OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Framing the customer journey: touch point categories and decision-making process stages
Angela Towers, Neil Towers
International Journal of Retail & Distribution Management (2021) Vol. 50, Iss. 3, pp. 317-341
Open Access | Times Cited: 13
Angela Towers, Neil Towers
International Journal of Retail & Distribution Management (2021) Vol. 50, Iss. 3, pp. 317-341
Open Access | Times Cited: 13
Showing 13 citing articles:
Metaverse retailing and the customer experience journey: a case study approach
Bethan Alexander, Marta Blázquez, Courtney Chrimes
International Journal of Retail & Distribution Management (2025)
Closed Access
Bethan Alexander, Marta Blázquez, Courtney Chrimes
International Journal of Retail & Distribution Management (2025)
Closed Access
Rise of the Machines: Customer Preference for Service Robots Across Different Settings
J. J. Wen, Michael Breazeale, Joel E. Collier
Journal of Consumer Behaviour (2025)
Closed Access
J. J. Wen, Michael Breazeale, Joel E. Collier
Journal of Consumer Behaviour (2025)
Closed Access
The Different Phases of the Omnichannel Consumer Buying Journey: A Systematic Literature Review and Future Research Directions
Thales Stevan Guedes Furquim, Claudimar Pereira da Veiga, Cássia Rita Pereira da Veiga, et al.
Journal of theoretical and applied electronic commerce research (2022) Vol. 18, Iss. 1, pp. 79-104
Open Access | Times Cited: 18
Thales Stevan Guedes Furquim, Claudimar Pereira da Veiga, Cássia Rita Pereira da Veiga, et al.
Journal of theoretical and applied electronic commerce research (2022) Vol. 18, Iss. 1, pp. 79-104
Open Access | Times Cited: 18
How footwear companies can use online CX to WOW customers
Susana Costa e Silva, Joana Carmo Dias, Beatriz Braga
International Journal of Retail & Distribution Management (2023) Vol. 51, Iss. 4, pp. 465-483
Open Access | Times Cited: 9
Susana Costa e Silva, Joana Carmo Dias, Beatriz Braga
International Journal of Retail & Distribution Management (2023) Vol. 51, Iss. 4, pp. 465-483
Open Access | Times Cited: 9
Packaging journey from retail to home: how the meaning of sustainability for colour transforms
Sanna Sekki, Hannele Kauppinen‐Räisänen, Eliisa Kylkilahti, et al.
International Journal of Retail & Distribution Management (2023) Vol. 51, Iss. 13, pp. 47-63
Open Access | Times Cited: 9
Sanna Sekki, Hannele Kauppinen‐Räisänen, Eliisa Kylkilahti, et al.
International Journal of Retail & Distribution Management (2023) Vol. 51, Iss. 13, pp. 47-63
Open Access | Times Cited: 9
NFC m-payment as a driver for customer loyalty towards retailers amongst Generation Z
Mónika-Anetta Alt, Irma Agárdi
International Journal of Retail & Distribution Management (2022) Vol. 51, Iss. 3, pp. 347-365
Closed Access | Times Cited: 11
Mónika-Anetta Alt, Irma Agárdi
International Journal of Retail & Distribution Management (2022) Vol. 51, Iss. 3, pp. 347-365
Closed Access | Times Cited: 11
Deciphering factors that make a narcissistically loved salon brand
Abhigyan Sarkar, Juhi Gahlot Sarkar, Kokil Jain, et al.
International Journal of Retail & Distribution Management (2023) Vol. 51, Iss. 11, pp. 1497-1515
Closed Access | Times Cited: 4
Abhigyan Sarkar, Juhi Gahlot Sarkar, Kokil Jain, et al.
International Journal of Retail & Distribution Management (2023) Vol. 51, Iss. 11, pp. 1497-1515
Closed Access | Times Cited: 4
СУТНІСТЬ ТА ВИДИ ТОЧОК КОНТАКТУ БРЕНДУ ЗІ СПОЖИВАЧАМИ
Iryna Boіko, Наталія Скригун, Назарій Навроцький
Економіка та суспільство (2024), Iss. 59
Open Access
Iryna Boіko, Наталія Скригун, Назарій Навроцький
Економіка та суспільство (2024), Iss. 59
Open Access
Leveraging Process Mining to Identify Bottlenecks in Online Applications: A Case Study with Generalizable Insights
Anake Nammakhunt, Tommanee Sooksai, Anuwat Jaidee, et al.
(2024), pp. 1-8
Closed Access
Anake Nammakhunt, Tommanee Sooksai, Anuwat Jaidee, et al.
(2024), pp. 1-8
Closed Access
Getting users out of the loop: Key factors to surpass the messy middle point
Eliza Nichifor, G. Brătucu, Ioana Bianca Chițu, et al.
Electronic Commerce Research and Applications (2023) Vol. 59, pp. 101264-101264
Closed Access | Times Cited: 1
Eliza Nichifor, G. Brătucu, Ioana Bianca Chițu, et al.
Electronic Commerce Research and Applications (2023) Vol. 59, pp. 101264-101264
Closed Access | Times Cited: 1
Augmented Reality Versus Web-Based Shopping: How Does Ar Improve User Experience and Online Purchase Intention
Fatemeh Zare Ebrahimabad, Hamid Reza Yazdani, Amin Hakim, et al.
(2023)
Closed Access | Times Cited: 1
Fatemeh Zare Ebrahimabad, Hamid Reza Yazdani, Amin Hakim, et al.
(2023)
Closed Access | Times Cited: 1
Evaluating the Benefits of Omnichannel Retail
Beatrice Failli Forzoni, Ana Reyes-Menéndez, Beatriz Rodríguez Herráez
Advances in logistics, operations, and management science book series (2022), pp. 176-203
Closed Access | Times Cited: 2
Beatrice Failli Forzoni, Ana Reyes-Menéndez, Beatriz Rodríguez Herráez
Advances in logistics, operations, and management science book series (2022), pp. 176-203
Closed Access | Times Cited: 2
Personalization instruments management based on the classification at CJM stages in online retail
Economics and Environmental Management (2023)
Open Access
Economics and Environmental Management (2023)
Open Access
