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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Hospitality-based service recovery, outcome favourability, satisfaction with service recovery and consequent customer loyalty: an empirical analysis
Ghazal Shams, Raouf Ahmad Rather, Mohsin Abdur Rehman, et al.
International Journal of Culture Tourism and Hospitality Research (2020) Vol. 15, Iss. 2, pp. 266-284
Closed Access | Times Cited: 42

Showing 1-25 of 42 citing articles:

Demystifying the effects of perceived risk and fear on customer engagement, co-creation and revisit intention during COVID-19: A protection motivation theory approach
Raouf Ahmad Rather
Journal of Destination Marketing & Management (2021) Vol. 20, pp. 100564-100564
Closed Access | Times Cited: 249
Monitoring the impacts of tourism-based social media, risk perception and fear on tourist’s attitude and revisiting behaviour in the wake of COVID-19 pandemic
Raouf Ahmad Rather
Current Issues in Tourism (2021) Vol. 24, Iss. 23, pp. 3275-3283
Closed Access | Times Cited: 225
Customers’ service-related engagement, experience, and behavioral intent: Moderating role of age
Raouf Ahmad Rather, Linda D. Hollebeek
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102453-102453
Closed Access | Times Cited: 201
Tourist's engagement in eco-tourism: A review and research agenda
Indrani Paul, Gobinda Roy
Journal of Hospitality and Tourism Management (2023) Vol. 54, pp. 316-328
Closed Access | Times Cited: 43
Perceived Experience, Perceived Value and Customer Satisfaction as Antecedents to Loyalty among Hotel Guests
Daly Paulose, Ayesha Shakeel
Journal of Quality Assurance in Hospitality & Tourism (2021) Vol. 23, Iss. 2, pp. 447-481
Closed Access | Times Cited: 99
Eliciting consumer-engagement and experience to foster consumer-based-brand-equity: moderation of perceived-health-beliefs
Mir Shahid Satar, Raouf Ahmad Rather, Shakir Hussain Parrey, et al.
Service Industries Journal (2023), pp. 1-26
Closed Access | Times Cited: 26
A bibliometric and visual analysis of revisit intention research in hospitality and tourism
Urooj Zulfiqar, Alhamzah F. Abbas, Attia Aman‐Ullah, et al.
Journal of Tourism Futures (2024)
Open Access | Times Cited: 9
Service recovery performance and repurchase intentions: the mediation effect of service quality at KFC
George Kofi Amoako, Livingstone Divine Caesar, Robert Kwame Dzogbenuku, et al.
Journal of Hospitality and Tourism Insights (2021) Vol. 6, Iss. 1, pp. 110-130
Closed Access | Times Cited: 44
Testing self-congruity theory in Bektashi faith destinations: The roles of memorable tourism experience and destination attachment
İbrahim Çifçi
Journal Of Vacation Marketing (2021) Vol. 28, Iss. 1, pp. 3-19
Closed Access | Times Cited: 41
How luxury brands build customer-based brand equity through phygital experience
Hyowon Hyun, Jungkun Park, Matthew Hawkins, et al.
Journal of Strategic Marketing (2022) Vol. 32, Iss. 8, pp. 1195-1219
Closed Access | Times Cited: 31
Does gamification effect customer brand engagement and co-creation during pandemic? A moderated-mediation analysis
Raouf Ahmad Rather, Shakir Hussain Parrey, Rafia Gulzar, et al.
Journal of Global Scholars of Marketing Science (2022) Vol. 33, Iss. 2, pp. 285-311
Closed Access | Times Cited: 29
Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach
Aman Kumar, Amit Shankar
Australasian Marketing Journal (AMJ) (2023)
Closed Access | Times Cited: 19
Eliciting the Nexus Between Hotel Service Attributes and Customer Advocacy: Moderating Effect of Brand Resonance
Muhammad Haroon Shoukat, Kareem M. Selem, Hossein Olya, et al.
Journal of Quality Assurance in Hospitality & Tourism (2025), pp. 1-26
Closed Access
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine
Kuo‐Yan Wang, Mu-Lan Ma, Jing Yu
Service Business (2021) Vol. 15, Iss. 2, pp. 335-368
Open Access | Times Cited: 27
Investigating the effects of service recovery strategies on consumer forgiveness and post-trust in the food delivery sector
Martin Gannon, Babak Taheri, Jamie Thompson, et al.
International Journal of Hospitality Management (2022) Vol. 107, pp. 103341-103341
Open Access | Times Cited: 20
Integrating the Commitment-Trust Theory to Gauge Customers Loyalty in Riding Services
Muhammad Farrukh Abid, Junaid Siddique, Amir Gulzar, et al.
Journal of Promotion Management (2022) Vol. 29, Iss. 3, pp. 305-337
Closed Access | Times Cited: 19
Curvilinear relationship between customer engagement and responses to service failures
Yun-Na Park, Taeshik Gong
Service Industries Journal (2023), pp. 1-27
Closed Access | Times Cited: 11
The effects of the aesthetics and composition of hotels’ digital photo images on online booking decisions
Pedro Cuesta Valiño, Sergey Kazakov, Pablo Gutiérrez Rodríguez, et al.
Humanities and Social Sciences Communications (2023) Vol. 10, Iss. 1
Open Access | Times Cited: 11
Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing
Yan Song, Yifan Xiu, Zhou Li-ping, et al.
Journal of Retailing and Consumer Services (2024) Vol. 81, pp. 103968-103968
Closed Access | Times Cited: 3
The COVID-19 pandemic and repurchase intention in building brand engagement in the airline industry
Mohammadjavad Shabankareh, Jagangir Hamzavi, Alireza Ranjbaran, et al.
Journal of Hospitality and Tourism Insights (2023) Vol. 7, Iss. 1, pp. 626-650
Closed Access | Times Cited: 9
Distinguishing between the impact of social media public and private compliments on customers’ future service recovery expectations
Sıddık Bozkurt, David Gligor
Journal of Retailing and Consumer Services (2021) Vol. 60, pp. 102448-102448
Closed Access | Times Cited: 15
Why Should Hotels Become More Environmentally Friendly? Does Gender Matter in Customer Feedback?
Jintanee Ru-zhe, Somnuk Aujirapongpan, Kullada Phetvaroon, et al.
ABAC Journal (2023) Vol. 43, Iss. 4
Open Access | Times Cited: 5
Hospitality Discourse on Social Media: Evaluating Online Complaints and Service Recovery for Luxury Hotels
Yau Ni Wan, Gail Forey
Journal of Language Teaching and Research (2024) Vol. 15, Iss. 2, pp. 364-373
Open Access | Times Cited: 1
Marka Güveni ve Müşteri Vatandaşlık Davranışı Arasındaki İlişki: Hizmet Telafisinin Düzenleyici Etkisi
Çağla Pınar Utkutuğ, Ayşegül Ermeç Sertoğlu
Trends in Business and Economics (2024) Vol. 38, Iss. 2, pp. 92-101
Open Access | Times Cited: 1
SERVICE RECOVERY AND NET PROMOTER SCORE IN THE TRANSPORTATION SECTOR OF NIGERIA
Amawhe Peter Egwainiovo, OLUFOLAHAN Omayeli Mary
International Journal of Management & Entrepreneurship Research (2024) Vol. 6, Iss. 4, pp. 1326-1340
Open Access | Times Cited: 1
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