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OpenAlex Citation Counts

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OpenAlex is a bibliographic catalogue of scientific papers, authors and institutions accessible in open access mode, named after the Library of Alexandria. It's citation coverage is excellent and I hope you will find utility in this listing of citing articles!

If you click the article title, you'll navigate to the article, as listed in CrossRef. If you click the Open Access links, you'll navigate to the "best Open Access location". Clicking the citation count will open this listing for that article. Lastly at the bottom of the page, you'll find basic pagination options.

Requested Article:

Service robots and COVID-19: exploring perceptions of prevention efficacy at hotels in generation Z
Jaime Romero, Nora Lado
International Journal of Contemporary Hospitality Management (2021) Vol. 33, Iss. 11, pp. 4057-4078
Open Access | Times Cited: 105

Showing 1-25 of 105 citing articles:

A digital transformation approach in hospitality and tourism research
Xusen Cheng, Tong Xue, Bo Yang, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 8, pp. 2944-2967
Closed Access | Times Cited: 89
A critical review of robot research and future research opportunities: adopting a service ecosystem perspective
Hakseung Shin
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 6, pp. 2337-2358
Closed Access | Times Cited: 78
Robots at your service: value facilitation and value co-creation in restaurants
Xiya Zhang, M.S. Balaji, Yangyang Jiang
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 5, pp. 2004-2025
Closed Access | Times Cited: 69
Artificial intelligence research in hospitality: a state-of-the-art review and future directions
Rob Law, Katsy J. Lin, Huiyue Ye, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 2049-2068
Closed Access | Times Cited: 54
Working with service robots? A systematic literature review of hospitality employees’ perspectives
Jingjing Xu, Aaron Hsiao, Sacha Reid, et al.
International Journal of Hospitality Management (2023) Vol. 113, pp. 103523-103523
Closed Access | Times Cited: 45
Consumer intention to use service robots: a cognitive–affective–conative framework
Dan Huang, Qiurong Chen, Songshan Huang, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 36, Iss. 6, pp. 1893-1913
Closed Access | Times Cited: 43
Embracing digital companions: Unveiling customer engagement with anthropomorphic AI service robots in cross-cultural context
Khalid Mehmood, Pradeep Kautish, Tejas R. Shah
Journal of Retailing and Consumer Services (2024) Vol. 79, pp. 103825-103825
Closed Access | Times Cited: 28
Artificial intelligence in services: current trends, benefits and challenges
Carlos Flavián, Luis V. Casaló
Service Industries Journal (2021) Vol. 41, Iss. 13-14, pp. 853-859
Open Access | Times Cited: 76
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech
Dori Davari, Saeed Vayghan, SooCheong Jang, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 4, pp. 1312-1330
Closed Access | Times Cited: 66
How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda
Mehmet Bahrı Saydam, Hasan Evrim Arıcı, Mehmet Ali Köseoğlu
Journal of Hospitality Marketing & Management (2022) Vol. 31, Iss. 8, pp. 908-936
Closed Access | Times Cited: 63
The impact of service robots in retail: Exploring the effect of novelty priming on consumer behavior
Yawei Wang, Qi Kang, Shoujiang Zhou, et al.
Journal of Retailing and Consumer Services (2022) Vol. 68, pp. 103002-103002
Closed Access | Times Cited: 60
“Building back better”: the impact of the COVID-19 pandemic on the resilience of the hospitality and tourism industries
Nazan Colmekcioglu, Denitsa Dineva, Xiao-Ming Lu
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 11, pp. 4103-4122
Open Access | Times Cited: 60
30 years of artificial intelligence (AI) research relating to the hospitality and tourism industry
Haiyan Kong, Kangping Wang, Xuejie Qiu, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 6, pp. 2157-2177
Closed Access | Times Cited: 60
Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
Xinyu Xing, Meng­meng Song, Yucong Duan, et al.
Technology in Society (2022) Vol. 70, pp. 102049-102049
Closed Access | Times Cited: 51
Social isolation and social anxiety as drivers of generation Z's willingness to share personal information on social media
Teidorlang Lyngdoh, Dahlia El‐Manstrly, Krishnan Jeesha
Psychology and Marketing (2022) Vol. 40, Iss. 1, pp. 5-26
Open Access | Times Cited: 49
Are consumers more attracted to restaurants featuring humanoid or non-humanoid service robots?
Huiling Huang, Stephanie Q. Liu
International Journal of Hospitality Management (2022) Vol. 107, pp. 103310-103310
Closed Access | Times Cited: 46
AI-powered touch points in the customer journey: a systematic literature review and research agenda
HE Ai-zhong, Yu Zhang
Journal of Research in Interactive Marketing (2022) Vol. 17, Iss. 4, pp. 620-639
Closed Access | Times Cited: 43
Generation Z domestic food tourists’ experienced restaurant innovativeness toward destination cognitive food image and revisit intention
Li Ding, Jiang Cai-fen, Hailin Qu
International Journal of Contemporary Hospitality Management (2022) Vol. 34, Iss. 11, pp. 4157-4177
Closed Access | Times Cited: 40
Human–robot interactions in the restaurant setting: the role of social cognition, psychological ownership and anthropomorphism
Daniel Ruiz‐Equihua, Jaime Romero, Sandra María Correia Loureiro, et al.
International Journal of Contemporary Hospitality Management (2022) Vol. 35, Iss. 6, pp. 1966-1985
Open Access | Times Cited: 38
Over 33 years of the hospitality research: a bibliometric review of the International Journal of Contemporary Hospitality Management
Gagan Deep Sharma, Babak Taheri, Mansi Gupta, et al.
International Journal of Contemporary Hospitality Management (2023) Vol. 35, Iss. 7, pp. 2564-2589
Closed Access | Times Cited: 26
Avatar-mediated service encounters: impacts and research agenda
Kentaro Watanabe, Bach Q. Ho
Service Industries Journal (2023) Vol. 43, Iss. 3-4, pp. 134-153
Closed Access | Times Cited: 22
Revealing the complexity of users’ intention to adopt healthcare chatbots: A mixed-method analysis of antecedent condition configurations
Xiwei Wang, Ran Luo, Yutong Liu, et al.
Information Processing & Management (2023) Vol. 60, Iss. 5, pp. 103444-103444
Closed Access | Times Cited: 21
“I was so scared I quit”: Uncanny valley effects of robots’ human-likeness on employee fear and industry turnover intentions
Cass Shum, Hyun Jeong Kim, Jennifer R. Calhoun, et al.
International Journal of Hospitality Management (2024) Vol. 120, pp. 103762-103762
Closed Access | Times Cited: 12
Decoding the shared pathways of consumer technology experience in hospitality and tourism: A meta-analysis
Chang Ma, Alei Fan, Anna S. Mattila
International Journal of Hospitality Management (2024) Vol. 118, pp. 103685-103685
Closed Access | Times Cited: 11
The role of digital skills in the acceptance of artificial intelligence
Vanja Vitezić, Marko Perić
Journal of Business and Industrial Marketing (2024) Vol. 39, Iss. 7, pp. 1546-1566
Closed Access | Times Cited: 10
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