OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
The effects of AI service quality and AI function-customer ability fit on customer's overall co-creation experience
Xue Yang
Industrial Management & Data Systems (2023) Vol. 123, Iss. 6, pp. 1717-1735
Closed Access | Times Cited: 24
Xue Yang
Industrial Management & Data Systems (2023) Vol. 123, Iss. 6, pp. 1717-1735
Closed Access | Times Cited: 24
Showing 24 citing articles:
Transforming metaverse marketing into strategic agility in SMEs through mediating roles of IMT and CI: theoretical framework and research propositions
Kwabena Abrokwah-Larbi
Journal of Contemporary Marketing Science (2024) Vol. 7, Iss. 1, pp. 56-83
Closed Access | Times Cited: 16
Kwabena Abrokwah-Larbi
Journal of Contemporary Marketing Science (2024) Vol. 7, Iss. 1, pp. 56-83
Closed Access | Times Cited: 16
Leveraging artificial intelligence in firm-generated online customer communities: a framework and future research agenda
Candice L. Marti, Huimin Liu, Gurpreet Kour, et al.
Journal of service management (2024) Vol. 35, Iss. 3, pp. 438-458
Closed Access | Times Cited: 9
Candice L. Marti, Huimin Liu, Gurpreet Kour, et al.
Journal of service management (2024) Vol. 35, Iss. 3, pp. 438-458
Closed Access | Times Cited: 9
Implementing AI in banking customer service: A review of current trends and future applications
Lawrence Damilare Oyeniyi, Chinonye Esther Ugochukwu, Noluthando Zamanjomane Mhlongo
International Journal of Science and Research Archive (2024) Vol. 11, Iss. 2, pp. 1492-1509
Open Access | Times Cited: 8
Lawrence Damilare Oyeniyi, Chinonye Esther Ugochukwu, Noluthando Zamanjomane Mhlongo
International Journal of Science and Research Archive (2024) Vol. 11, Iss. 2, pp. 1492-1509
Open Access | Times Cited: 8
Artificial intelligence features and expectation confirmation theory in digital banking apps: Gen Y and Z perspective
Puneett Bhatnagr, Anupama Rajesh
Management Decision (2024)
Closed Access | Times Cited: 8
Puneett Bhatnagr, Anupama Rajesh
Management Decision (2024)
Closed Access | Times Cited: 8
Transforming Digital Marketing with Generative AI
Tasin Islam, Alina Miron, Monomita Nandy, et al.
Computers (2024) Vol. 13, Iss. 7, pp. 168-168
Open Access | Times Cited: 8
Tasin Islam, Alina Miron, Monomita Nandy, et al.
Computers (2024) Vol. 13, Iss. 7, pp. 168-168
Open Access | Times Cited: 8
Impact of AI on Customer Experience in Video Streaming Services: A Focus on Personalization and Trust
Saif Ahmed, Norzalita Abd Aziz
International Journal of Human-Computer Interaction (2024), pp. 1-20
Closed Access | Times Cited: 8
Saif Ahmed, Norzalita Abd Aziz
International Journal of Human-Computer Interaction (2024), pp. 1-20
Closed Access | Times Cited: 8
Service Quality in the Age of Artificial Intelligence
Timilehin Olasoji Olubiyi
Advances in computational intelligence and robotics book series (2025), pp. 339-358
Closed Access
Timilehin Olasoji Olubiyi
Advances in computational intelligence and robotics book series (2025), pp. 339-358
Closed Access
Examining the limitations of AI in business and the need for human insights using Interpretive Structural Modelling
Mohammad Alawamleh, Natalie Shammas, Kamal Jamal Alawamleh, et al.
Journal of Open Innovation Technology Market and Complexity (2024) Vol. 10, Iss. 3, pp. 100338-100338
Open Access | Times Cited: 4
Mohammad Alawamleh, Natalie Shammas, Kamal Jamal Alawamleh, et al.
Journal of Open Innovation Technology Market and Complexity (2024) Vol. 10, Iss. 3, pp. 100338-100338
Open Access | Times Cited: 4
Continuous intention usage of artificial intelligence enabled digital banks: a review of expectation confirmation model
Puneett Bhatnagr, Anupama Rajesh, Richa Misra
Journal of Enterprise Information Management (2024) Vol. 37, Iss. 6, pp. 1763-1787
Closed Access | Times Cited: 4
Puneett Bhatnagr, Anupama Rajesh, Richa Misra
Journal of Enterprise Information Management (2024) Vol. 37, Iss. 6, pp. 1763-1787
Closed Access | Times Cited: 4
Text analytics for co-creation in public sector organizations: a literature review-based research framework
Nina Rizun, Aleksandra Revina, Noella Edelmann
Artificial Intelligence Review (2025) Vol. 58, Iss. 4
Open Access
Nina Rizun, Aleksandra Revina, Noella Edelmann
Artificial Intelligence Review (2025) Vol. 58, Iss. 4
Open Access
Festivals in Age of AI: Smarter Crowds, Happier Fans
Jo�ão M. Lopes, Ilda Massano‐Cardoso, Camila Granadeiro
Tourism and Hospitality (2025) Vol. 6, Iss. 1, pp. 35-35
Open Access
Jo�ão M. Lopes, Ilda Massano‐Cardoso, Camila Granadeiro
Tourism and Hospitality (2025) Vol. 6, Iss. 1, pp. 35-35
Open Access
Navigating the human-digital nexus: understanding consumer intentions with AI anchors in live commerce
