OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!
If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.
Requested Article:
Complaint management: comparison between traditional and digital banks and the benefits of using management systems for improvement
Pedro G.C. Pio, Tiago Fonseca Albuquerque Cavalcanti Sigahi, Izabela Simon Rampasso, et al.
International Journal of Productivity and Performance Management (2023) Vol. 73, Iss. 4, pp. 1050-1070
Open Access | Times Cited: 8
Pedro G.C. Pio, Tiago Fonseca Albuquerque Cavalcanti Sigahi, Izabela Simon Rampasso, et al.
International Journal of Productivity and Performance Management (2023) Vol. 73, Iss. 4, pp. 1050-1070
Open Access | Times Cited: 8
Showing 8 citing articles:
Impacts of digitization on operational efficiency in the banking sector: Thematic analysis and research agenda proposal
Luiz Antonio Bueno, Tiago Fonseca Albuquerque Cavalcanti Sigahi, Izabela Simon Rampasso, et al.
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 1, pp. 100230-100230
Open Access | Times Cited: 19
Luiz Antonio Bueno, Tiago Fonseca Albuquerque Cavalcanti Sigahi, Izabela Simon Rampasso, et al.
International Journal of Information Management Data Insights (2024) Vol. 4, Iss. 1, pp. 100230-100230
Open Access | Times Cited: 19
Think Before You Classify: The Rise of Reasoning Large Language Models for Consumer Complaint Detection and Classification
Konstantinos I. Roumeliotis, Nikolaos D. Tselikas, Dimitrios Κ. Nasiopoulos
Electronics (2025) Vol. 14, Iss. 6, pp. 1070-1070
Open Access
Konstantinos I. Roumeliotis, Nikolaos D. Tselikas, Dimitrios Κ. Nasiopoulos
Electronics (2025) Vol. 14, Iss. 6, pp. 1070-1070
Open Access
How Does the Nexus Between Digitalization and Banking Performance Drive Digital Transformation in Central and Eastern European Countries?
Alina Georgiana Manta, Roxana Maria Bâdîrcea, Claudia Gherțescu, et al.
Electronics (2024) Vol. 13, Iss. 22, pp. 4383-4383
Open Access | Times Cited: 2
Alina Georgiana Manta, Roxana Maria Bâdîrcea, Claudia Gherțescu, et al.
Electronics (2024) Vol. 13, Iss. 22, pp. 4383-4383
Open Access | Times Cited: 2
How Does the Digitalization Strategy Affect Bank Efficiency in Industry 4.0? A Bibliometric Analysis
Claudia Gherțescu, Alina Georgiana Manta, Roxana Maria Bâdîrcea, et al.
Systems (2024) Vol. 12, Iss. 11, pp. 492-492
Open Access | Times Cited: 2
Claudia Gherțescu, Alina Georgiana Manta, Roxana Maria Bâdîrcea, et al.
Systems (2024) Vol. 12, Iss. 11, pp. 492-492
Open Access | Times Cited: 2
Understanding the challenges of entrepreneurship in emerging economies: a grey systems-based study with entrepreneurs in Brazil
Wilhelm K.K. Abreu, Tiago Fonseca Albuquerque Cavalcanti Sigahi, Izabela Simon Rampasso, et al.
Journal of Modelling in Management (2024)
Closed Access | Times Cited: 1
Wilhelm K.K. Abreu, Tiago Fonseca Albuquerque Cavalcanti Sigahi, Izabela Simon Rampasso, et al.
Journal of Modelling in Management (2024)
Closed Access | Times Cited: 1
Optimal data-driven strategy for in-house and outsourced technological innovations by open banking APIs
Vinícius Dezem, Swati Sachan, Marcelo Álvaro da Silva Macedo, et al.
Future Business Journal (2024) Vol. 10, Iss. 1
Closed Access | Times Cited: 1
Vinícius Dezem, Swati Sachan, Marcelo Álvaro da Silva Macedo, et al.
Future Business Journal (2024) Vol. 10, Iss. 1
Closed Access | Times Cited: 1
Complaint Management through the E-State Portal: Is Digitalization Actually Beneficial?
Elif Üstündağlı Erten
(2024), pp. 1-1
Open Access
Elif Üstündağlı Erten
(2024), pp. 1-1
Open Access
Issues and Challenges of Digital Banking System
Sarita Kumari Singh, Prasant Kumar Pattnaik, Sasmita Samanta
Algorithms for intelligent systems (2024), pp. 67-81
Closed Access
Sarita Kumari Singh, Prasant Kumar Pattnaik, Sasmita Samanta
Algorithms for intelligent systems (2024), pp. 67-81
Closed Access
