management Journal (2024) Vol. 20, Iss. 4, pp. 3035-3080
Closed Access | Times Cited: 6
Artificial Intelligence (AI)-based Customer Relationship Management (CRM): a comprehensive bibliometric and systematic literature review with outlook on future research
Dervis Ozay, Mohammad Jahanbakht, Atefeh Shoomal, et al.
Enterprise Information Systems (2024) Vol. 18, Iss. 7
Closed Access | Times Cited: 6
A literature review of artificial intelligence research in business and management using machine learning and ChatGPT
Nazmiye Guler, Samuel N. Kirshner, Richard Vidgen
Data and Information Management (2024) Vol. 8, Iss. 3, pp. 100076-100076
Open Access | Times Cited: 6
Artificial intelligence in customer retention: a bibliometric analysis and future research framework
Chetanya Singh, Manoj Kumar Dash, Rajendra Sahu, et al.
Kybernetes (2023) Vol. 53, Iss. 11, pp. 4863-4888
Closed Access | Times Cited: 15
The Impact of AI-enabled CRM Systems on Organizational Competitive Advantage: A mixed-method approach using BERTopic and PLS-SEM
Joon Woo Yoo, Junsung Park, Heejun Park
Heliyon (2024) Vol. 10, Iss. 16, pp. e36392-e36392
Open Access | Times Cited: 5
The impact of customer-focus on the performance of business organizations: evidence from SMEs in an emerging West African economy
Kwabena Abrokwah-Larbi
African Journal of Economic and Management Studies (2023) Vol. 15, Iss. 1, pp. 31-59
Open Access | Times Cited: 12
The relationship between marketing capabilities and financial performance: the moderating role of customer relationship management in Jordanian SMES
Hamzeh Alhawamdeh, Mahmoud Abdel Muhsen Irsheid Alafeef, Mohammad Abdel Mohsen Al-Afeef, et al.
Cogent Business & Management (2024) Vol. 11, Iss. 1
Open Access | Times Cited: 4
Customer Satisfaction in Hospitality Marketing From a Technological Perspective
Iva Rani Das, ABM Shahidul Islam, Mohammad Badruddoza Talukder
Advances in hospitality, tourism and the services industry (AHTSI) book series (2024), pp. 383-407
Closed Access | Times Cited: 4
Embracing AI in libraries: a strategic approach for India’s evolving library landscape
Prafull Malakar, Leeladharan Manavalan, Palak Jain, et al.
Library Hi Tech News (2025)
Closed Access
Closing the Gap: Advancing service management in the hospitality and tourism industry amidst the AI revolution
Anna S. Mattila, Laurie Wu, Peihao Wang
Journal of Hospitality and Tourism Management (2025) Vol. 62, pp. 237-245
Closed Access
The Landscape of CRM Research: A Bibliometric Analysis of Key Trends and Future Directions
Shaista Jabeen
Journal of Relationship Marketing (2025), pp. 1-41
Closed Access
The Use of Support Vector Machine to Classify Potential Customers for the Wealth Management of a Bank
Chien-Hung Lai, Yi‐Ling Lin, J. J. Po-An Hsieh, et al.
(2025), pp. 32-32
Open Access
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