D. Zhong, Feng Wu, Zhuo Huang, et al.
Behaviour and Information Technology (2025), pp. 1-16
Closed Access
D. Zhong, Feng Wu, Zhuo Huang, et al.
Behaviour and Information Technology (2025), pp. 1-16
Closed Access
Using SOR theory to examine the impact of AI Chatbot quality on Gen Z’s satisfaction and advocacy within the fast-food sector
Ahmed Mostafa Abdelwaged Elayat, Reem Mohamed Elalfy
Young Consumers Insight and Ideas for Responsible Marketers (2025) Vol. 26, Iss. 2, pp. 352-383
Closed Access
Ahmed Mostafa Abdelwaged Elayat, Reem Mohamed Elalfy
Young Consumers Insight and Ideas for Responsible Marketers (2025) Vol. 26, Iss. 2, pp. 352-383
Closed Access
Unveiling the Impact of AI Technological Anxiety on the Marketers' Intention to Adopt Generative AI
Tao Meng, Xiaofei Li, Faizan Alam, et al.
Journal of Global Information Management (2025) Vol. 33, Iss. 1, pp. 1-22
Open Access
Tao Meng, Xiaofei Li, Faizan Alam, et al.
Journal of Global Information Management (2025) Vol. 33, Iss. 1, pp. 1-22
Open Access
Fintech Innovations
Early Ridho Kismawadi, Mohammad Irfan, Uun Dwi Al Muddatstsir, et al.
Advances in finance, accounting, and economics book series (2023), pp. 35-58
Closed Access | Times Cited: 9
Early Ridho Kismawadi, Mohammad Irfan, Uun Dwi Al Muddatstsir, et al.
Advances in finance, accounting, and economics book series (2023), pp. 35-58
Closed Access | Times Cited: 9
A BUSINESS INTELLIGENCE STRUCTURAL EQUATION MODEL ON MEASURING THE RELATIONSHIP BETWEEN CUSTOMER INTELLIGENCE, MARKETING INTELLIGENCE, AND EMPLOYEE INTELLIGENCE, AND ITS EFFECT ON OPERATIONAL PERFORMANCE OF ORGANISATION
N. Geetha, Gopal Krishna U M
ShodhKosh Journal of Visual and Performing Arts (2024) Vol. 5, Iss. 1
Closed Access | Times Cited: 1
N. Geetha, Gopal Krishna U M
ShodhKosh Journal of Visual and Performing Arts (2024) Vol. 5, Iss. 1
Closed Access | Times Cited: 1
Hizmet Kalitesi, Müşteri Memnuniyeti ve Davranış Niyetinin Turizm Sektörü Kapsamında Değerlendirilmesi
Adem Kazan, Erkan Güneş
Özgür Yayınları eBooks (2023)
Open Access | Times Cited: 2
Adem Kazan, Erkan Güneş
Özgür Yayınları eBooks (2023)
Open Access | Times Cited: 2
Evaluating omni channel retailing in the emergence of industry 5.0: A perspective of South Asian generation Z
Vardhan Choubey, Ayush Gautam
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 2, pp. 100257-100257
Open Access
Vardhan Choubey, Ayush Gautam
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 2, pp. 100257-100257
Open Access
DEVELOPING A COBOTIC MODEL FOR EMPLOYEE AND CUSTOMER ENGAGEMENT
John Habib, Catherine Prentice, Park Thaichon, et al.
Tourism and hospitality industry/Tourism & hospitality industry ... (2024) Vol. 14, pp. 195-203
Closed Access
John Habib, Catherine Prentice, Park Thaichon, et al.
Tourism and hospitality industry/Tourism & hospitality industry ... (2024) Vol. 14, pp. 195-203
Closed Access
Impact of artificial intelligence-enabled service quality on user consumption value and continuous intention to use mobile fitness applications: Evidence from China
Jung-Chieh Lee, Zitong Gao, Liangnan Xiong
Information Development (2024)
Closed Access
Jung-Chieh Lee, Zitong Gao, Liangnan Xiong
Information Development (2024)
Closed Access
More Than Brands, Friends
Sandra Ferreira, Olga Pereira
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 287-308
Closed Access
Sandra Ferreira, Olga Pereira
Advances in marketing, customer relationship management, and e-services book series (2024), pp. 287-308
Closed Access
Value cocreation and codestruction in artificial intelligence-enabled service interactions: literature review and research agenda
Eduardo Coelho, Josivânia Silva Farias
Spanish Journal of Marketing - ESIC (2024)
Closed Access
Eduardo Coelho, Josivânia Silva Farias
Spanish Journal of Marketing - ESIC (2024)
Closed Access
Mobile business apps and employee productivity
Md Rokonuzzaman, Abdullah Alhidari, Ahasan Harun, et al.
Industrial Management & Data Systems (2023) Vol. 124, Iss. 2, pp. 859-889
Closed Access | Times Cited: 1
Md Rokonuzzaman, Abdullah Alhidari, Ahasan Harun, et al.
Industrial Management & Data Systems (2023) Vol. 124, Iss. 2, pp. 859-889
Closed Access | Times Cited: 1
Turizm Araştırmaları II
Davut Uysal, Murat Nazlı, Evla Mutlu, et al.
Özgür Yayınları eBooks (2023)
Open Access
Davut Uysal, Murat Nazlı, Evla Mutlu, et al.
Özgür Yayınları eBooks (2023)
Open Access
